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Calle Zazil Ha No. 118 Playa Norte, 77400 Isla Mujeres, Mexico
14 December 2015
눉This place has huge potenitial but is let down by the following. Front desk staff friendly but don't communicate resulting in promises made by one not being possible by the next and time wasted. Had to keep checking with staff when the room we originally booked would be ready, but kept getting given different times by different people. This also happened when they said I could have a late checkout for 2pm, the next day was told no 1pm. Breakfast is shocking, the toasted bread was cold and seemed like it had been made the night before. Put us off dining there. Staff need training on how to serve, again they are friendly enough but poorly managed. There were building works next to the restaurant during the day making it difficult to relax. Replacement room (which they called an upgrade) which we were given for our first 2 nights of a 3 night stay, stank of bleach, had an old cooker and family fridge in it and took 2 hours to get ready as the wardrope was broken, the views were also of nothing (we paid for sea view). Not the most romantic start for your last few days of your honeymoon. Finally got our plunge pool room on the last night. Room was nice enough although plunge pool is nothing like the pictures and we didn't bother using it. The toilet is also awkward to get in to due to position of door and toilet bowl. Very disappointed as we paid at least twice as much a night (approx £118pn) as any other place we stayed in our 2 week holiday and was by far the worst place. They could have emailed us prior to arrival to inform us that 1. There would be building works and 2. Our room had problems (which they said they had been experincing for a few months). We then could have decided what to do as oppose to having little choice once we had arrived. Ok they offered us our last night for free but I still felt we paid twice as much for the 2 nights considering our experience.
눇Good location right on the beach. Offered our last night free without having to ask, as room we had paid had problems. Beds comfortable Pretty clean
12 December 2015
눉The room itself was pretty ordinary. The staff in the restaurant were more concerned about their service charge than actually giving the service to earn it. International accomodation, no wifi in the room! I don't think so. Office provided minimum service needed to get away with it.
14 December 2015
눉Location of our room next to road and service area so lots of noise plus building work next door and next to the restaurant on the beach. Not a great start to our honeymoon.
눇Staff friendly and polite.
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