Reviews of Mandarin Oriental, Kuala Lumpur This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Kuala Lumpur City Centre, 50088 Kuala Lumpur, Malaysia
#9 of 486 hotels in Kuala Lumpur
Guests' ChoiceReview Score
Based on 3720 hotel reviews
Score breakdown
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Cleanliness
9.3
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Comfort
9.3
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Location
9.6
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Facilities
9.1
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Staff
9.3
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Value for money
8.6
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Free WiFi
8.8
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
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Reviewed: April 24, 2024
Mila
United States of America26 Reviews“Excellent property and facilities. Staff need to be better informed in their service areas”N/A
Well maintained and beautifully decorated.
Stayed in April 2024
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Reviewed: April 22, 2024
Wan
Malaysia22 Reviews“Good”Breakfast choice is not too variety
Location
Stayed in April 2024
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Reviewed: April 22, 2024
David
New Zealand19 Reviews“Great location, comfortable bed and yummy breakfast”No door on toilet
Staff super friendly and room a good size
Stayed in April 2024
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Reviewed: April 20, 2024
Faisal
Australia19 Reviews19 helpful votes“Dawn at the pool was so peaceful. from call to prayer to the songs of the birds at sunrise, great experience. n”A little worn in places, but not a problem.
location was excellent, directly next door to the Suria Mall. Facilities excellent, good selection of machines in the gym. Staff very friendly and helpful, always smiling and go out of their way to help. B. reakfast buffet excellent.
Stayed in April 2024
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Reviewed: April 19, 2024
Marie
Malaysia9 Reviews1 helpful vote“great”there was nothing to not like
close to KLCC and easy transport
Stayed in April 2024
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Reviewed: April 19, 2024
Linh
United Kingdom29 Reviews3 helpful votes“Mini break.”The closing time of the pool and spa facilities. It would be better if it was closed at 10pm.
The cleanliness and helpful staff, especially with the late checkout.
Stayed in April 2024
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Reviewed: April 14, 2024
Padmini
Australia2 Reviews“We enjoyed our 48 hours at the hotel”On the pricy side
The location is perfect. Right next to the twin towers
Stayed in February 2024
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Reviewed: April 14, 2024
Klaudia
United Arab Emirates9 Reviews1 helpful vote“Highly recommended”N/a
Good location, excellent service & nice food
Stayed in April 2024
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Reviewed: April 12, 2024
Steven
United Kingdom17 Reviews1 helpful vote“Fantastic hotel with excellent service”Nothing!
Excellent service and one of us had a dietary requirement which was catered for extremely well
Stayed in April 2024
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Reviewed: April 12, 2024
Restu_34
United Arab Emirates8 Reviews4 helpful votesWonderfulWe stayed at the suite and it felt a bit outdated. The breakfast was limited in options for intolerants
My wife’s favourite thing about the hotel was the hair salon: Hair Culture. Her words: “Just to visit Jessica’ salon would be worth going to KL. She gave me a head massage that was as relaxing as a full body massage… Her technique and knowledge was really impressive; I am absolutely in love with my colour and new haircut”
Stayed in April 2024
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Reviewed: April 12, 2024
Richard
United States of America9 Reviews1 helpful voteExceptionalEverything was very good.
Excellent location close to the Petronas Towers and the shopping mall. We were provided with a beautiful view of the Towers. The staff was very friendly and accommodating.
Stayed in March 2024
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Reviewed: April 10, 2024
Elena
Bulgaria117 Reviews45 helpful votes“Classy hotel with perfect location”Very good location next to the twin towers and KLCC park, classy hotel with beautiful views, amazing pool area and high level hospitality
Stayed in April 2024
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Reviewed: April 8, 2024
Sergio
Switzerland8 Reviews“Fantastic stay and an excellent customer service”Nothing
The swimming pool, the location and breakfast. The check in was extremely easy, Ilia was waiting for us at reception and we did the check in directly inside our big appartement room. But need to highlight the fact that the hotel prepared a birthday cake for my daughter brought it to the room sing happy birthday and took and print out a picture that was handover to us later in the day. Thanks again for this to Ilia and Chloe. Really appreciated and thanks for your smile and kindness. Fantastic 5stars service.
Stayed in April 2024
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Reviewed: April 7, 2024
Alan
New Zealand24 ReviewsExceptionalService was very good, everything was clean and to a good standard.
Stayed in March 2024
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Reviewed: April 6, 2024
Mark
Netherlands56 Reviews2 helpful votes“Great to stay here”As always beautiful!
Stayed in January 2024
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Reviewed: April 6, 2024
Leah
United Kingdom2 Reviews“10/10! Impeccable hotel & lovely staff!”It was perfect!
Facilities are fantastic, rooms are big & the staff are so friendly.
Stayed in April 2024
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Reviewed: April 6, 2024
Volha
Australia8 Reviews“Great location, rooms, service and facilities”Everything was great but also expensive
Great location and facilities
Stayed in March 2024
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Reviewed: April 6, 2024
Fernando
Australia8 Reviews“Majestic hotel.”Nothing
Breakfast was delicious, with ample buffet offer.
Stayed in March 2024
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Reviewed: April 5, 2024
Gemma
United Kingdom19 Reviews6 helpful votes“Good but rooms are outdated”The property is starting to look tired and dated. The rooms/bathrooms have not changed in 20 years and given the scale of construction work in KL and all the new hotels…this needs attention. The staff at the pool restaurant were not particularly attentive…after waiting 15 minutes, I went and got my own menu. After another 10 minutes, I flagged down a waiter to take my order. After another 10 minutes, I noticed my drink sat on the bar…I waited a few minutes before going to get it myself. This is poor service. I would also like to note, that the quality and taste of the food was mediocre at best. The uniforms of the staff at the pool restaurant were grubby and the makeshift steps to the various seating areas were shabby.
I have visited this hotel several times over the last 20 years and the location is excellent. The price is also pretty competitive especially for the Mandarin brand.
Stayed in March 2024
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Reviewed: April 5, 2024
Miller
United Kingdom2 Reviews“Warm, friendly, professional staff”View of the towers but below was an ugly buildings roof - not much they could do- a higher floor room would have been appreciated Deposit required when staying
Great location Brilliant staff Fair prices Hotel is more majestic and classy than expected
Stayed in April 2024
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Reviewed: April 4, 2024
Yuen
Malaysia7 Reviews“A delightful stay with perfect location, friendly staff, and pristine room”Perhaps enhancing the breakfast selection with a broader variety, including local delights such as noodles, congee, and yogurt, would further enrich the experience.
The location is superb, right next to KLCC with stunning views of the Petronas Twin Towers. The staff are incredibly welcoming and friendly, and the rooms are impeccably clean.
Stayed in March 2024
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Reviewed: April 3, 2024
Jonathan
United Kingdom8 Reviews“Wonderful and worth every penny”Some parts a little dated in the room
Location, amenities and made to feel welcome
Stayed in April 2024
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Reviewed: April 3, 2024
Andrew
Australia11 Reviews“Great hotel in a great location”I'm not sure if I missed it but some water in the lobby would have been handy, like some other hotels. Especially given the outside temperature/humidity.
The location is great, next to KLCC Park and the Petronas Twin Towers and Shopping Mall.
Stayed in April 2024
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Reviewed: April 3, 2024
Ponciano
Philippines15 Reviews“Excellent customer service”More dishes at buffet breakfast
Excellent customer service
Stayed in March 2024
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