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Jalan Batu Feringgi, 11100 Batu Ferringhi, Malaysia
April 12, 2015
눉1. The pools are a bite small, esp the kids pool. Also no kids slides in the pool. Except for the Adventure Zone which is charged, play facilities for kids are not enough. 2. We booked 2 family rooms which shall have 1 double beds n 1 single bed. When we arrived, they give one room which is big enough and another one which is much much smaller and only have one double bed. They say this room is the same category as family room. The third bed can be either sofa bed or extra rolling bed which are not as comfortable as the ordinary bed. We could not believe that they r in the same category n suspected that they gave this room to us because 1. they have full house on that day and 2. We request rooms on the same floor. After negotiating / complaining to the Property Manager, they eventually arranged a family room on the next day for us. FYI, there is only one family room on each floor (room no. Is 1), so if u book 2 family rooms, don't request for room on the same floor.
눇Staff are friendly. Food is good (much better than Golden Sands). Close to night market n food stall (can take buggy to Golden Sands which is next to night market). Room is clean. Charges for using facilities like Advanture Zone, food, spa are reasonable.
April 11, 2015
눉Had bad experience with staff at penang grill. We wanted to eat their food and bring to the room but they said we can just order in room dining instead which we pointed out did not have the food we wanted :( apart from this , everything elses was great!
눇We stayed at the rasa wing after reading reviews. Best stay. Love love love the private pool and the perks that came with rasa wing guests like the afternoon tea and the free drinks at the pool. Wonderful beach and views.
April 9, 2015
눉The hotel was hugely under-prepared for the high occupancy rate with our first time ever experience with waiting lists of 15 minutes and more for Breakfast. The food selection very limited and poor. The room was never cleaned well.
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