Jardin de la Union 1, Centro, 36000 Guanajuato, Mexico
#41 of 103 hotels in Guanajuato
Guests' ChoiceBased on 384 hotel reviews
8.5Cleanliness
8.7
Comfort
8.6
Location
9.6
Facilities
8.4
Staff
8.7
Value for money
8.4
Free WiFi
7.4
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 16, 2024
Duggan
United States of AmericaNo a/c
Very clean and friendly staff, very helpful.
Stayed in April 2024
Reviewed: March 29, 2024
Veronica
United States of AmericaIt didn’t have a mini fridge which would’ve been nice to keep cool drinks in the room. Also an ice machine would of been nice.
The shower pressure was amazing! It is close to everything. The staff were so attentive and helpful.
Stayed in March 2024
Reviewed: March 6, 2024
Maria
United States of AmericaEverything friendly helpful staff
Stayed in March 2024
Reviewed: March 5, 2024
Felicita
United States of AmericaThe location is great
Stayed in March 2024
Reviewed: February 29, 2024
Dano
United States of AmericaNext door to three nightclubs that blasted music until 5 AM.
Location
Stayed in February 2024
Reviewed: February 23, 2024
Laura
United States of AmericaThe location is just perfect in downtown. There's hot water, that was a big plus.
Stayed in January 2024
Reviewed: February 15, 2024
Uziel
United States of AmericaI think since it wasn’t very hot it was not a problem for there to not be an Air conditioner but when it’s hot I feel one would be necessary.
I really liked the location of the hotel because we had everything close by or a way to get to other destinations with no difficulty. In general it was very pleasing
Stayed in February 2024
Reviewed: February 13, 2024
Lynne
United States of AmericaHallway noise.
Fabulous location and a beautiful landmark hotel. With the great location does come some street noise from the people celebrating but it is all part of the charm.
Stayed in February 2024
Reviewed: February 8, 2024
Alicia
United States of AmericaI don’t like the parking lot is too small but I understand the hotel is in the heart of city
I did like because is pet friendly and is in the best location. The staff, really helpful, the hold you luggage, with no charge The location is great
Stayed in January 2024
Reviewed: February 2, 2024
Lorena
United States of AmericaJust needed accessories such as cups, but the staff went looking for us.
The location, it is in the center where all of the activity exists.
Stayed in February 2024
Reviewed: January 26, 2024
Jose
United States of AmericaThe only one con was that in oneofthe rooms that we stayed in room 606. Is right next to where the cleaning maids room is. In the morning, while we were still sleeping, there was a lot of laughing and screaming between co-wokers. Also, there are lots of banging sounds from them moving stuff around. I understand that they have a job to do. But we had a long night and were really trying to get as much sleep before check out. We couldn't sleep with all the noise that we ended up just checking out 2 hours early.
The staff was great there where rooms were available, so we were allowed to check in a little earlier. They helped get the luggage from and to the car, and they even valet the car from the parking structure to the hotel for easy check out. The hotel is rightinthe heart of the city almost everything is at walking distance. The staff that helped with the luggage and parking had great restaurant recommendations he really went beyond to make our stay. I wish I could remember his name to give credit where needed. At night the city comes to live with music and people just having a good time. But the noise was not an issue it was pretty quiet and we where able to get a good sleep.
Stayed in January 2024
Reviewed: January 8, 2024
Egle
United States of AmericaThere was no breakfast!!! When I asked about it, they said it was NOT INCLUDED!
Location is excellent! But there was no breakfast!
Stayed in January 2024
Reviewed: December 30, 2023
Jorge
United States of AmericaVery Central
Stayed in December 2023
Reviewed: December 11, 2023
John
United States of AmericaNot an issue of dislike, but the afternoon and evening front desk individuals did not speak or understand English very well. The morning desk clerk spoke well and was very helpful always. I loved the entertainers outside the hotel that lasted most nights until after midnight but others might not enjoy that. Earplugs would be helpful. Taxis can only get to within a half block from this hotel unless one uses the hotel's limo service which is in the hotel's underground level.
Location, right on the square and near many sights and good restaurants.
Stayed in November 2023
Reviewed: December 11, 2023
Clement
United States of AmericaOnly wished the Hotel San Diego had more food options available. It was also difficult to schedule taxi / uber pick up from Hotel San Diego due to it's location.
Location was excellent and close to major attractions. Room was exceptional and overlooked "La Union", which was the center of the action.
Stayed in November 2023
Reviewed: December 7, 2023
Robert
MexicoNo breakfast
We always stay here for our tour company
Stayed in November 2023
Reviewed: November 30, 2023
Charles
United States of AmericaStaff at the lobby is not friendly, they need to greet and be more polite to customers.
Very clean and close to everything, you don’t need a car or taxi all within walkable distance
Stayed in November 2023
Reviewed: November 25, 2023
Alejandra
United States of AmericaNo A/C unit
Location
Stayed in November 2023
Reviewed: November 20, 2023
Gabbs76
United States of AmericaThere was no iron in my room
Everything
Stayed in November 2023
Reviewed: November 2, 2023
Mark
United States of AmericaPoor shower, meh hot water, rooms need an update
Location, location, location
Stayed in November 2023
Reviewed: October 14, 2023
Victor
MexicoLocation, room space, facilities
Stayed in September 2023
Reviewed: October 9, 2023
Adriana
United States of AmericaCan't think of anything...
Everything!!!!
Stayed in October 2023
Reviewed: October 4, 2023
Arellano
United States of AmericaMy husband is disabled and we had to walk up stairs to our room. The mattress was super hard.
Right in the middle of everything!
Stayed in October 2023
Reviewed: September 30, 2023
Jose
United States of AmericaWe have not complaint at all
Great location, everything to see is a walk distance
Stayed in September 2023
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