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  5. Reviews of Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Reviews of Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Carretera Federal 307 Tulum-Cancun Km 332,15, SM31, MZ 03 77500, 77500 Puerto Morelos, Mexico

#44 of 57 hotels in Puerto Morelos

Guests' Choice

Review Score

Based on 373 hotel reviews

7.5

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.2

  • Location

    7.8

  • Facilities

    8.0

  • Staff

    8.2

  • Value for money

    7.4

  • Free WiFi

    8.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 17, 2024

    6.0
    Okay wedding when well unlike to stay there again not worth the money
    • Leisure trip
    • Couple
    • Luxury Suite Ocean View With Terrace Jacuzzi
    • Stayed 2 nights
    • Submitted from a mobile device

    Check in was difficult and long problematic in getting answers had to go down and change rooms after being told we would be able to stay in the one room

    Good breakfast like the variety

    Stayed in February 2024

  • Reviewed: March 17, 2024

    8.0
    It was a near perfect stay we had a great time. I would return
    • Leisure trip
    • Couple
    • Luxury Junior Suite Ocean View Diamond Club
    • Stayed 4 nights
    • Submitted from a mobile device

    Room sizes and layout was very nice. Facilities are very good.

    Our personal concierge was a complete luxury she was amazing.

    Stayed in February 2024

  • Reviewed: February 19, 2024

    7.0
    Overall not bad, but yiu need to tip to get a good service .
    • Leisure trip
    • Couple
    • Luxury Junior Suite
    • Stayed 6 nights
    • Submitted from a mobile device

    The staff need more service skills.

    The location by the beach, not too far from the airport.

    Stayed in February 2024

  • Reviewed: February 12, 2024

    9.0
    Would book this property
    • Family with young children
    • Luxury Suite with Terrace Jacuzzi
    • Stayed 1 night
    • Submitted from a mobile device

    Smell in the buffet

    The layout

    Stayed in January 2024

  • Reviewed: January 18, 2024

    6.0
    It was an overall okay experience
    • Leisure trip
    • Family with young children
    • Luxury Suite Ocean View With Terrace Jacuzzi Diamond Club
    • Stayed 3 nights
    • Submitted from a mobile device

    The food and alcohol choice

    Butler service could have been better, they were not helpful always

    Stayed in January 2024

  • Reviewed: September 11, 2023

    9.0
    My visit was spectacular! Will visit again.
    • Leisure trip
    • Solo traveler
    • Luxury Junior Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    Food was ok. Casino didn't have any air! Room has a slight odor!

    Very luxurious! So many things to do on the resort! Loved the staff and all the facilities.

    Stayed in September 2023

  • Reviewed: August 23, 2023

    6.0
    Pleasant
    • Leisure trip
    • Group
    • Luxury Suite Ocean View With Terrace Jacuzzi
    • Stayed 3 nights

    the beach area didn't meet my expectations. sand is fine and white but there are a lot other better beaches in other areas. not easily accessible unless you have a car.

    staff are extra nice and friendly. it's an all-inclusive so that's always good.

    Stayed in August 2023

  • Reviewed: August 9, 2023

    6.0
    Not as relaxing as it should be due to the mass catering feel and cramped public spaces
    • Leisure trip
    • Family with young children
    • Luxury Junior Suite
    • Stayed 4 nights

    Mass catering feel of the hotel throughout, due to lack of access to non-buffet restaurants; the small restaurants were always booked, or with long waiting lists. Breakfast was served in the main restaurant which had plenty of space but let down by the poor lighting, lack of daylight and mass catering feel of the huge breakfast space.

    Room was a great size and well appointed. There were plenty of pools, but you had to 'bag your spot' early, or loungers with paracols ran out. Breakfast was OK, with plenty of choice. Saving grace was the fabulous omelettes

    Stayed in July 2023

  • Reviewed: July 24, 2023

    7.0
    Good
    • Group
    • Luxury Junior Suite
    • Stayed 6 nights
    • Submitted from a mobile device

    Not enough AC! Barely any AC in the restaurants and hallways, it was too hot. The rooms had good AC.

    I liked the amenities and everything you could do inside the resort.

    Stayed in July 2023

  • Reviewed: July 24, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Luxury Suite Ocean View With Terrace Jacuzzi
    • Stayed 4 nights
    • Submitted from a mobile device

    The rooms need some maintenance, we paid for an ocean view room but got a less then partial view.

