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1, Solok Bayan Indah, Queensbay, 11900 Bayan Lepas, Malaysia
29 May 2016
눉Staff needs training in courtesy and executing services. My room charges are fully paid for one week. The room does not comes with credit. I sent some clothes for laundry. After 2 days the clothes are not yet back. No notes in the room nor a call to inform me about my laundry. I called them at around 10pm when I cam back from work. I asked about my laundry and they asked me to go down to reception to pay the laundry bill before they will send my laundry to the room. I told them had they told that to me earlier I could have done that. I asked them to bring the laundry and I will pay it right away in the room. It took a couple of calls before they finally brought my laundry. I am tired from work, there was some confusion in the amount due and I gave MYR4 short. I realized that as soon as their ataff left my room. And i thought its okay I will settle tomorrow its just MYR4 only. I am already sleeping when the bell started ringing incessantly. This is 10:40 PM. I tried to ignore as I want to sleep but it wont stop. I opened the door and their lady front desk staff standing by my door asking for the MYR 4 I gave short. I dont have any words on how poor the guest service on this hotel.
눇Location is the only thing good on this hotel.
24 May 2016
눉Old style furnishing
눇Staff are very friendly
29 May 2016
눉I booked a sea view room. Over time a couple of buildings have been built on the seafront blocking the view. Unless you get a room on a high floor, it's not worth paying for a sea view room. Otherwise, a very comfortable hotel for short stay.
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