The property was clean and well maintained

Stayed in April 2024

Not sure why we couldn’t get Hilton points just because we booked through booking.com. We still chose to stay at a Hilton property so we should be able to get Hilton reward points for our stay.

Food was very good, loved all the daily activities at the pool.

Stayed in April 2024

The constant policy of offering upgrades for an additional fee was a true negative. The "What' you have is nice, but for $$$ more you could have this", is very annoying and let's you think that what you have is not so good. Charging extra for all the poolside cabanas, you cannot be serious !

We nearly always stay at all inclusive properties and the food here was better than most. The variety and taste was spot on. Just as important, meal areas were generally free from fauna such as birds, other critters, or insects ,which upset the dining experience.

Stayed in April 2024

Not enough parties Selection of music Age range of guests Times for food allowed

Loved the service and staff. The food was pretty good. Loved that there were no children allowed. Loved the access to the beach! Loved loved the foam party.

Stayed in April 2024

The property was beautiful and well maintained. The pools were nice and there was plenty of seating. The beach was a little small, so it was often crowded. This didn’t bother us, as we mostly hung out by the pool. There was a good amount of restaurant options and plenty to do activity-wise. The entertainment team was fantastic. We particularly enjoyed our activities with Roberto and Marilyn.

Stayed in March 2024

The staff in the front dealing with parking and whoever goes in/out could be friendly. They were the only ones who weren’t as welcoming.

Safe, good food, excellent staff throughout our stay

Stayed in March 2024

Nothing

Everything! Food, room, environment.

Stayed in March 2024

Food service took awhile & not always convenient

The food & staff were amazing. The activities & nightlife was great!

Stayed in March 2024

To secure pool beds, it's essential to reserve them around 7 am; otherwise, relaxation by the pool may not be guaranteed.

The hotel lived up to its five-star expectations with incredible food offerings, extensive choices, pleasant staff, diverse entertainment, and spacious rooms.

Stayed in March 2024

NA

Variety of activities and food choices.

Stayed in March 2024

Only two things a) the beach is public and a lot of non hotel guests linger and lay by the hotel beach area. b) the most upsetting is that you literally have to pay for shade - the cabanas are for upgrade and bottle service only, but at this level of service and hospitality they should offer umbrellas if a guest does not want to be in the sun all day. Unreal, and first time it happened to me.

The location a quiet vibes of the hotel were phenomenal. The entertainment was great and engaging at night.

Stayed in February 2024

The whole situation with finding a place by the pool was stressful. You are told a check in that there is no saving seats, but people have saved most if not all of them by about 8 am. The chairs in front of the cabanas belong to the cabanas, though they aren't marked. You see a lot of people try to take those chairs only to be approached by staff. IMO this is so that people are forced to just purchase a cabana for the day (>100 USD). I'm an early rises so I was happy to grab our seats before 8 am and drink an iced coffee and read a book. However, it felt like I couldn't sleep in which wasn't great. Because the chairs are hard to come by, I think a lot of people save them all day even if they are only there a few hours. Additionally, as a pro-tip when ordering drinks specify which bottom shelf liquor (upper shelfs are upsells) you want or they will use below the counter liquor. The drinks at the bar off the lobby are pretty good if you want something a little nicer. Again- can ask for which liquor you want.

Bed was super comfortable and aside from some dust coming out of the vents the room was clean. Overall the premises were clean and well maintained. Access to the beach was easy. Coffee shop was a nice touch. Staff super friendly and professional!

Stayed in February 2024

The beach is very crowded because it is next to a public beach. There is a lot of seagulls and other birds on the resort pooping in the pool and surrounding areas and trying to eat leftover food. Was very disturbing particularly around lunch time.

The rooms are incredibly clean, spacious and comfortable. The food options were incredible and the facilities of the resort were really nice.

Stayed in January 2024

The property is located right in the center of Playa Del Carmen. Once you check in you can visit almost anywhere on foot. The porperty in itself was quite big, its a sea side resort. The room was spacious and was very well maintained. They had tons of activities throughout the day. The food at all restaurants was of great quality and tasted amazing. Also the room service was exceptional. Definitely recommend and will stay here again in future.

Stayed in January 2024

the property/architecture/layout

Stayed in January 2024

No umbrellas or shade on beach unless you pay for a cabana. Awful margaritas. Some of the restaurants too cold and windy at night. Towel shortage. NYE special dinner expensive but very good. Need way to block wind. Lobster needed lime. Dessert not good.. NYE show couldn't be seen unless you paid for a table up front.

Beautiful property, well maintained, very nice staff. Good beach, good location. Large room. Some of the best food i have had at an all inclusive.

Stayed in January 2024

reception staff were a bit rude and also maybe a translator. thing but not clear at all when explaining things. this led to a few things we had planned needing to be cancelled.

great location close to all shops bars etc if you want to venture out.

Stayed in January 2024

Pricey but worth it

Everything! Have nothing luxurious like that to compare with

Stayed in November 2023

Nothing .... all was excellent!

everything was amazing, the staff, the food, the facilities. I love to be back in Hilton Playa del Carmen.

Stayed in December 2023

Rooms outdated

Ambiance and location

Stayed in December 2023

Nothing! Everything was great.

Very clean and elegant feel.

Stayed in December 2023

Fun activities by the pool, proximity to 5th Avenue

Stayed in December 2023

Clean area, staff friendly, great location and great atmosphere.

Stayed in December 2023

The 24 hour lounge was. Not 24 hours

Location, food and the people

Stayed in December 2023