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Reviews of Hotel Playa La Media Luna This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Seccion Rocas Letes 9/10 Punta Norte, 77400 Isla Mujeres, Mexico

#27 of 46 hotels in Isla Mujeres

Guests' Choice

Review Score

Based on 385 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    8.2

  • Location

    9.2

  • Facilities

    7.7

  • Staff

    7.7

  • Value for money

    7.6

  • Free WiFi

    7.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 21, 2024

    8.0
    Beautiful location, tide pools in the rocks along the beach. Lots of cute cats on property, so cozy
    • Leisure trip
    • Couple
    • King Suite with Hot Tub and Terrace Ocean View
    • Stayed 2 nights
    • Submitted from a mobile device

    More towels, better tv/smart tv, cleaner floors

    The tv was old and bad quality picture and only Spanish channels, floor was dirty/sandy already when we got our room, not enough towels for 2 night stay

    Stayed in February 2024

  • Reviewed: March 14, 2024

    7.0
    No better location but the hotel needs some updates
    • Leisure trip
    • Couple
    • Classic Ocean Front
    • Stayed 4 nights
    • Submitted from a mobile device

    Needs some updates. Better WiFi. More pool chairs.

    The location is unbeatable. The ocean breeze and view are amazing.

    Stayed in March 2024

  • Reviewed: March 1, 2024

    9.0
    I would stay again.
    • Leisure trip
    • Solo traveler
    • Palm Garden View
    • Stayed 3 nights
    • Submitted from a mobile device

    Location downtown great

    Stayed in February 2024

  • Reviewed: February 13, 2024

    7.0
    Basic but passable. You’re paying for the location
    • Leisure trip
    • Family with young children
    • Palm Garden View
    • Stayed 3 nights
    • Submitted from a mobile device

    The rooms are basic but passable. They were decently clean, but the floors were sticky, though perhaps from some cleaning product as they didn’t look dirty. The safe in the room did not have a lock. The person who showed us to our room, and picked up our smallest cabin bag, insisted on a tip though we told him we didn’t have any small notes and would tip him in the morning. He wouldn’t leave till we gave him a $20. Some of the people at the front desk were nice, others were impatient and did not come across as friendly.

    The location is great, close to everything. There is a nice pool and a small beach at the front of the hotel. The hotel itself and the pool area looks good. It’s a bit set back from the road and is quiet. There are golf carts you can book directly from the hotel which were a better price than those from the street.

    Stayed in December 2023

  • Reviewed: February 9, 2024

    7.0
    It was good. Quiet at night. Nice beach and pool. Close to everything
    • Leisure trip
    • Solo traveler
    • Classic Ocean Front
    • Stayed 5 nights
    • Submitted from a mobile device

    I honestly thought for the price that I paid that my room would be nicer. But I asked to be put in a different room not on the bottom floor and the change me . That was nice, I was happier in the second room

    There is no breakfast

    Stayed in February 2024

  • Reviewed: February 3, 2024

    7.0
    We really enjoyed it & will return.
    • Leisure trip
    • Travelers with friends
    • King Room Partial Ocean View
    • Stayed 7 nights
    • Submitted from a mobile device

    No full length mirror in room, no hand towels, & I had to ask for blow dryer. Sometimes a challenge to get ice. Some staff didn’t speak much English.

    Location is excellent, room & balcony were spacious. Pool & beach were nice.

    Stayed in January 2024

  • Reviewed: January 25, 2024

    7.0
    Can't beat the location and the pools were amazing! Good value.
    • Leisure trip
    • Family with young children
    • Palm Garden View
    • Stayed 6 nights

    The room and furniture are basic. The bathroom sink had a soap scum or maybe a coffee stain ring that made it appear not clean, but it might have been a stain. Next time we would love to book a beachside room.

    I was pleasantly surprised that the location was better than I expected, it is only about 2 minutes walk to the beautiful Playa Norte. You can just walk along the beach in front of the hotel and a little path leads connects you there. The beach in front of the hotel is too strong and rocky to swim in, but my kids still really enjoyed playing at the edge of the water and in the amazing sand. The 3 pools are excellent!!! The location is only 2 minute's walk to an amazing breakfast place Oh My Brunch and a great coffee shop Bambu plus many other ice cream, restaurants and street tacos! We also appreciated that the hotel is tucked back onto a dead-end road away from all the action. We were in room 27 on the 3rd floor and it was very large. It had a view of a nice palm tree and we could hear the ocean at night. The beds were comfortable, great AC and hot water. The staff was friendly. It was great to have a fridge in the room and then use the microwave downstairs to heat food. The coffee machine in the room and free coffee in the lobby were convenient.

