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Km 2.5 Zona Arqueologica de Palenque, Carretera a las Ruinas, 29960 Palenque, Mexico
17 February 2016
눉The customer service was almost nonexistent. Very little in terms of welcoming us, asking us what we wanted to do/see, did we have any questions, etc. And this is not an inexpensive place, so I would expect some basic interaction. I do realize that my lack of Spanish is my problem and I honestly didn't expect all of the staff to be fluent in English, but it would have been helpful if one person on the staff either spoke a bit of English or even better, just print up a basic guidance document (like most hotels have) explaining things like: 1) restaurants in the area where you can walk to or drive to, 2) options for tours of the ruins or other sites, 3) places where you can get your laundry done, 4) breakfast options (apparently they have breakfast but we were never informed). Just a simple list of things would help. The one referral we got for a restaurant within walking distance was Las Leones - pretty mediocre, and we were the only customers. But we later discovered there are several within 5-15 minute walk. Also asked about options for tours of aqua azul (must see!), and we were told they could arrange it for 500 pesos/person. Not sure why it was so expensive, as we found another place (at Don Mucho's, another good restaurant), for 150 pesos/person. So that left a bit of a sour taste in our mouths. If they improved their customer service, this would be a lovely place.
눇The bedroom was beautiful - huge, private outdoor bath and living area, great indoor shower. Yes, it's the jungle, so everything gets really damp, but that is life, and it rained the 3 days we were there so that issue was exacerbated. Easy to get to town or to the ruins.
18 January 2016
눉Cramped room. Tight bathroom. No hanging space or storage. No seating in the room. Fan was ineffective so room was very hot. Linen was stained and marked.
눇Great location for the archeological site. Quiet. Breakfast was ok.
12 February 2016
눉Rooms tend to be quite humid; no restaurant (but the staff can order from nearby places), they ran out of soft drinks while we were there.
눇Great breakfast served to your room, comfy hammock, great spot in the forest, not far from the ruins.
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