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Reviews of Hilton Kuala Lumpur This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

3, Jalan Stesen Sentral, KL Sentral Train Station, 50470 Kuala Lumpur, Malaysia

#31 of 511 hotels in Kuala Lumpur

Guests' Choice

Review Score

Based on 2680 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.1

  • Location

    9.1

  • Facilities

    9.0

  • Staff

    9.2

  • Value for money

    8.6

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 28, 2024

    9.0
    Wonderful
    • Business trip
    • Family with young children
    • Deluxe King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Nothing

    Staff and 6th floor

    Stayed in March 2024

  • Reviewed: March 23, 2024

    9.0
    Pretty good
    • Business trip
    • Solo traveler
    • Deluxe Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    There is a strange smell when arrive at 11th floor

    Stayed in March 2024

  • Reviewed: March 18, 2024

    9.0
    Great stay for St.Patricks Day
    • Leisure trip
    • Couple
    • Deluxe King Room with Lake View
    • Stayed 1 night

    Queue for checkout.

    Cheap overnight parking rate. Nice check-in staff. Nice room. Food at our function was great.

    Stayed in March 2024

  • Reviewed: March 18, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Location. Very convenient. Room was big and spacious and very clean.

    Stayed in March 2024

  • Reviewed: March 13, 2024

    10
    Unforgettable, thoroughly enjoyed and value for money.
    • Leisure trip
    • Solo traveler
    • Deluxe King Room
    • Stayed 5 nights

    Not Applicable

    Roman - the housekeeping team member was very efficient and professional. Vishaal at the check-in/check-out reception was very helpful. Vinesh, Sanjay, Chef Ridwan, Chef Hafiz, Nathiyaa, Malik and many more ensured that my gluten free diet requirements were met and all went beyond call of duties to provide best customer services.

    Stayed in March 2024

  • Reviewed: March 12, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night

    Everything is fine except that we did inform the hotel that we are staying to celebrate our wedding anniversary. However, the hotel did not give us any treatment for that occassion.

    The room is clean and modern concept. Location is perfectly at center to all public transportation and near to shopping mall. Breakfast is nice and have plenty of variety of food.

    Stayed in March 2024

  • Reviewed: March 7, 2024

    10
    happy family stay there.
    • Leisure trip
    • Family with young children
    • Deluxe Lake View Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    well done over all.

    excellent services provided by staff at the executive lounge at level 33, Puteri Halilah, Farah Dinesh and Adrienna. Helpful, impromptu and truely with heart to service their customers. Should be well appreciated.

    Stayed in March 2024

  • Reviewed: March 6, 2024

    10
    Excellent hotel for a short stay in K.L. Central, marvellous staff, good facilities.
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 3 nights

    N/A

    All very enjoyable. Staff excellent. Special thanks to Diana for her assistance during breakfast.

    Stayed in March 2024

  • Reviewed: March 2, 2024

    8.0
    Pleasant
    • Business trip
    • Couple
    • Deluxe Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    A bit pricey

    Clean with strategic location

    Stayed in March 2024

  • Reviewed: March 2, 2024

    8.0
    The stay was comfortable.
    • Leisure trip
    • Solo traveler
    • Deluxe Lake View Twin Room
    • Stayed 2 nights

    It was difficult to understand charges for the room. Why 768Ringitt for one night and 916 for second night. Although the room had already been charged to a credit card booked on my behalf they tried to charge me a second time on my visa. The hotel also tried to charge me for 2 people each day for breakfast when I was by myself. They did alter the bill when this was pointed out. If there is a difference of charges for each day then this should be pointed out when making the initial reservation.

    The room was very comfortable. Plenty of choice for breakfast although I would like to see a counter with pork bacon and pork sausages

    Stayed in March 2024

  • Reviewed: February 27, 2024

    9.0
    Overall it was great. Really good service, breakfast with big varsity, swimming pool always clean, big enough gym to wor
    • Leisure trip
    • Family with young children
    • Deluxe Family Room
    • Stayed 6 nights
    • Submitted from a mobile device

    Rooms light switches are spread all over the place in not the most convenient way. There are way better ways to distribute this better. The bathroom faucet throws the water rain style, which makes a big mess everytime you wash your hands. Small details, easy fix.

    Clean, staff very friendly, well located

    Stayed in February 2024

  • Reviewed: February 25, 2024

    10
    I loved the stay so much especially the staff Hassan and Rajman! They were lovely
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Lifts can be slow

    The facilities and breakfast is great

    Stayed in February 2024

  • Reviewed: February 24, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Deluxe Plus Room
    • Stayed 2 nights
    • Submitted from a mobile device

    nothing

    clean and very friendly staff. the pool is gorgeous. love the water falls

    Stayed in February 2024

  • Reviewed: February 23, 2024

    8.0
    Great food and comfortable room
    • Leisure trip
    • Couple
    • King Deluxe Plus Room
    • Stayed 1 night
    • Submitted from a mobile device

    I went there for my engagement celebration as well as anniversary with my fiance and i let the hotel know in advance and just asked for any simple gift or deco. All they did was send to me a quote and price for deco and cake etc. No special initiative or gift was given to us upon check in as well. I have not much issue with this as its just an additional special request but comparing with other 5* hotels, i would have gotten better initiative in service for our special day. The paint coating on slide at the swimming pool is old and peeling. May not be good for customers as it would scratch the body.

