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Reviews of Shangri-La Kuala Lumpur This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

11 Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia

#16 of 511 hotels in Kuala Lumpur

Guests' Choice

Review Score

Based on 2167 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.2

  • Location

    9.1

  • Facilities

    9.0

  • Staff

    9.4

  • Value for money

    8.6

  • Free WiFi

    9.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 19, 2024

    10
    Loved every minute of our stay.
    • Leisure trip
    • Couple
    • Horizon Club Executive King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing

    Amazing location, excellent service and delicious food

    Stayed in March 2024

  • Reviewed: March 18, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Executive King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Great breakfast, good location

    Stayed in February 2024

  • Reviewed: March 17, 2024

    10
    Better than expected as KL offers so much more than I thought!
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Very friendly and helpful staff. A vast breakfast offering. Very well appointed and large room. Hotel is close to lights, restaurants and parks.

    Stayed in February 2024

  • Reviewed: March 15, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Restaurant was closed too early, rooms feels a bit old and hairdryer in a desk drawer in room

    Staff and Breakfast

    Stayed in March 2024

  • Reviewed: March 14, 2024

    10
    Everything is great
    • Leisure trip
    • Solo traveler
    • Deluxe King Room
    • Stayed 1 night

    Everything is great

    Stayed in March 2024

  • Reviewed: March 9, 2024

    10
    Impecable
    • Leisure trip
    • Family with young children
    • Executive Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Maybe a bit dated

    The people

    Stayed in January 2024

  • Reviewed: March 8, 2024

    10
    Great stay, fully enjoyed it, the brand deserves its fame
    • Business trip
    • Group
    • Executive Twin Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Perfect variety in breakfast, luxurious environment, a lot of architecture, and the staff top professionals, very polite and knew what service in a hotel means

    Stayed in March 2024

  • Reviewed: March 7, 2024

    8.0
    Great place with a big but...
    • Leisure trip
    • Family with young children
    • Horizon Club Executive Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    1. Toilet bowl of one room had some left over stains, so more attention needs to paid during cleaning. 2. Welcome fruit platter is no longer provided although price of entire stay for same duration as last year had increased a whopping 44%. 3. Seems chefs and cooks at live stationsare either busy with some other preparations rather than wait to serve customers and quite a number seem to be pulling faces, making ordering food uncomfortable to say at least. No improvements this area since last stay.

    1. Staffs were courteous and friendly making stay all more comfortable. 2. Breakfast and lounge access is always highlight during stay at this hotel.

    Stayed in March 2024

  • Reviewed: March 6, 2024

    9.0
    Fantastic stay this is second time here and we would never stay anywhere else.
    • Leisure trip
    • Couple
    • Executive King Room
    • Stayed 2 nights

    Nothing

    Its a world class hotel. Staff are fantastic and extremely helpful.

    Stayed in March 2024

  • Reviewed: March 3, 2024

    10
    Lovely Stay, Felt safe and comfortable
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 5 nights
    • Submitted from a mobile device

    I found the furniture a bit dated and maybe just needs to be modernised a bit. The pillows are slightly uncomfortable to sleep in.

    The hotel it self is lovely, the staff are extremely helpful and friendly. Always greeting you and the breakfast buffet is great. It is also a very good location, walking distance from the Twin towers and the shopping centre for food. I also liked that we had access to the Spa facilities such as Sauna and steam room and it was separated for men and women.

    Stayed in March 2024

  • Reviewed: March 3, 2024

    9.0
    Excellent. Staff have a true care factor.
    • Business trip
    • Solo traveler
    • Executive King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing to dislike. Perhaps more choice on the menus outside of breakfast.

    Good ambience. Nice lounge area. Always good signature smell. Big pool. Comfortable rooms. Great, caring staff. Many breakfast options.

    Stayed in February 2024

  • Reviewed: March 3, 2024

    10
    Great place to stay!
    • Business trip
    • Family with young children
    • Executive Twin Room
    • Stayed 7 nights
    • Submitted from a mobile device

    All was perfect.

