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Boulevard Kukulkan Km 12, 77500 Cancún, Mexico
29 December 2015
눉Poor service received from front desk staff (both check in and check out). washroom by the lobby and by the pool are dirty Not so all-inclusive
눇Excellent Location Beautiful Beach Showers in the room are great !
6 December 2015
눉Nothing! Everything was wonderful!
눇Everything was perfect!! We had a great Honeymoon!
26 November 2015
눉Having experienced other hotels in cancun I did think ME missed a trick when it comes to making things available for people on the go, unless you go in a restaurant or order room service there was no option to just go and grab a snack at early hours, in a lot of hotels you might have a sports room with food prepared to take or fruit available in various locations but nothing here which was a bit annoying if your up early for excursions, the only option would be room service which is an extra $5 plus tip each time, didn't bother me but would prefer to have grabbed a bite to save the hassle of waiting 30 minutes. The only other problem we had was that it was the same menu at the restaurants, we was at the hotel for 9 nights so you did get bored, the biggest variety was breakfast, lots of choice! Lunchtime was really repetitive! For evening meal you could just change the restaurant you picked from the 4 available, our favourite by far is the surf and turf at the teppanyaki.
눇I read that there was a couple of issues with this hotel before we booked, if it rained the hotel would have water issues - I found this common for most of cancun on previous travels, the only concern was the elevator having leaks but everything worked well and water was cleaned straight away. An other issue mentioned was extra costs for pool and drink -I found unless you was drinking from the premium mini bar or wanted champagne everything is in the price, also the extra cost for the beds at the pool are in a separate pool! If you don't want to pay then don't, there's enough beds at the pool and beach and the constant waiters offering you a drink whether your in the pool at the bar or at your lounger on the beach or pool, just a small tip goes a long way to.
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