Lots of stairs, music is very loud by the pool. The food wasn’t great.

Friendly staff with good humour. Enjoyable shows at night time.

Stayed in April 2024

I book for beach view they put me to lagoon view instead.

they always change the towel everyday

Stayed in April 2024

Needs upgrade

Stayed in February 2024

The breakfast quality; was not so clean (some cockroaches were visiting there too); too many stairs (adds extra challenge when you have toddlers); and the fact that from 11am to 12pm there is no place you can get food, the main buffet closes at 11am and the restaurants open at 12pm.

The shows that happen every night, easy to book the restaurants (online),

Stayed in April 2024

Everything was fantastic. The food wasn’t the greatest, but doable. For the value, this hotel was worth it

Great location of the property. I loved that we had access to both Royal Solaris and Grand Solaris properties. The activities throughout the day were great. The lagoon was fun to use, golfing, the pools, jacuzzis. The beach was beautiful, although the wind and big waves prevented us from going in the water a few days. Overall, it’s well worth the value and I’m a good/safe location

Stayed in April 2024

The drinks and food were average to good. A lot of artificial sweetener in drinks that I didn't like, but most people seemed to enjoy. Appreciate how hard the staff and bartenders worked though!

Staff were friendly and very helpful! Everything was relatively clean and well kept. Loved the variety of activities, music, food options.

Stayed in April 2024

Not much selections for food in the buffet area. I was hoping for more authentic Mexican food.

Stayed in April 2024

Very limited meatless options for vegetarians. The staff tried to create some options from what was available

Location, cleanliness, kids pool and slides

Stayed in April 2024

Pool facilities were lacking..one small overused bathroom, food court too crowded, food mediocre there. pools could have used more vacuuming of bottom of the pool

service was good in all departments, the hotel is showing its age but was clean overall. The reservation dining restaurants were excellent.

Stayed in April 2024

The booking for dinner reservations was disappointing. With children, we needed an earlier reservation you can only make one reservation at a time. We had to make reservations 2 days in advance to get the earlier time but that ment every other night we couldn't make a reservation. Very frustrating and unclear prior to arrival.

The dinner at the restaurants were wonderful. The breakfast and lunch left room for improvement. The kids pool was wonderful for our family with toddlers.

Stayed in March 2024

Wish all rooms had balconies. Only rooms that do are ones with a king size bed!

Fantastic location on the beach! Waves were big and thrilling to swim in. Food was great and the activities were entertaining. Staff was pleasant! Was nervous because at the time of vacationing it showed the place was sold out, yes it was busy but we had so much fun!

Stayed in April 2024

The staff was amazing, always very friendly and useful. The resort was even better than expected. Food was good, entertainment was great. I always have a hard time with hotel.beds but the mattress was comfortable. We had an amazing experience and I would absolutely recommend it!

Stayed in March 2024

The food at the buffet was not for a taste for european, but the fact that you can have a fresh omlet and possibilities to have a meal in other locations compensated that (except breakfast). The room minibar could have more beers in it. We didnt like, that kids rooms had some kind of working hours, not open all day, but maybe we just didnt check it too often, also the kids playground could be more upgraded. But none of the above was a dealbreaker.

Very good and clean beachfront. Nice view of the coast. Staff was very friendly, room had enough space, cleaning ladies coming every day and the room was really cleaned, which was nice. AC working good and cooling fast.

Stayed in March 2024

The food was decent but not amazing. Drinks were okay but hard to drink in the cups provided and no straws on the property. I would recommend bringing your own drink cup to keep the drinks cold.

Staff was super friendly and accommodating. Room was nice and the included minibar was a nice touch since it was stocked minimally but with what we needed- water, soda, beer.

Stayed in March 2024

Reservation of dining is quite competitive, so it was hard to reserve proper time. Other than that it was good.

Overall, it was worth staying at Royal Solaris. It accommodates restaurants, pools, and activities.What made this hotel especially better was this hotel affiliate with the hotel just adjacent one. You could take advantage of two hotels.

Stayed in March 2024

the front desk was very poorly managed,,took a long time for anything to get done,,, not a whole lot of options for vegetarians for food,,, also some wierd policies including not serving any yogurt except breakfast,, bring your own box for packed lunches,,, the tour agency with the hotel ,,they were not dishonest but did not give full info/hid info around the tour we booked with them

The entertainment team was really good with lunch time pool games, group zumba etc,, mini club for kids was a safe area and fun for kids with water slides and afternoon movie shows,,shows in the evening were engaging

Stayed in March 2024

The buffet food for breakfast lunch and dinner looks the same every day.

Its clean and swimming area is perfect. The staff is also great.

Stayed in March 2024

Food options are limited for Mexican cuisine. More continental food than local Mexican food.

All inclusive package

Stayed in March 2024

room neighbours had noisy kids

the stay was near perfect, great staff, great food and drink, great shows, lovely pool area and beach, fantastic room

Stayed in March 2024

The only thing I will suggest is that the hotel could improve a little bit the quality of the beer and wines.

Everything was great! Meals, accommodations, staff, pool, everything!

Stayed in March 2024

Overall very nice

Food was very good, verg clean

Stayed in March 2024

The resort has a decent amount of activities, but if you're staying longer than a week, you may start to have to venture out or risk getting bored. The alcoholic drinks offered by bar staff were almost always lacking in alcohol (I'm a light drinker, by the way). In order for your drinks to have more kick, I recommend you visibly tip before the bartender starts your drinks. I was informed by a staff member that this resort's ocean beach almost always experiences high tide, meaning swimming is not allowed in the ocean where there are red flags planted in the sand. The lifeguards permit entry into the ocean but not too far either because of the danger of the strong ocean waves.

The buffet food was good quality. The reservation-only restaurants were great quality! The activity staff at the pool kept the mood lively. The resort is very close to the cancun airport (10-15min). The hotel staff was very helpful when I had questions. The location was beautiful, rooms were always cleaned well, and the resort was well taken care of. Overall, it is a great price for the quality of food and services provided.

Stayed in March 2024

The tenants weren't respecting the quiet hours and were sometimes very loud.

Very clean and comfortable rooms, friendly staff and nice location. Outside the hotel you can take the bus for one dollar and go to the whole zona hotelera. The food was tasty and had a big variety.

Stayed in March 2024

On the first day we had breakfast, some pastries were tasting old and there was no service at the pool. When the weekend came and the hotel started to be crowded, service was much better, also the breakfast. There are many wristband colours and it's confusing as the hotel app doesn't show us that some restaurants don't require reservations but for breakfast it's exclusive for some wristband colours. it was frustrating to walk there and finding out that we couldn't eat there because the colour we had was purple. Other than that, everything else was great. We had a great time there.

It's nice to be so close to the beach. Amenities are good and it's a kids friendly hotel, with a nice pool.

Stayed in March 2024