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Blvd Kukulcan Km 20.5 Lote 65-A, 77500 Cancún, Mexico
28 March 2016
눉The hotel is in abandonment state. Facilities lack significant investment and management is not focused in offering a good service to guests. Rooms are ok but beds dont even have sheets! Anywhere you look the place looks dirty or missing basic maintenance...
눇Nothing to praise...
25 March 2016
눉To be a bit picky, our room had great views but quite poor air conditioning and wifi signal. A/C made sleeping some nights a bit uncomfortable given how warm the climate outside was! The place is clearly an older hotel and is a bit further from the party zones than some would like, but it was a great location for my wife and I. Plus the local buses run 24/7 and are easy enough to use to get to shops or nightlife.
눇Being honeymooners and being given an immediate upgrade from Lagoon view to Ocean view was a great start, not to mention the welcome drinks and ease of check-in. Our room was great, always cleaned well when requested, bathroom was nice also. Bed was very comfortable and the staff were very nice no matter what part of the hotel you were at, be in one of the 3 restaurants, lounging by the beach or pool, pool bar, room service, concierge desk, everywhere. The pool was a major highlight as it was huge and was well serviced by the staff who were at hand for food and drink orders. Prices of everything at the hotel food and drink wise was pleasantly low compared to other major hotels too! No nasty surprises at check out seeing a beer cost $10 or something! To go the extra mile there's free champagne and snacks for guests to watch the sunset from a particular spot in the hotel each night was offered, and also a dessert cake or biscuit was also dropped to your room each night. There's also 2 convenient stores open 24/7 across the road for supplies, which not every hotel has the luxury of.
28 March 2016
눉Long waiting time at the 'reception' even if there are 2 people in the line. Receptionist had lost his tongue; room card was not working and the only thing he said was 'card'. Came back a minute later and gave the card without saying anything. Hotel itself needs a renovation.
눇Room was very spacious, very nice Jacuzzi with sea view. Very nice and clean beach without any rocks or something on the seabed.
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