We read before booking revue from other customer and now - Very noisy from all the bars and restaurants at 5th Ave until 2am .If you want a nice sleep it is probably not the best place.

Good location. everything close- beach, shopping, café and bus station, Walmart, museums

Stayed in January 2024

- Breakfast service served in another place, but it was slow. So I skipped it - The noise from the club next to the building kept me awake most nights unfortunately. But it is not the hotel's fault, just saying if you are a light sleeper, avoid. Otherwise, it is a perfect.

- The staff were super helpful and amazing - Location super central - beds were comfortable (depends on the apartment since I changed once during my stay) - Okay equipped kitchen if you need to make small meals, but you need to purchase everything (spices, etc...)

Stayed in November 2023

Very noisy from all the bars and restaurants at 5th Ave until 2am so if you want a nice sleep it is probably not the best place.

Stayed in November 2023

WiFi is very very poor. Plus, there is a dance bar right next to the hotel so almost every night from 22:00 to 3:00 there is a massive bass sound.

amazing location, everything clean and the rooms are very spacious.

Stayed in April 2023

it is next to a night club, we are people that doesn’t have a problem with loud music, but in this case it really does loud

it is larger than seen on pictures, and the location is great! right on the Main Street and next to the beach

Stayed in May 2023

Air Condition units need to be updated, be aware of a club next to hotel, closes till 3 AM.

excellent location, right in-front of 5th Avenue (la Quinta Avenida)

Stayed in April 2023

Very noisi at night time

Great location

Stayed in March 2023

Too much noise until 3am cause of night club's around

Main street

Stayed in March 2023

Very loud music from nightclub next door every night until 3 am. Bed very hard and uncomfortable. Check in was a pain, didn’t have the type of room I booked until after the first night, then they tried to put me in a different smaller room, I had to argue with them to put me into the kind of room I actually booked and show them the booking.com details multiple times. We got the right room eventually but it was a pain.

Stayed in March 2023

Confused as to where the building was & then the office for keys was around the block & across the street

Location close to beach, restaurants and Ado bus

Stayed in March 2023

First of all, we couldn't find the reception of our hotel therefore a person at the next shop told us to go to another hotel located at turn to the left from here. Anyway I called and it was Beach Balance Hotel. Hotel should offer/inform the check-in process and detailed information including breakfast restaurant when sending confirmation to guests. Anyway, I already asked about the location of a sister hotel for continental breakfast before arrival. All towels were poor quality. NO complimentary bottled water * Noisy circumstance caused by Bars around hotel is not hotel's fault. The solution is to use earplugs, which I did.

Convenient location and WiFi worked as there is the modem close to power outlet under TV. Spacious room(but furnitures were old fashioned) with air conditioning. Sandra (reception at Beach Balance Hotel) when we did check-in was very helpful.

Stayed in March 2023

I requested a lower floor when I booked due to health reasons, but ended up on the 3rd floor. For most hours the room was quiet, but from about 10pm to 4am the night club next door (right next to my room) made it impossible to sleep. It wasn't just loud, it was thumping load, so even ear plugs were useless.

The room was lovely. The location was wonderful. The shower had plenty pressure. The bed was comfy.

Stayed in November 2022

The first room they tried to give me didn't have a balcony which is one of the reasons I booked this room. Neither room had a couch which is another reason I booked. The next room had a balcony.

This location was cool and the room was clean

Stayed in June 2022

The noise (loud music) from about 18h until 02h00 despite the curfew. The A/C, ceiling fans, fridge and microwave are noisy as well. No mosquito screen on windows, so need to keep them closed.

Everything basic is there for preparing meals, but everything is old.

Stayed in February 2022

Had a few issues with my room when i arrived...took a couple of tries to rectify them...finally settled in at day 3

Location is the best feature and the friendly staff especially Dayami at reception

Stayed in February 2022

Like others have said, it is NOISY, all hours of the night. And the DJ's blasting the music, don't have a wide range of beats so it's the same songs on repeat, all day and night.