    Stayed in January 2024

  • Reviewed: January 14, 2024

    9.0
    Mother daughter trip
    • Leisure trip
    • Couple
    • Palm Garden View
    • Stayed 4 nights
    • Submitted from a mobile device

    Shower design concept....no shower curtain and glass wall is only half...so floor was wet. But such a small thing. Hot water was plentiful and good shower

    Love the location...quiet yet 2 min walk to north beach. Very relaxing. I loved the beach right outside property...tons of shells and sea glass.. room had comfy beds/ mini fridge and safe....and right outside our room was bottled water dispenser....saved us so much $$.

    Stayed in January 2024

  • Reviewed: January 6, 2024

    7.0
    Great place to visit Isla
    • Leisure trip
    • Couple
    • Palm Garden View
    • Stayed 3 nights

    The walls were paper thin so bring earplugs.

    This place is tucked away from the busy main street which made it both accessible and a haven from the tourists and noise. Room was nice and access to the beach was just outside the door.

    Stayed in January 2024

  • Reviewed: January 3, 2024

    9.0
    Great 2024 New years ay Media Luna. We enjoyed fireworks from the balcony . We will come back
    • Leisure trip
    • Couple
    • King Room with Ocean View
    • Stayed 3 nights
    • Submitted from a mobile device

    It was all good

    Great location. Close to restaurants and north beach easy walk. Close to street with taco carts

    Stayed in January 2024

  • Reviewed: January 2, 2024

    7.0
    Overall a good stay
    • Leisure trip
    • Couple
    • Palm Garden View
    • Stayed 3 nights
    • Submitted from a mobile device

    Mosquitos and some troubles with the room upon arrival but the staff was always ready to assist. A bit expensive also.

    The location close to the north beach and the busy area (restaurants, cafes, bars, shops etc). Beds were comfortable and rooms spacious. WiFi good.

    Stayed in December 2023

  • Reviewed: December 17, 2023

    7.0
    Good
    • Leisure trip
    • Travelers with friends
    • Classic Ocean Front
    • Stayed 3 nights
    • Submitted from a mobile device

    This is my second time staying in this hotel. For the price we paid, a lot of things could be better. The room floor is always sticky - not sure what cleaning supplies are used but you just cannot walk barefoot in the rooms. They should have a rack to dry swimming clothes clothes etc. We never asked to change sheets and towels, but housekeeping changed it everyday, which I felt was unnecessary. The kitchenette is dusty, dingy and dark, and could definitely use some basic cleaning/improvement. The wristbands are made of hard plastic and are very uncomfortable.

    The location of the hotel is amazing. The proximity to the beach and being able to just hear and see the ocean from the hotel room is incredible. The hotel overall is reasonably clean, and the pool is maintained very well. It's a cozy hotel overall.

    Stayed in December 2023

  • Reviewed: December 13, 2023

    7.0
    Its a decent place, but you can do better with $10 dollars worth of weather stripping!!!
    • Leisure trip
    • Couple
    • King Room Partial Ocean View
    • Stayed 7 nights

    Noisy place, zero weatherstripping around doors. You could literally see into adjoining room. Roof repairs being performed at 8AM!!! Chisel and hammer. I get it, its Mexico but holy crap.. Missing bartender 2 of the 7 days we stayed, that was a HUGE problem.

    good water pressure

    Stayed in December 2023

  • Reviewed: December 5, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Palm Garden View
    • Stayed 2 nights
    • Submitted from a mobile device

    We wish the room was a little bit more updated. That’s probably all that we would say. It wasn’t by any means bad… just a little bit updated.

    The location was great! Felt like a hidden gem. The pool area was gorgeous! The beach that the pool overlooked was also beautiful.

