3, Jalan Stesen Sentral, KL Sentral Train Station, 50470 Kuala Lumpur, Malaysia
#31 of 511 hotels in Kuala Lumpur
Guests' ChoiceBased on 2680 hotel reviews
8.7Cleanliness
9.1
Comfort
9.1
Location
9.1
Facilities
9.0
Staff
9.2
Value for money
8.6
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End of dialog contentReviewed: March 28, 2024
John
ThailandNothing
Staff and 6th floor
Stayed in March 2024
Reviewed: March 23, 2024
Yue
FranceThere is a strange smell when arrive at 11th floor
Stayed in March 2024
Reviewed: March 18, 2024
Mike320
MalaysiaQueue for checkout.
Cheap overnight parking rate. Nice check-in staff. Nice room. Food at our function was great.
Stayed in March 2024
Reviewed: March 18, 2024
Sharon
SingaporeLocation. Very convenient. Room was big and spacious and very clean.
Stayed in March 2024
Reviewed: March 13, 2024
Bolaji
United KingdomNot Applicable
Roman - the housekeeping team member was very efficient and professional. Vishaal at the check-in/check-out reception was very helpful. Vinesh, Sanjay, Chef Ridwan, Chef Hafiz, Nathiyaa, Malik and many more ensured that my gluten free diet requirements were met and all went beyond call of duties to provide best customer services.
Stayed in March 2024
Reviewed: March 12, 2024
Kamaludin
MalaysiaEverything is fine except that we did inform the hotel that we are staying to celebrate our wedding anniversary. However, the hotel did not give us any treatment for that occassion.
The room is clean and modern concept. Location is perfectly at center to all public transportation and near to shopping mall. Breakfast is nice and have plenty of variety of food.
Stayed in March 2024
Reviewed: March 7, 2024
Hon
Malaysiawell done over all.
excellent services provided by staff at the executive lounge at level 33, Puteri Halilah, Farah Dinesh and Adrienna. Helpful, impromptu and truely with heart to service their customers. Should be well appreciated.
Stayed in March 2024
Reviewed: March 6, 2024
James
AustraliaN/A
All very enjoyable. Staff excellent. Special thanks to Diana for her assistance during breakfast.
Stayed in March 2024
Reviewed: March 2, 2024
Dr
MalaysiaA bit pricey
Clean with strategic location
Stayed in March 2024
Reviewed: March 2, 2024
Stephen
ThailandIt was difficult to understand charges for the room. Why 768Ringitt for one night and 916 for second night. Although the room had already been charged to a credit card booked on my behalf they tried to charge me a second time on my visa. The hotel also tried to charge me for 2 people each day for breakfast when I was by myself. They did alter the bill when this was pointed out. If there is a difference of charges for each day then this should be pointed out when making the initial reservation.
The room was very comfortable. Plenty of choice for breakfast although I would like to see a counter with pork bacon and pork sausages
Stayed in March 2024
Reviewed: February 27, 2024
Francisco
FinlandRooms light switches are spread all over the place in not the most convenient way. There are way better ways to distribute this better. The bathroom faucet throws the water rain style, which makes a big mess everytime you wash your hands. Small details, easy fix.
Clean, staff very friendly, well located
Stayed in February 2024
Reviewed: February 25, 2024
Ifra
United KingdomLifts can be slow
The facilities and breakfast is great
Stayed in February 2024
Reviewed: February 24, 2024
Rosaline
Canadanothing
clean and very friendly staff. the pool is gorgeous. love the water falls
Stayed in February 2024
Reviewed: February 23, 2024
Wee
MalaysiaI went there for my engagement celebration as well as anniversary with my fiance and i let the hotel know in advance and just asked for any simple gift or deco. All they did was send to me a quote and price for deco and cake etc. No special initiative or gift was given to us upon check in as well. I have not much issue with this as its just an additional special request but comparing with other 5* hotels, i would have gotten better initiative in service for our special day. The paint coating on slide at the swimming pool is old and peeling. May not be good for customers as it would scratch the body.
I took the half-board package that includes Buffet dinner and breakfast. I would like to compliment the dinner as it has massively improved and exceeded my expectations compared to my previous visit. The staff on duty were very attentive and helpful. As for the room, it is spacious, cleans and comfortable.
Stayed in February 2024
Reviewed: February 22, 2024
Glyn
IndiaFlawlessly friendly professional customer service, incredibly well organised and beautiful design
Stayed in February 2024
Reviewed: February 22, 2024
Hafizah
MalaysiaI recently had the opportunity to stay at your hotel and overall, my experience was quite positive. However, I feel compelled to bring a specific concern to your attention regarding the slippery floors in the bathroom, particularly around the toilet area.
The staff service was outstanding. The level of professionalism, courtesy, and attentiveness displayed by every member of was truly commendable. The room we stayed in was a haven of relaxation. The ambiance was soothing, and the attention to detail in the room's design and amenities was evident. The pool area was another highlight of our stay. Its size was impressive, and my kids had an absolute blast splashing around and having fun.
Stayed in February 2024
Reviewed: February 19, 2024
Roswina
IndonesiaNone
Clean, location and nice bed too👍
Stayed in February 2024
Reviewed: February 18, 2024
Claudia
IrelandSuper friendly, helpful and professional staff. Amazing Room, super comfortable, spacious and quiet. The location is absolutely phenomenal, allows to easily reach any point within the city and outside the city. Pool area is very relaxing.
Stayed in February 2024
Reviewed: February 18, 2024
Paul
MalaysiaCheck in staff a bit frigid.
Lovely human service from wait staff, not so much check in staff. Very kind waiters at buffets and excellent food.
Stayed in February 2024
Reviewed: February 17, 2024
Rosaline
Canadanothing
location. central to everything
Stayed in January 2024
Reviewed: February 17, 2024
True
United KingdomThat I had to leave!
I loved everything about this hotel. The bed and room were very comfortable and I had everything I needed with a lovely view of the park. The gym is one of the best hotel gyms I have ever seen and the pool is lovely too. The staff were great and the breakfast was so generous and well done with something for all tastes. Plus, it is connected to the MRT, train station and airport train. I was extremely impressed and will definitely be back and cannot imagine why anyone would stay anywhere else in KL!
Stayed in February 2024
Reviewed: February 17, 2024
Eng
CanadaSwimming pool is over crowded.
Friendly staff and allow early check-in for free. Spa is great.
Stayed in February 2024
Reviewed: February 14, 2024
Firzus
AustraliaI was unable to take a bath as the bath plug was not working, every time to full the bath water will drain through.
Central location near the heart of all your sightseeing and shopping delights and desires. The Hilton was located only a 15-minute walk from the train station, with a hop on and hop off tour bus you can catch talking you to all the tourist hotspots throughout Kula Lumpa! I was traveling alone and felt extremely safe as a woman walking around the city. Staff every morning would always greet me for my morning breakfast and make an effort to strike conversation about my previous day’s activities etc. Staying at the Hilton was like staying at a friend’s house it felt warm and welcoming. I will be back very soon!!! Big thank you to all of the staff
Stayed in January 2024
Reviewed: February 13, 2024
Juho
FinlandBreakfast was just awesome
Stayed in February 2024
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