No.5, Jalan Sultan Hishamuddin, City Centre, 50000 Kuala Lumpur, Malaysia
#31 of 510 hotels in Kuala Lumpur
Guests' ChoiceBased on 2669 hotel reviews
8.6Cleanliness
9.1
Comfort
9.2
Location
8.7
Facilities
8.8
Staff
9.0
Value for money
8.7
Free WiFi
8.0
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End of dialog contentReviewed: March 12, 2024
Martin
AustraliaThe offer to pay in MYR or another currency upon check-in. Not informed that by choosing another currency that there was a noncompetitive 15% charge. On a long stay, this charge becomes a considerable amount
Lovely large room which was well decorated and clean Bed was large and very comfortable Large selection of food for breakfast Cafes within the hotel are lovely and great for entertaining visitors
Stayed in March 2024
Reviewed: March 12, 2024
Nien-yun
TaiwanThe location is superb, this place is classy and comfortable, the staffs are friendly and kind. Overall, this place is amazing, and I will want to stay here again and again.
Stayed in March 2024
Reviewed: March 11, 2024
Lynn
United KingdomPool not so good it's a city hotel, lots of noise trains and monorail at 6.am
Room were great breakfast super
Stayed in March 2024
Reviewed: March 10, 2024
Fazliah
SingaporeDifficult to access to the place if you would like to explore the city via public transportation, so have to depend on grab/taxi.
Very polite and helpful staff. Fantastic breakfast spread! There is a lovely ambience during breakfast. The place is within walking distance of the Islamic Museum.
Stayed in March 2024
Reviewed: March 10, 2024
Octavia
United KingdomPool area isn’t the best but we didn’t expect it to be.
Friendly staff, Colonial Cafe is excellent and the decor was lovely. The room was nice and spacious with a comfortable bed.
Stayed in March 2024
Reviewed: March 6, 2024
Kaie
EstoniaWifi was very poor in the corner room, also just an open network which is not secure if you also need to work from the hotel
Clean rooms, very comfortable bed, nice gym and pool area. Friendly and helpful staff. Buffet dinner had a lot of options for everyone (vegan, gluten free etc even for desserts). Very nice barista coffee both for dinner and breakfast (also possible to get soy milk). Peaceful neighborhood with parks nearby
Stayed in February 2024
Reviewed: March 6, 2024
Andrew
United KingdomEverything about this hotel is class. Rooms really, really nice; spacious and quiet. Spotlessly clean. Beds comfy. Large bathroom with bath and shower. Superb breakfast buffet - spoiled for choice. Friendly staff.
Stayed in February 2024
Reviewed: March 6, 2024
Nur
MalaysiaEverything is great!
The staffs was helpful! The location was great, everything was perfect for our staycation! I loves how cozy my room was. And ofcourse with perfect bathtub! 😍 The foods for breakfast are so delicious too!
Stayed in March 2024
Reviewed: March 5, 2024
Sharifah
BruneiThe rooms were spacious and has a pretty bathroom
Stayed in March 2024
Reviewed: March 4, 2024
Grant
United KingdomA little chaotic at meal times but food was delicious
Had a great stay here. The rooms are public areas are stunning. Used the gym and pool a couple of times. Had the afternoon tea and spent most our evenings in the Cigar House bar where the staff were fantastic and kept our drinks topped up
Stayed in February 2024
Reviewed: March 2, 2024
Charlotte
DenmarkUnfortunately it was too cold inside because of the aircondition. You need to wear a jacket and pants especially in The Colonial Café
The beds were very comfortable. Had the best sleep in ages. The breakfast buffet was very nice with a large selection of food. The staff was very serviceminded.
Stayed in February 2024
Reviewed: March 2, 2024
Reenanina
MalaysiaNothing
Everything. Thank you for assisting in arranging delicious birthday cake & deco to surprise my husband for his birthday prior our check in. We love the room, food and all the staff are nice, helpful & friendly.
Stayed in February 2024
Reviewed: March 1, 2024
Benzimra
Hong KongRooms on the street are noisy
The building, the staff
Stayed in March 2024
Reviewed: February 29, 2024
David
United KingdomIt is really well located apart from getting to a metro station. The nearest is the museum but you have to cross a dangerous road. You'll probably need a taxi.
We were upgraded to a Grand Suite. It was superb. The staff are fantastic and it's a really nice hotel.
Stayed in February 2024
Reviewed: February 27, 2024
Charles
United KingdomOld world charm and location is walking distance to Petaling Street and Central Market (one can walk through the train station and along the platform to the elevated walkways to get there). Also one can walk to Muzium Negara station and use the access in this station to walk to KL Sentral station.
Stayed in February 2024
Reviewed: February 25, 2024
Richard
BruneiThe room service menu couldn't deliver about half of what they advertised, which was disappointing. We arrived just after 10pm and the main dining room was closed already, so we had to order something to our rooms for a late supper.
Beautiful hotel, old colonial feel in the room that we stayed in. Really good breakfast and a wide variety of food choices at the evening buffet.
Stayed in February 2024
Reviewed: February 25, 2024
R1r
AustraliaWe loved our room but as an old style hotel without double glazing and we can hear the screeching of the LRT from 5 am to midnight. We requested a change of room following 3 sleepless nights and it was perfect. Sadly the shuttle bus leaves for KL Sentral from 8.05 am so we had to find alternative transportation. Lack of choice on the TV.
Courteous staff, big rooms and nice hot showers, fabulous breakfast and nice ambience.
Stayed in February 2024
Reviewed: February 21, 2024
Anita
United KingdomAn hours drive from airport but not hotels problem as that's the distance to the city centre
Fantastic helpful staff and fabulous room and hotel. The bed was so comfortable and the bath amazing. Walking distance to the petaling market and cheap grab taxis to anywhere in kl . The breakfast was amazing and we ate in the hotel buffet our first night, the food was delicious too much choice!
Stayed in February 2024
Reviewed: February 19, 2024
Baljit
United KingdomThe staff could improve. Especially check in
Clean checking in was simple enough. The room was spacious and clean
Stayed in February 2024
Reviewed: February 19, 2024
Charles
United KingdomFridge in room 1402 did not seem to be working.. Not at all happy with the method of payment. WHY SHOULD I HAVE A HOLDING AMOUNT SET AGAINST MY ACCOUNT AND THEN HAVE TO PAY THE FULL AMOUNT.
Stayed in February 2024
Reviewed: February 18, 2024
Michael
United KingdomHeritage
Stayed in February 2024
Reviewed: February 18, 2024
Cath
AustraliaOur coffee machine didn't work, but was replaced immediately.
The room was large and very comfortable. The pool and other public areas were lovely.
Stayed in February 2024
Reviewed: February 17, 2024
Ihsan
MalaysiaThe Hotel could offer a free parking
Everything was perfect
Stayed in February 2024
Reviewed: February 12, 2024
Mohamad
MalaysiaTheir in room dining foods are great but way to expensive compare to other 5-6 stars hotels i've been to
The hotel ambience and everywhere you walk in the hotel are smells good, not sure how they done it..thanks for the complimentary birthday cake for my wife..
Stayed in February 2024
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