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Vijzelstraat 4, Amsterdam City Centre, 1017 HK Amsterdam, Netherlands
14 June 2016
12 June 2016
눉Time to replace the carpeting in the rooms and public areas. Nothing else - wonderful experience and wonderful stay
눇The little extras - example, one morning it was raining - the staff provided us large nhCarlton umbrellas for use. The breakfast is delicious and amazing and the staff so friendly and attentive!
11 June 2016
눉Staff at the reception! Obviously rude, especially the lady who ckecked us in named Larissa. She seemed so unhappy with her job, frowning all the way. We had to say hi before she even acknowledged us at check in when in fact there was no other guest at the time. She sounded robotic and when I asked for wifi password and did not hear it at first, she answered obviously irritated well almost angry. We travelled all around the world and this kind of staff ruin your impression. We stayed at NH Berlin prior to our visit in Amsterdam and had a great experience and hence decided to book this hotel. Same thing happened at check out, you have to literally say hello to them before they acknowledge you. Not that we need attention! We just need to check in and out! One guy said to the other staff pointed at us, they are checking out. The service is so poor that even Mcdonalds staff are far better. On the other hand facilities and location are perfect. Flower market is literally outside the hotel. Hope the management do something about it, at the end of the day it's your business. Just you've got the wrong people for some key functioing role at Front Office. They lack of motivation.
눇The property is the middle of the city, very accessible.
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