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Jalan Lapangan Terbang, Gong Badak, 21300 Kuala Terengganu, Malaysia
July 30, 2015
눉1. The food is not hotel quality at all. Frankly it wasn't nice. Either change your chef or get everyone some basic cooking skills. Expand the menu as well. Also the hotel didn't have cheese. How do you make cheese omelettes then?! :0 2. The lobby was nice except for a weird sort of musky smell. I don't know how to describe it. The corridor along the rooms has no air conditioning, the hallway is too low and narrow and feels claustrophobic.It doesn't help that the lights are on low so it looks very dingy. 3. The wifi is super slow and SUCKS! 4. Taxi to the city is RM30 because location of the hotel is too far. 5. The receptionists needs to upgrade their customer service skills. I got an unwelcoming vibe from them to be honest. 6. Beds are too hard. My mom had backache. Poor mom. :'( 7. Check out lambat sikit want to charge RM40 eventhough no new customers are waiting to check in. Other hotels I've been to gave 2 extra hours usually to check out free of charge. Help la your customers they'll come back to youuu.
눇1. Your bell boys are nice. Hafifi and some other guy I can't recall (maybe a guy's name that starts with Ez or something). Look for the bellboys on night shift on 27th July and morning shift on 28th July Always smiling. Goes out of their way to be helpful. Get tips for good customer service from them. 2. The taxi fare from airport to your hotel is cheap. So nice la. 3. Room is SPACIOUS, NICE, COZY AND COMMENDABLE. 4. Public Accommodation includes surau and staff personally performs azan for prayers time. Love that (but women's surau portion so small though) 5. Overall its still better than other hotels I've been to in Terengganu. SPACIOUS AND AFFORDABLE. With a room like theirs its definitely GOOD VALUE FOR MONEY. Would go here over Primula (which I've stayed in and the room like sardine can with double the price). I would say if you're looking for comfort and a big room to stay at an affordable price. Go here. See I repeated that twice.
July 29, 2015
눉- Poor front desk staff. - Facilities not well maintained. - Wifi not available in the room - Parking limited.
July 29, 2015
눇outdoor swimming pool
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