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Boulevard Kukulcán km. 5.5, Zona Hotelera, 77507 Cancún, Mexico
August 14, 2016
August 11, 2016
눉We had a room on the huge boulvard so it was noisy. Would love to enjoy a pool view... The front desk is the weak point. It took 35 minutes to get the key. We showed the booking confirmation email from booking.com but the employee kept "searching for it" on the computer. He was talking on the phone, helping his colleague and getting back to us. It was past 10pm when we finally got the key. No smile, no apologize, no greeting. It's unprofesionnal to be the face and voice of a business and give such a bad first impression for this nice place.
눇Everything new, modern and clean. Comfy beds, nice pool with beautiful lagoon view
August 11, 2016
눉I didn't like the people who workes in the reception and I lost my sunglasses in the swimming pool but they said we didn't find it and if we will find it u have to tip us almost 1500 pesos.
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