    Nice rooms, great breakfast and evening buffet. Very nice SPA and gym.

    Stayed in March 2024

  • Reviewed: March 2, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Not told breakfast time, had to ask.

    Nice location

    Stayed in March 2024

  • Reviewed: March 2, 2024

    10
    The customer service and facilities of the Shangri La exceed expectations for a 5 star hotel.
    • Leisure trip
    • Couple
    • Executive King Room
    • Stayed 2 nights

    The room was cozy, but maybe a bit small for some,

    The staff and customer service impresses me most. Second, the facilities. For instance, my wife needed to see a doctor because of a fall she took on our vacation in Bali prior to arriving at your hotel. I called up the Shangri La and was told finding a doctor would be no problem. Sure enough after checking in the Shangri La concierge made an appointment for us and we were escorted to a clinic in the adjoining building. The experience was a total breeze and even easier than if we were home. There are many I could single out who cared for us on our stay, but I will just mention Alisya, Mr. Fazrul and Babu as coming to mind most of all. Regarding the facilities, after a long trip around Southeast Asia, it was nice to spend an entire two days hardly leaving the Shangri La. Swimming pool, restaurants and grounds all contributed to a short recovery before returning home.

    Stayed in February 2024

  • Reviewed: March 1, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Family Executive King
    • Stayed 3 nights
    • Submitted from a mobile device

    Location, restaurant

    Staff are really great

    Stayed in March 2024

  • Reviewed: February 29, 2024

    9.0
    Exceptional hotel, amazing staff quiet and beautiful rooms. The breakfast here is world class.
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Everything is perfect, from the room to the meals are just fantastic and the staff here are exceptional. If you own a hotel and need examples of exceptional hospitality bring them here.

    Stayed in February 2024

  • Reviewed: February 28, 2024

    9.0
    Beautiful and delicious
    • Leisure trip
    • Solo traveler
    • Deluxe King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Everything was great.

    Additional restaurants on property. Plus a steam and sauna room with jacuzzi. The bfast was awesome. Great views from my room. The spa was terrific got an A+massage from Yanna the best. And Aiman was just awesome ran upstairs to get my key activated. Simply the best. I’ll stay there again for sure.

    Stayed in February 2024

  • Reviewed: February 28, 2024

    10
    We had the best stay in the Horizon club with fabulous staff to take care of everything we needed and fantastic food of
    • Leisure trip
    • Couple
    • Family Executive King
    • Stayed 2 nights
    • Submitted from a mobile device

    Shangri La Kuala Lumpur is indeed a wonderful example of a well run 5 * Hotel. From the minute you arrive and get greeted by the door staff to the efficient booking into your room.

    Stayed in February 2024

  • Reviewed: February 28, 2024

    9.0
    Ultimate hotel experience
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 5 nights
    • Submitted from a mobile device

    The carpet needs attention

    Breakfast was an excellent experience with so many options

    Stayed in February 2024

  • Reviewed: February 27, 2024

    10
    Fantastic hotel, amazing staff and great amenities. It’s just beautiful.
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 6 nights
    • Submitted from a mobile device

    Price of drinks were over the top.

    This is a fantastic hotel, there is nothing to dislike. Room was great, staff were excellent and friendly. Breakfast was amazing.

    Stayed in February 2024

  • Reviewed: February 27, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Hotel wpuld need some renovation

    Rooms decor

    Stayed in February 2024

  • Reviewed: February 25, 2024

    10
    Very excellent
    • Leisure trip
    • Family with young children
    • Executive King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Fabulous

    Stayed in January 2024

  • Reviewed: February 23, 2024

    10
    Wonderful
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Nothing

    Pool, location, staff, food, drinks, location, gym

    Stayed in February 2024

  • Reviewed: February 22, 2024

    10
    Great location and services
    • Leisure trip
    • Couple
    • Executive King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    None

    Location and breakfast buffet

    Stayed in February 2024

Showing 1 - 25

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