Choose your preferred language. We speak English (UK) and 42 other languages.
Most often used by people in the United Kingdom
Jalan Sultan Ismail, Bukit Bintang, 50250 Kuala Lumpur, Malaysia
1 January 2016
1 January 2016
눉Park royal hotel This hotel does not live up to its rating as a five star hotel. I stayed for three nights at this hotel and throughout my stay, my bed was not made up and my two dustbins were not emptied despite me putting the " make up" sign and despite me calling the front desk and informing the receptionist over the counter. On the first day, when we came back at night , the bed wasnt made and the bins were not emptied. I called the front desk to complain about it and the staff was defensive saying that i might have put the 'dont disturb " sigh which of cos was not the case. The next morning , i went to the front desk to remind them to get someone to make up our room but when we came back in the evening at 4pm, the room was not made and the two bins were still not made. So i only went to the toilet and went out again, this time, for the second time, i went to the front desk to tell them about the room but when i came back from supper at 10pm, the room was still not made. I was very upset and went down to ask for the manager. All the service manager could was to apologize and offered us free drinks at the lounge. No explanation was given to us the next day, and no compensation for the time wasted waiting for the housemaid to finish making the room. We slept at 2am that night and when we checked, no proper formal apology was offered. This is hotel does not fit to be a five star considering the bad service and meagre toiletries given. ( There were no tootbrushes and toothpaste and they failed to replace the towels and shower gel on one of the days.)
31 December 2015
눉Quality of food might need to be improved.
눇Check in/ out with friendly and helpful counter.
We've negotiated with thousands of hotels to get the very best deals. We call them Secret Deals and they only last for a limited time.
You can get these deals for free by subscribing to our newsletters. You can even choose your favourite destinations to receive personalised deals.
Get started now by entering your email address. We'll instantly send you a link to our Deal Finder!
Don't worry – your email address is safe with us. We'll never share your private information and you can unsubscribe at any time.