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Jose Vasconcelos 300 Oriente, San Pedro Garza Garcia, 66260 Monterrey, Mexico
20 October 2015
5 May 2015
눉When I arrived my booking couldn't be found despite me having a confirmation so I was asked to wait or go and have one lunch. An hour later still nothing. The booking in process took about 2 hours. There were no loungers around the pool so I could not relax there. The breakfast on the executive floor was very limited so although you got free breakfast in this area, I ended up paying in the restaurant anyway so I paid twice.
눇The room was clean, spacious and plenty of towels. The Wall Street Restaurant was a good standard. Great bed! Generally the staff were good and efficient in their jobs....except the check-in area. I was certainly not the only person wasting a long time in this area.
17 October 2015
눉The problem between booking.com and the hotel
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