    Stayed in December 2023

  • Reviewed: November 25, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Palm Garden View
    • Stayed 4 nights
    • Submitted from a mobile device

    We had water problems from day one, only two of us could shower back to back and the other one had to wait 10-30 minutes before ANY water will come out, by the 3 day there was no power and ZERO water for 24 hours. I’ve stayed a cheaper hotels in isla and never had this kind of issues before. The bathroom is dark and there is no other mirror in the room. A full length mirror would be nice

    The location is nice, the rooms were spacious and had plenty of storage, the pool area was very nice!

    Stayed in November 2023

  • Reviewed: October 16, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Palm Garden View
    • Stayed 3 nights

    Accommodated us very quickly. The ocean is right off the lobby, along with nice loungers and a small bar.

    Stayed in October 2023

  • Reviewed: October 2, 2023

    9.0
    Love the location, the beach & pool & access to clean water!
    • Leisure trip
    • Couple
    • King Suite with Hot Tub and Terrace Ocean View
    • Stayed 6 nights
    • Submitted from a mobile device

    The only thing I can say is that the only microwave is in the common area and is old, not kept clean & is so weak one must heat forever to get anything warm.

    Best location! Close to everything. Cannot beat the view. Cannot have a nicer pool area. Keep plenty of water so you can refill your bottles. Check in was fast & easy. Even with remodeling all was kept clean & all was done with safety of guests in mind.

    Stayed in September 2023

  • Reviewed: September 11, 2023

    7.0
    Location is perfect!! Enjoyed the stay! Not the best value for money.
    • Leisure trip
    • Family with young children
    • King Room Partial Ocean View
    • Stayed 5 nights

    The cleanliness in the pool and pool area could be better. We requested a ground floor because one member of the family has trouble with her knee, the hotel does not consider those requests. We had a front ocean room which is a bit dated and had another newer room in a different building, unfortunately the view of the newer room was not good.

    Location is really nice, in general all our family had a really good experience.

    Stayed in August 2023

  • Reviewed: August 27, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room with Ocean View
    • Stayed 4 nights
    • Submitted from a mobile device

    Front desk staff didn't seem very informed on their own policies. We needed a bracelet to get in at night and we never received one, fortunately the guard still let us in. The towels were very old and worn.

    Great location, close to everything but away from the main tourist location. The sea turtles laying eggs at night was a highlight. The balcony was nice. The room was basic, but clean and had what you needed.

    Stayed in August 2023

  • Reviewed: August 18, 2023

    8.0
    Not cheap but the turtles were a bonus
    • Leisure trip
    • Family with young children
    • Classic Ocean Front
    • Stayed 2 nights

    A bit expensive (like everything on Isla Mujeres)

    Beautiful private waterfront & pool (swimming in the sea was not possible when we were there). Beach/seaview from your own balcony. Every night giant turtles lay their eggs on the hotels beach!

    Stayed in July 2023

  • Reviewed: August 14, 2023

    8.0
    Nice, clean, basic comfy hotel.
    • Leisure trip
    • Couple
    • King Room Partial Ocean View
    • Stayed 2 nights

    The location, beach and pool are wonderful. Our room was large, and the A/C was nice and cold. The property is nice, doesn't have any 'extras' but we didn't need much because we ate out.

    Stayed in August 2023

  • Reviewed: August 14, 2023

    9.0
    Beautiful hotel and ocean view
    • Leisure trip
    • Couple
    • King Suite with Hot Tub and Terrace Ocean View
    • Stayed 2 nights
    • Submitted from a mobile device

    There was confusion when we arrived. We had reserved the King suite with the tub and ocean front view balcony, yet they gave us a lesser room with 2 beds and no ocean front view. Please note management corrected it promptly which made everything great.

    The view was amazing

    Stayed in August 2023

  • Reviewed: August 14, 2023

    8.0
    Very nice place; good value for money.
    • Leisure trip
    • Couple
    • King Room Partial Ocean View
    • Stayed 3 nights

    The shower pressure was weak. Would have been nice if hotel had restaurant or cafe.

    great location; beautiful beach.

    Stayed in August 2023

  • Reviewed: August 10, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Classic Ocean Front
    • Stayed 4 nights
    • Submitted from a mobile device

    It’s actually not allowed to swim at the beach in front. Not a show stopper, but would have been good to know. The request to wear a wristband 24/7 - not really something I’d expect in a hotel for this price.

    Sea views with a hammock to enjoy the sunrise. Clean. Great location.

    Stayed in August 2023

Showing 1 - 25

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