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Boulevard Kukulkan Km 4.5 Zona Hotelera, 77500 Cancún, Mexico
July 8, 2016
눉The staff was rude and didn't explain our all inclusive package. Our toilet overflowed in the middle of the night. We had to swipe our room key every time we wanted a drink, food, towels, etc. We shouldn't have had to do all of this when we paid good money for all inclusive.
June 29, 2016
눉room rate changed on us after booking. need to change rooms mid-stay on a busy Saturday is such a hassle and they were rude about it. half the time no one answered at the front desk or room service. the need to give keys for everything even though we did all inclusive and had wrist bands was annoying. pool towel system is inconvenient and ridiculous. everything at the resort closes by 10:30, which means you are forced to go off property for everything and spend more money. food options on property extremely limited. zero activities on property Saturday and Sunday. free water sports equipment rental, but difficult to get a reservation. access to sister properties restaurants, but not bars? weird.
눇location was great. price was good for the location. access to sister properties restaurants is a plus.
July 2, 2016
눉I have nothing negative to say about this place
눇Every was great from the beginning to the end
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