Great location. Only a block to the beach! Right in the mix of everything. Small kitchen to make home-cooked meals. Clean and simple.

Stayed in January 2022

It supposed to be a shuttle from the airport, but it wasn't there. I took a taxi for 1200 pesos (almost a double price), it should be 700. I planned to stay for a month in this hotel, but decided to move to another small hotel after a week. It is the better price and the better location. There are many hotels around for any budget.

The hotel is 5 minutes walking distance from the ocean. It's on the 5th Avenue, in the centre of Playa Del Carmen. The music is super loud until 1 am every day and till 4 am on the weekend. I have to admit the hotel has very helpful and pleasant staff. (Special thank you to Cezar, who speaks English)

Stayed in November 2021

I didnt like that the single bedroom apt did not have a balcony. Also, one of the sockets was hanging off of the wall. The apt did not have adequate socket coverings just in case kids were in the room.

The proximity of the hotel to the beach was perfect. Great restaurants was close as well.

Stayed in October 2021

The only thing working is the fridge and it's dirty, nothing else works, wanted to cook and couldn't do so

Location

Stayed in July 2021

I had an apartment which had the kitchen table to eat in a separate room for sleeping the kitchen was not complete only had a microwave and basic dining set for two. the walls were a little bit dirty but I think it just needs a paint job ;)

Good place to be super cheap generally it’s very clean the stuff is really good quality versus price amazing for the location

Stayed in June 2021

They cleaned the room every day really well, but the only complaint is that they didn't change the sheets or give new towels so by the end of the week they were pretty dirty from beach residue. The wifi worked, but not fast enough to stream shows seamlessly. The excursion price given includes a fee for the hotel contacting and setting it up for you.

The location was phenomenal, right on 5th Avenue! It was very easy to go anywhere you wanted to go and close to the ferry to Cozumel. The roof patio was wonderful for low key nights, you could see the beach and the street for people watching. If you used the dishes, they cleaned them for you when they cleaned the room!

Stayed in July 2021

We were not able to sleep in this place until 3 am for the first two nights due to a very loud music coming from nightclubs located very next door. After two sleepless nights we had to move to another hotel located just 2 blocks away from this place to be able to sleep normally without all that noise that was coming from every corner of the room. The room matches the pictures on the site; but, it seems those pictures were made many-many years ago as everything in the room was heavily used and very old. The bed is not as big as it looks on the pictures and definitely not comfortable at all. The fridge in the kitchen was all corroded; the shower head in the bathroom is not working properly and we were not able to take a normal shower. The bedding and bathroom towels were so old that they don’t look white anymore, they are very greyish now. The lighting in the room was too weak, so you can’t really see yourself in the mirror.

Location only. Nice personnel.

Stayed in January 2024

Mold on the walls, the room was stinky and I started coughing after one night there. Disgusting

Location

Stayed in December 2023

The room smelled very bad, as a result of a very bad smell of damp and odour from the bathroom permeating through to the rest of the room. We asked a cleaner if they could do anything, and they attempted to clear the smell but without success. The room and other facilities were quite shabby and uncomfortable. The bed was small and uncomfortable, there was no bin in the apartment, no door to the bedroom and the sliding door to the balcony did not close properly. The biggest problem, however, was that our room was right next to a rooftop bar which played music until close to 3am. The music was so loud that the entire apartment was vibrating, and lights from the bar were shining through our curtains. I appreciate that the hotel is situated right on 5th Avenue, and so you expect there to be a high level of noise, however this was beyond the possibility to sleep. After 2am the music was turned up even louder and sleep was impossible. I would only recommend to stay here if you plan to stay out until 3am.

When I complained about the standard of the room, they did offer to move us to another room, which was appreciated, but I felt the best outcome was to leave and go to another hotel.

Stayed in December 2023