Well, WE DID go on Easter/Spring Break and because the beach is shallow at the North End, It was VERY FAMILY FRIENDLY. ( lots of kids ) Also, I don't know if ALL of the rooms have the option of an "adjoining room" for families, but we stayed in #16 and could hear the neighbor's voices all too well. Not a deal breaker, just something to take note of.

Great location On the North Beach. I enjoyed the heavily landscaped "jungle" the hotel is tucked away in which made it very quiet considering the proximity of the road! A quick minute walk THROUGH Oceans Beach Club to the playa which went out very far at knee to waist high water, crystal clear blue! The " Breakfast Included" menu was limited to Na Balam guests but it was soooooo well prepared, that we never minded a bit! Actually some of the best "free" breakfasts I have had in Mexico. An added perc was the yoga classes that we thoroughly enjoyed. Would definitely recommend Na Balam.

Stayed in April 2024

An animal pooped on my bed inside the room!

Small, secluded, Mexican vibe, use of club across the street and free breakfast

Stayed in April 2024

Little low on staff in the breakfast.

Big and comfortable rooms located just at the beach, and walking distance to all restaurants and shops.

Stayed in March 2024

The room was fine but could do with a bit of updating, like new bathroom, especially for the price, but this is minor and not something to stop you staying here.

The location is amazing, it’s right near the best beach but still retains a lovely quiet oasis of peace, a really good choice on what is a v loud/busy island! The breakfast was great too (provided over the road at casa jaguar - 2 min walk)

Stayed in February 2024

Access to a coffee machine would have been nice

Really nice pool area; calm and nice with the vegetation around. Nice to have a less busy alternative than the beach (it was quite busy in mid January) Fantastic opportunity to take a good yoga class and the massage I got here was also really good! Quite simple decor in the rooms and they are quite dark, but we liked it anyway. Very friendly and helpful staff guiding us to good places to visit around the island.

Stayed in January 2024

I did get a massage which was nice but not a deep tissue which I had requested.

It’s a small hotel with room nestled around the pool with a Mexican vibe. The breakfast was at their “sister hotel” across the street with a view of the ocean. The yoga offered was outstanding.

Stayed in February 2024

The outdoor shower by the pool is broken,The cobble stone paths need repair ,caution for anyone with handicap or small children .lots of scraped knees can happen here . The stairs and balconies, although beautiful, are in need of some tlc. The beds very uncomfortable. And why do you have to beg for washcloths . Not even offed .

The Tree in the courtyard by the pool . I believe it was a Banyan Tree . Pool was cool and refreshing .

Stayed in February 2024

Shower didn’t work View from balcony was concrete wall Loud music from neighboring bar

Friendly staff Resident Cat Proximity to beach

Stayed in January 2024

Nothing

Comfy beds and good AC. Lovely pool and having access to the beach club was a real bonus

Stayed in December 2023

Lovely relaxed environment with greenery and boutique setup

Stayed in October 2023

The room Interieur was basic and the rooms were quite dark.

The location was cool - it felt like a little jungle. There was always someone taking care of the facility. The beach towels and beach beds in perfect location were an amazing add on. The way to the beach was super quick. The cooperation with the neighboring hotel was great- you could enjoy a wonderful breakfast right at the beach terrace. Most restaurants, bars and attractions in walking distance.

Stayed in November 2023

The beds are very hard and the lighting in the room is very dim. The hot tub isn't really hot

Location. Very close to Playa Norte. Walking distance to shops and restaurants. The staff was great. They even helped us get a doctor when we needed one.

Stayed in November 2023

The pictures advertised on Booking.com are drastically different to the room you receive, which was very disappointing. For example, the rooms are much darker in person, none of the terraces even nearly match the pictures and the furniture and room itself is noticeably tired and in need of refreshing. When I raised the disparity at reception they seemed surprised, which I felt was disingenuous. Honestly, the room was fine if that’s what you were expecting, but I felt hard done by for paying $180 during off season and not receiving anything close to what we anticipated. It’s false advertising. Also, there are no tea/coffee making facilities which you would expect for the high price you pay per night. The double beds are queen size, so quite small.