    Staff

    Stayed in July 2023

  • Reviewed: July 20, 2023

    7.0
    Unfortunately spoken language
    • Leisure trip
    • Family with young children
    • Luxury Junior Suite
    • Stayed 4 nights
    • Submitted from a mobile device

    1. Absolutely zero in English language of staff 2. Room service very poor

    Rooms were fine

    Stayed in July 2023

  • Reviewed: May 30, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Luxury Presidential One Bedroom Suite Ocean View Diamond Club
    • Stayed 6 nights
    • Submitted from a mobile device

    The room seemed super dirty. You can tell they have not done a deep cleaning in years. With the amount of people that stay in the hotels they need to do a much better job at cleaning it. I even felt uncomfortable to sleep on the bed because the comforter was stained & almost seemed like they did not even change the sheets . Super disappointed on how dirty the room was & felt. It just really bummed me out the whole trip!

    The staff was super friendly. Lots of food to choose from. The pool was great & over all location was good.

    Stayed in May 2023

  • Reviewed: May 25, 2023

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Luxury Junior Suite
    • Stayed 2 nights

    Everything!

    Stayed in April 2023

  • Reviewed: May 7, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Luxury Junior Suite
    • Stayed 6 nights
    • Submitted from a mobile device

    Food at a la cart restaurants is awful, I mean that bad, buffet was a much better choice. Second problem. And much bigger one, roaches on the property, didn't see in the room, thank got big plenty on the property. Also, until you tip the staff , noobe moves

    If was a beautiful resort. At first glance has everything one would need

    Stayed in May 2023

  • Reviewed: May 5, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Luxury Junior Suite Swim Out Diamond Club
    • Stayed 3 nights

    i was not giving the room that i was told by booking.com

    Stayed in May 2023

  • Reviewed: April 23, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Luxury Junior Suite
    • Stayed 6 nights
    • Submitted from a mobile device

    Restaurants need to do a better job. Food quality is not that great. It gets too hot inside the restaurants no sufficient air conditioning or ventilation.

    The staff is good. Facilities are good.

    Stayed in April 2023

  • Reviewed: April 21, 2023

    9.0
    Everything was great just had a bad smell of sewer first two nights .
    • Leisure trip
    • Couple
    • Luxury Junior Suite Ocean View
    • Stayed 4 nights

    Had a bad smell the first two nights smell like sewer.

    Breakfast was ok

    Stayed in April 2023

  • Reviewed: November 21, 2022

    6.0
    the property is tired but clean with good amenities and staff
    • Leisure trip
    • Couple
    • Luxury Presidential one bedroom suite Diamond Club
    • Stayed 9 nights
    • Submitted from a mobile device

    the “garden” rooms are terrible. they face the back and sides of the property which is a mangrove (smelly) and a rough service road. noise starts at 6:40am. paid to upgrade to make the stay tolerable

    pools, restaurants and staff

    Stayed in November 2022

  • Reviewed: October 18, 2022

    7.0
    I’m on the fence!
    • Leisure trip
    • Group
    • Luxury Junior Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    The lack of food options during a few times of the day. I was there for my bachelorette party and while I don’t have any grand expectations, nothing special was every done for it. They asked if we were celebrating anything she. we checked in. Why bothering asking. The beach was horrid and disgusting. My friend and I are covered in bug bites, presumably from the sand. I felt the staff was very money motivated but it showed.

    The resort is quite large and seems to really be attempting to have something that will appeal to the masses. The rooms are decently sized and the shower was nice. The pool areas are large however dependent on your reservation, you may not be allowed to go to all of them.

    Stayed in October 2022

  • Reviewed: September 12, 2022

    8.0
    great
    • Leisure trip
    • Family with young children
    • Luxury Junior Suite
    • Stayed 4 nights
    • Submitted from a mobile device

    the times where no food was available

    the food

    Stayed in September 2022

  • Reviewed: September 11, 2022

    6.0
    Not the vacation we planned for at all
    • Leisure trip
    • Family with young children
    • Luxury Junior Suite Ocean View
    • Stayed 3 nights
    • Submitted from a mobile device

    2 years ago (Oct 2020) when I visited the resort for the first time the resort was beautiful and up kept with great food choices, especially in the buffet. Food overall was edible. Meals were practically the same daily. Out ocean view room was ok- ants were in the room on the desk within an hour of our stay. The TV would go out after 1-2 hours turning the screen pink and losing volume. The sinks in the room would literally fill up. Without turning the water off it’d surely overflow. Only one of the kids pools looked clean. The others had plenty of bugs in them, black around the “rock” edges, etc. One of pools literally looked cloudy. I only allowed them in the one pool that looked clean. After the circus there wasn’t much family friendly things going on on site. The kids club is for ages 4-12, so my 3 almost 4 year old was left out. We opted to not leave one without the other when both wanted to attend the “events” they were hosting where parents weren’t allowed. This removed a lot of the “activities” promoted for children. Our biggest dislike was the beach and coastline which was riddled with seagrass…dead seagrass which came with a strong horrendous smell!! The water was LITERALLY brown for at least a quarter mile into the ocean, which meant overall, NO OCEAN OR BEACH PLAY.

