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KM 16, Jalan Pantai, Teluk Kemang Si-Rusa, 71050 Port Dickson, Malaysia
15 February 2016
눉there weren't much light around the properties, unable to go out for a brisk walk after dark, the resort is not properly maintained, there were light bulbs that were out and not replaced, air conditioning were not cool, there should be at least a fan around the pool table area, it was rather hot.
눇Bed is comfortable，staff were friendly
14 February 2016
눉Poor maintenance & room cleanliness
15 February 2016
눉First of, we were made to stand in line, for one hour during check-in in the heat, my son was sleeping on my wife, so she had to carry him and wait for one hour, can you imagine holding a toddler for one hour in the heat? only three counters open, they should've been well prepared for a lot of people checking in due to the holiday season but no addditional staff was present and looked very under staffed. Then upon heading to the room, the lift wasn't working we were made to use the staff lift which took forever to come down. Upon reaching the room, we found that the aircon wasn't functioning, even though we set it at 17 degrees but the room temperature stayed at 26 degrees the whole time. Called reception and they told us to wait a little longer, we waited till 8pm still wasn't working, had to call maintenance people again, they came and told us to wait again, till 9.30 it still wasn't working and called reception again, they came again with a ladder to open up the aircon in our room, we felt very annoyed at this point, my kids were tired and we had to wait again and can't even relax in the room, finally they said the aircon is not working!! So we have to move rooms, we had to pack everything up and move two toddlers to another room at 10.30pm. In the new room the aircon was worse off, temperature at 28.5 degrees. we adjusted it to 17 degrees again and it only moved 1 degrees after one hour, by that time we were pissed off, my kids were sweating and was uncomfortable and i demanded a refund even though they wanted to upgrade us, we felt that for a 5 star hotel, this was rubbish, and for the money we paid it doesn't justify how lousy this place is, and finally they admitted that upper management have been cutting cost in this hotel and a lot of facilities cannot be maintained and plenty of good staff have left. So we left and drove back home at midnite feeling really dissapointed from our holiday.
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