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Batu 8 Off Jalan Dungun, 23000 Dungun, Malaysia
5 April 2016
눉-everything was extremely slow, the staff is barely moving! -personnel has a very good talent "to not be bothered with any guests requests", they just do not notice you. It´s unbelievable how much you can be ignored in the 5 stars resort. I really hated when I had to ask for water for 3-4 times and wait for 30 min in the restaurant -our TV didn´t work, after we called to the reception nobody came, in 3 days we´ve checked out. -you have to book a dinner in the restaurant every day. For me that´s hard to predict when I´ll be hungry. There are no options to eat outside, so you have to eat in there and sometimes the restaurant is fully booked, so instead of eating at 7pm, you have to eat at 9pm. It was very annoying. -it is EXTREMELY expensive for the service and quality they provide -there were so many things during our 7 days stay... hard to remember them all
눇the hotel´s area, views
29 March 2016
눉I think some of the rooms needed a little upgrade, a bit worn out in the corners and bathrooms. In the Anjung room the bathtub that was outside needed cleaning from ants and bugs and it was not cleaned, while there was no bathtub inside. But these are details, overall it was amazing.
눇The place was amazing, the beach was wonderful, never crowded and the food was very excellent. As many other guests before me mentioned, the service was fantastic. The patio was stunning overlooking the palm trees and the sea. Every little request we had was immediately taken care of!
29 March 2016
눇Friendly staff with helpful & prompt support!! Hotel and the view with great choice of breakfast. Worth to be a repeater.
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