    Great people, great service, good customer service. our first night they had amazing entertainment for the kids/families- a “circus”- which was the highlight of our trip.

    Stayed in September 2022

  • Reviewed: September 2, 2022

    8.0
    Definitely coming back
    • Leisure trip
    • Couple
    • Luxury Suite Ocean View With Terrace Jacuzzi Diamond Club
    • Stayed 4 nights
    • Submitted from a mobile device

    Check in timings Food at Caribbean restaurant Maybe add butlers to hideaway sections

    The hotel was excellent, definitely coming back. We checked in with concierge which is different depending on the room booked. It was a bit of a long wait but there were lots of food and drinks while you wait just don’t get too drunk so you can actually check in lol. Food was great. Service was excellent. We ate at most of the restaurants, the only one that was a bit disappointing was the Caribbean and this is only because the menu does not have Caribbean dishes such as jerk chicken and peas and rice. We also visited the spa which was excellent but a bit pricey. We have the couples massage and hydrotherapy. Both are highly recommended and you’ll get the best out of it for your money. We stayed at the terrace jacuzzi room that came with a butler and 25% off spa treatments. Our morning butler Veny was very attentive and check on us multiple times in the day. He made our reservations , always going an extra mile to make us happy. We are also appointed a night butler but we never met or spoke which wasn’t really a problem for us. I wish we stayed at the hideaway away from children and it’s more romantic and gives a private vibes for couples or girls/boys trip. The diamond club beach bar is a but disappointing. I like the swings, cute for pictures. Overall the hotel is really huge , we kept on finding different places and spots each day. The location is far away from the centre/ nightlife what is also known as the hotel zone where you find your attractions, tourist shops and etc. taxi is very expensive $40-50 usd each way. However I felt really safe at the hotel, lots of security and measures to ensure safety.

    Stayed in August 2022

  • Reviewed: August 25, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Luxury Junior Suite Swim Out
    • Stayed 6 nights
    • Submitted from a mobile device

    air conditioning not working

    the ac wasn’t working at the restaurants

    Stayed in August 2022

  • Reviewed: August 5, 2022

    9.0
    The best experience we could have ever asked for.
    • Leisure trip
    • Family with young children
    • Luxury Junior Suite Ocean View Diamond Club
    • Stayed 5 nights
    • Submitted from a mobile device

    The butler was meh. He wasn’t truly attentive to my needs.

    I loved the bartenders. They prepared the best drinks. My favorites drinks included Purple Rain, Miami Vais, and Strawberry Margarita. The staff was exceptional. The food was so delicious. The restaurants were good. The swim up bar was fabulous. My favorite restaurant was Agave. I also loved the palomas and margaritas. Can’t forget the mojitos. I loved the Aqua Fit classes with Astrid. She made it fun to work out in the pool. On our last night there Chef Daniel and Raul the waiter at Agave made us a free culinary experience 3 course meal. This meal was off the menu. The first course was a Caribbean style ceviche with a Caribbean style salad. The salad had strawberry slices and blueberries. It was garnished with a shrimp breaded with coconut. It was all very well plated. The main course included 2 pineapples stuffed with shrimp and topped with cheese. The cheese was melted on top and was delicious. The main course also had una “parrillada.” This included different kinds of grilled meats. The meat was so tender and juicy. The last course was dessert. Since it was my daughter’s 15th birthday, he made a big cake for us. This was totally a surprise. We had no idea. The cake was also delicious. This treat was only for us. They sang my daughter happy birthday and it was truly amazing. They gave us a to go box for the cake. Chef Daniel and Raul the waiter were truly attentive to our needs. They even gave my daughter a balloon. This amazing experience was all at the Agave Mexican Restaurant. The mini fridge/bar was stocked daily with chips and M&M’s. The rooms were clean. The restrooms were so fresh and clean. The stalls were private.

    Stayed in July 2022

Showing 1 - 25

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