The location of the property is exceptional. It’s extremely close to the beach, shops, yoga classes and nightlife. Although, be aware if you read a description that says it’s on a beachfront, it’s not. You walk out of the hotel to get to the beach, but it’s less than a five minute walk. The breakfast included is delicious, they provide nice toiletries, it’s clean and the surrounding garden is gorgeous, but be prepared with bug spray.

Stayed in October 2023

One day there was rain , and they didn’t set all the beach mattresses out , so we had to go to the ones that were set, the waiter told us that it was ok and we can use them , an hour pass by and the guy with the radio came an told us we had to move because those beach mattresses were for the guests, we told him we were guests and then he proceeded to tell us they pay 600 dls to sit there so , we had to move anyway to the other mattresses (that weren’t set ) we just felt bad

Excellent location , cleaners and receptionists were awesome they helped us with everything

Stayed in October 2023

Awesome spot for breakfast in the morning included with your stay

Stayed in October 2023

Pool can have more light.

Great location. Best iguana on island.

Stayed in October 2023

Room is outdated and the shower is not working as expected

Location is great and also the pool but the rooms are basic and need renovation.

Stayed in August 2023

The beds were a bit firm for my mother. The pillows weren't plump enough for me; next time I'll bring my own pillow.

It was the perfect atmosphere for a relaxing beach vacation. The quietness and greenery of the property was exactly what I was looking for in a restorative trip. The hotel room was spacious. The staff was great. We sent our time by the ocean, although the pool looked lovely. The breakfast was a pleasant bonus. I would stay again.

Stayed in April 2023

beautiful setting and location

Stayed in May 2023

I felt like I was overcharged on extra services (i.e. renting golf cart, airport transfers etc..). Moreover, we didn’t see that the only available breakfast was the american one and even if I didn’t eat and order the eggs & american coffee the hotel made me pay extra money to order something different which connects to the feeling of being overcharged for anything in Mexico.

very nice location and welcoming staff. The receptionists were very helpful and gave us the possibility to store our luggage even after the check out. I particularly enjoyed the mood and the way everything was furnished and of course the great location! literally at 1 min walking to playa norte!

Stayed in April 2023

Although I had booked the hotel room 3 months ahead and I am a Booking Genius 2 ranked, I have been provided with perhaps the worst hotel room in a dark corner spot (hence there wasn't enough light inside over the day). As above said, the number of tourists in Isla Mujeres and, in particular, at playa North was really too much.

the hotel pool andthe breakfast. The beach closest to the hotel is amazing, as well as the sea water. However, there were really too many tourists on the beach.

Stayed in April 2023

The sunbeds area is supposed to be exclusive to the hotel, however, locals and tourists seat down in the shade provided by the palm trees right in there, do huge picnics, leave a mess behind & the staff does nothing. Also, each group plays their own music, so imagine how not relax at all this becomes. This is specially aggressive on saturdays. If the hotel had enforced this exclusivity, I would give a 10 rating. But we were so annoyed sometimes at all the noise that just left the beach.

We enjoyed the hotel very much. Rooms were huge and jacuzzi was nice. Breakfast is served at the hotel right in front, with sea view. Fruits, toasts, eggs, juice and coffee. You have the right to use the hotel’s sunbeds at the beach (though the ones jn front are for paying customers only).

Stayed in April 2023

breakfast is excellent, nice boutique hotel

Stayed in April 2023

There really wasn't a good spot to meet up with the other couple we were traveling with at the hotel. (We like to play cards and games in the evenings. ) Access to an extra set of chairs / little table on our balcony/ patio would have been nice.

Breakfast is very good. Fresh fruit, eggs to order, potato wedges, fresh squeezed OJ, coffee, toast all included. Many other options on the menu (cost.) Location also great. Just half a block walk to the beach, a quiet oasis. Included beach club with a reserved bed for each room (no rush to get out to the beach to reserve a spot), umbrellas, palm trees, food and beverage service. A little quieter section of the beach.

Stayed in February 2023