    I took the half-board package that includes Buffet dinner and breakfast. I would like to compliment the dinner as it has massively improved and exceeded my expectations compared to my previous visit. The staff on duty were very attentive and helpful. As for the room, it is spacious, cleans and comfortable.

    Stayed in February 2024

  • Reviewed: February 22, 2024

    10
    Perfect
    • Leisure trip
    • Couple
    • Executive King Room with Lake View
    • Stayed 1 night
    • Submitted from a mobile device

    Flawlessly friendly professional customer service, incredibly well organised and beautiful design

    Stayed in February 2024

  • Reviewed: February 22, 2024

    9.0
    relaxing
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 1 night

    I recently had the opportunity to stay at your hotel and overall, my experience was quite positive. However, I feel compelled to bring a specific concern to your attention regarding the slippery floors in the bathroom, particularly around the toilet area.

    The staff service was outstanding. The level of professionalism, courtesy, and attentiveness displayed by every member of was truly commendable. The room we stayed in was a haven of relaxation. The ambiance was soothing, and the attention to detail in the room's design and amenities was evident. The pool area was another highlight of our stay. Its size was impressive, and my kids had an absolute blast splashing around and having fun.

    Stayed in February 2024

  • Reviewed: February 19, 2024

    10
    Excellent stay!
    • Leisure trip
    • Couple
    • Deluxe King Room with Lake View
    • Stayed 2 nights
    • Submitted from a mobile device

    None

    Clean, location and nice bed too👍

    Stayed in February 2024

  • Reviewed: February 18, 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Deluxe King Room with Lake View
    • Stayed 6 nights

    Super friendly, helpful and professional staff. Amazing Room, super comfortable, spacious and quiet. The location is absolutely phenomenal, allows to easily reach any point within the city and outside the city. Pool area is very relaxing.

    Stayed in February 2024

  • Reviewed: February 18, 2024

    8.0
    Great food. This is what this place is all about.
    • Leisure trip
    • Solo traveler
    • Deluxe King Room
    • Stayed 1 night

    Check in staff a bit frigid.

    Lovely human service from wait staff, not so much check in staff. Very kind waiters at buffets and excellent food.

    Stayed in February 2024

  • Reviewed: February 17, 2024

    10
    loved the friendly staff. location was perfect. everything at your fingertips
    • Leisure trip
    • Family with young children
    • King Deluxe Plus Room
    • Stayed 2 nights
    • Submitted from a mobile device

    nothing

    location. central to everything

    Stayed in January 2024

  • Reviewed: February 17, 2024

    10
    The best place to stay in KL for sure!
    • Leisure trip
    • Solo traveler
    • Deluxe King Room
    • Stayed 1 night

    That I had to leave!

    I loved everything about this hotel. The bed and room were very comfortable and I had everything I needed with a lovely view of the park. The gym is one of the best hotel gyms I have ever seen and the pool is lovely too. The staff were great and the breakfast was so generous and well done with something for all tastes. Plus, it is connected to the MRT, train station and airport train. I was extremely impressed and will definitely be back and cannot imagine why anyone would stay anywhere else in KL!

    Stayed in February 2024

  • Reviewed: February 17, 2024

    8.0
    Very friendly staff and they are very helpful.
    • Leisure trip
    • Solo traveler
    • Deluxe King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Swimming pool is over crowded.

    Friendly staff and allow early check-in for free. Spa is great.

    Stayed in February 2024

  • Reviewed: February 14, 2024

    10
    Unforgettable, Welcoming and Warm
    • Leisure trip
    • Solo traveler
    • Deluxe King Room
    • Stayed 6 nights

    I was unable to take a bath as the bath plug was not working, every time to full the bath water will drain through.

    Central location near the heart of all your sightseeing and shopping delights and desires. The Hilton was located only a 15-minute walk from the train station, with a hop on and hop off tour bus you can catch talking you to all the tourist hotspots throughout Kula Lumpa! I was traveling alone and felt extremely safe as a woman walking around the city. Staff every morning would always greet me for my morning breakfast and make an effort to strike conversation about my previous day’s activities etc. Staying at the Hilton was like staying at a friend’s house it felt warm and welcoming. I will be back very soon!!! Big thank you to all of the staff

    Stayed in January 2024

  • Reviewed: February 13, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 4 nights

    Breakfast was just awesome

    Stayed in February 2024

Showing 1 - 25

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