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10 Farquhar Street, Georgetown, 10200 George Town, Malaysia
22 March 2016
눉I didn't feel it was a 5-star service. Had to call multiple times to remind Housekeeping to clean up my room. There were also two instances where I called a few times but couldn't get through to reception. I hung up, only to hv someone call me back with the question "Hi may I know why are you calling reception?" I simply thought there was a better way to phrase this rather than to appear to demand to know why a hotel guest rung up reception. Also when I checked in initially, this lady -at the front desk with bangs/fringe wanted to pre-authorise charges of 200 per night in advance for spending (spa, food) but as I figured I wouldn't be using those services I declined. Only to have her tell her colleague to tell me that in that case I wouldn't be entitled to 15% off at all in-house F&B outlets n spa should I decide otherwise on my stay. Would you consider that typical of a 5-star hotel? So yes, adequate amenities but sorely lacking in service.
22 March 2016
눉Something was lacking in the service department. As you went into breakfast, you were expected to find a table on your own. Similarly, with the cocktails in the evening, the staff would stand around but not really help. Reception made up for it though.
눇Fantastic old-world charm. Brilliant location. The F&B was quite impressive.
21 March 2016
눇The staff were exceptional during our stay. My cousin had her wedding at the hotel and they all made sure the events ran smoothly. We had older relatives with us and they were made to feel very welcome.
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