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Lote RTH-7-PM-II, Playa Mujeres, Lote 1, Mza 1, SM 3, 77400 Cancún, Mexico
January 12, 2016
눉Desserts were sub-par.
눇Beautiful property with amazing beach. The hard working staff really make this resort superb. Friendly and service oriented, the staff really sets this resort above the rest. In particular the entertainment crew (Diana, Silvana, Javier, Enrique) were outstanding! The restaurants are good with lovely decor and quality service but not quite gourmet status particularly with desserts. The spacious rooms were spotless with comfortable beds and were virtually sound proof. The decor is modern yet warm and comfortable. Highly recommend this wonderful resort!
January 7, 2016
눉The food was quite disappointing. We've been to a few AM Resorts and compared to the others, the food was lacking. We did find excellent dishes, but were never fully satisfied with a meal. The hotel seems to be understaffed, which was a bit annoying at dinner.
눇The location is far from the city, but it's beautiful. The beach is gorgeous and (right now) there are no other hotels nearby, so it's very private. The entertainment staff was super fun and very friendly! The hotel itself is lovely - very clean, modern and beautiful.
January 8, 2016
눉The hotel construction is very, very poor. Hard surfaces and hard floors make the rooms noisy and the lack of carpet allows you to hear every chair and table movement from your neighbors at all hours of the day and night. We brought this to staff attention but they were unable to do anything; I suppose all they could have done would be to ask people to be aware of the noise and act accordingly. I've seen other older hotels make this type of notice. The property is already looking run down even though it is only a year old. Trip hazards are everywhere. Didn't like the 9am room call from the time share people and the overpriced tours offered at the hotel. Gym is OK but small. They advertised windsurfing but there was none, just a couple of plastic kayaks and two Hobie Cats for free use. Several of the umbrellas at the beach were broken and people tend to camp out on the loungers at the beach, leaving a book or bag and returning hours later. At the price we paid I expected a higher quality experience. A large construction project is underway (phase II?) immediately adjacent so if you are unfortunate enough to get a room on that side you will get that noise and a poor view. Green fees at the golf club are included for one round per day, but you'll have to pay $90 for the cart (2 people) and another $35 for club rental if you don't bring your own. If you enjoy standing in a huge pool drinking unlimited beer and sugary cocktails all day while listening to house music and playing idiotic pool games then this place is for you.
눇The food in the restaurants was consistently quite good. The coffee in the specialty coffee shop was excellent. Room service menu is very limited and not very appetizing. The beach is nice but could use more frequent cleaning of debris, and the location next to a preserve is good for isolation. Hard to beat that warm Caribbean water, though people seem to prefer the pool. There were a couple of good bands we heard in the main lounge.
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