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No 362 Jalan Tuanku Abdul Rahman, 50100 Kuala Lumpur, Malaysia
9 April 2016
8 April 2016
눉There is very dirty lane near the hotel. But you may not look at it.
눇The pool on the roof and good view from it. Friendly staff took into account our wishes and gave non-smoking room. Not bad breakfast.
8 April 2016
눉The service overall was poor. - Check in took approx 45 minutes with no apology for the delay. We didn't receive the normal information you would expect to receive e.g. timings for breakfast, wifi information etc. When I rang reception to find this information they refused to give out the information over the phone and asked me to go down to reception. -Range of food available at breakfast would have been good, however the food was not restocked. The staff seemed oblivious and required constant prompting to replenish things, I had to wait over five minutes and ask 3 times for someone to come to cook an omelette. The staff where however very keen to clear the tables often before you'd even finished! -Lifts painfully slow (too few for volume of guests) - When we wanted to stay an extra night (to collect our visas) the reception staff where completely useless. They asked us to come back tomorrow and didn't seem to be able to even tell us if there was a room available, in the end they asked me to come down after check-out time to sort it out, it was a palaver!! - The bathroom in our room had not been properly cleaned on arrival (urine stains all over toilet) -On one day our room was not cleaned and water/coffee not replenished which again took multiple calls to sort. The thing that lets this place down is the staff who unfortunately seem disinterested in their jobs, everything seems to be an inconvenience to them and a distraction from their beloved phones!! Whenever there was a problem never once was there an apology.
눇Good roof top pool with great views over KL including the Petronas Towers. Also has a limited gym with running machines which was good as we didn't think it had one. Modern hotel. Close to monorail (5-10 min walk) although Uber often easier and depending on destination a similar price if more than one travelling. Quite good value for money (good facilities just poor service)
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