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Avenida Juarez, 687, 44100 Guadalajara, Mexico
August 14, 2016
눉Nothing! No complaints nor suggestions.
눇Our first stay in a "Smart" hotel which was cool. Very energy efficient as a result. Bed extremely comfortable and the hotel was very quiet. We had an excellent night's sleep due to blackout shades and comfortable bed. On-sight parking was a plus.
June 26, 2016
눇Everything was clean and comfortable. Staff were efficient. Location was handy for access to the city center and sightseeing
July 2, 2016
눉There were two aspects about the booking that I didn't like: first, they charged the full amount to my visa card at check-in. Secondly, when I checked in the hotel didn't know that breakfast was included in my booking. I had to show my email from booking.com showing "breakfast included". I don't know whether booking.com was responsible for this miscommunication or the hotel but it caused me some unnecessary anxiety upon check-in. The staff (Christen and manager, Juan) quickly resolved the problem. My room (114) was located on the back of the building (away from Federalismo Avenue) directly above the kitchen. So starting at around 6 am they use some kind of loud, industrial-size food mixer machine. I always use double ear-protection so it was not too much of a problem for me. I like to get up early anyway. Other than that, the room was very quiet. The hotel had good sound-proofing to adjacent rooms, the hall and upstairs. I had absolutely no more issues of any kind.
눇I stayed at the Hotel Portobelo for the first week of June, 2016. It was an incredible value and I look forward to returning. The staff was excellent through out my stay, and cheerfully helped me whenever I had a question or needed something. The building is new and the staff keeps it spotless. The internet was rock solid, there were plenty of satellite tv channels on the big flat panel tv and the air-conditioner kept me cool during the sweltering 95 degree afternoons. The shower had lots of hot water. The safe worked perfectly but is small but my Surface tablet just barely fit. Security in the hotel was excellent and there was a central fire alarm system and smoke detectors in each room. The buffet breakfast was excellent with the typical cereals, granola, yogurt, toast plus about 5 different hot dishes with at least one changed each day for example waffles one day and pancakes the next, etc. The coffee was good and the juices and fruits all fresh. The staff was cheerful and quick to help. Cooked-to-order eggs were available but I never bothered because the other offerings were sufficient.
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