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Persiaran Puteri Selatan, Puteri Harbour, Nusajaya, 79000 Johor Bahru, Malaysia
10 August 2015
눇We wanted to take the kids to Legoland and Hello kitty town and this hotel was perfect. It is right next door to hello kitty and other fees shuttle bus to Legoland which is only a 10 minutes away. Puteri Harbour is being developed and in a few years we will not be able to afford this hotel as it is currently amazing value for money. I would definitely return whether to take the kids back to Legoland or replacing break with just my partner.
9 August 2015
눉The staff were all rather young and did not manage to provide service with experience. They were pleasant but they can improve on their service.
눇The deco and interior fittings. The breakfast spread and club lounge.
9 August 2015
눉The reception staff was friendly and warm when tending to our family booking of 4 rooms but things were seriously amiss with regards to room matters. One room had a faulty kettle and fridge, and a TV remote with no batteries. We entered the second room only to find unfamiliar luggage in it (turned out it was rightly our room but the bell boy got another guest's room wrong) - we had to endure the hassle of double checking, not to mention the serious security issue for the other guest. We found welcome fruit and card addressed to a guest by another name in the third room and feared the same, only to find that housekeeping forgot to clear items for a No-Show the night before. For the fourth room, there were torn quilts, stained sofa fabric, chipped furniture and some mildew in the shower. The floor was also not very well-cleaned. The standards of housekeeping have gone down significantly since we last stayed in Nov 2014 for our 5-year wedding anniversary, with rooms looking more worn than before. While they didn't affect the overall comfort for most of our party, it was a great pity that they couldn't maintain the luxury of 4-star room standards. It was an important factor that drew us to return with our family in the first place.
눇This is our second stay and some things stay consistent - we enjoy the friendly reception, comfort of a good night's sleep on the Simmons bed (though it may be a tad soft for those with a bad back), peaceful Marina view from our room and good quality and spread for dinner and breakfast at Harbour Cafe. Lobby, lounge and recreational facilities were still in good shape.
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