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Reviews of Grand Museum Hotel, BW Signature Collection This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Phoenixstraat 50-A, 2611 AM Delft, Netherlands

#26 of 37 hotels in Delft

Guests' Choice

Review Score

Based on 388 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    7.9

  • Location

    9.3

  • Facilities

    7.6

  • Staff

    8.7

  • Value for money

    7.4

  • Free WiFi

    8.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 19, 2024

    7.0
    A weird stay but with some real high points
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 1 night

    I asked for a twin room for me and my son and we seem to have been given the honeymoon suite which featured a queen bed, a giant leather couch and a shower with no shower curtain or door. Great for romance perhaps but not really for our party though we were so exhausted from our flight we just fell asleep. If we had planned a longer stay or weren't completely jetlagged we would have asked to change our room.

    Short easy walk from the train station, atmospheric buildings right next to a gorgeous canal. We opted to pay for breakfast as nothing was open early on New Years and it was very tasty and the breakfast staff were quite friendly. The front desk person was very friendly but didn't have much in the way of useful information about what might or might not be open. The room had stunningly weird but interesting decor.

    Stayed in January 2024

  • Reviewed: March 17, 2024

    8.0
    Very good hotel in excellent location, I will rcertainly choose it again, when in Delft.
    • Business trip
    • Solo traveler
    • Standard Single Room
    • Stayed 4 nights

    Not working desk lamp in my room

    The general atmosphere of the hotel (Delft-as-it-was before) and of staff being forthcoming ad friendly

    Stayed in March 2024

  • Reviewed: February 12, 2024

    9.0
    Almost perfect.
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night

    Handicap parking only for 3 hours. I had to be able to change the blue card every 3 hours. From 8.00 to 21.00

    Nice, clean and comfortable. Close to city center.

    Stayed in February 2024

  • Reviewed: January 29, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 9 nights
    • Submitted from a mobile device

    Room service

    Breakfast is too expensive, especially for large family

    Stayed in January 2024

  • Reviewed: December 8, 2023

    9.0
    The hotel provided everything we needed and helped make it a special week away
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    A mirror in the bedroom would’ve been useful

    Warm, comfortable, quiet, aesthetically pleasing, great location

    Stayed in December 2023

  • Reviewed: November 18, 2023

    8.0
    Great hotel, great location great city.
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    The art work on the wall of our room. It seemed too modern for the styleof room - but of course this is subjective!

    Beautiful building, helpful staff.

    Stayed in October 2023

  • Reviewed: November 17, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 8 nights

    The location is fantastic, and the staff is very helpful.

    Stayed in November 2023

  • Reviewed: November 16, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • King Studio with Walk-In Shower - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    - noisy location sometimes - expensive breakfast (but quiet good)

    - clean - view - okay price

    Stayed in November 2023

  • Reviewed: November 7, 2023

    7.0
    We enjoyed our stay on the whole.
    • Business trip
    • Couple
    • King Studio with Walk-In Shower - Non-Smoking
    • Stayed 6 nights

    The decor was a bit of a blend of many styles- wallpaper not really going together with the carpet and so on.

    Breakfast was very good. Extremely convenient walking distance from everything

    Stayed in November 2023

  • Reviewed: October 31, 2023

    9.0
    Great hotel staffed by lovely people, in walking distance to all amenities including the rail station
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Only a minor issue, but would have been helpful to have a vending machine in the main building as well as the annex

    It’s location close to the old town, windmill and station. Our room was warm and beds very comfortable. Staff very friendly and helpful both in the main hotel and the breakfast annex. Great choice of food for breakfast. We arrived very early but the staff were happy to securely store our luggage whilst we explored the old town.

    Stayed in October 2023

  • Reviewed: October 28, 2023

    8.0
    Good location
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    They didn’t inform me sufficiently about parking options. So I paid a nearby garage, whereas apparently the hotel has reserved spaces in another parking nearby.

    Location

    Stayed in October 2023

  • Reviewed: October 26, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Suite
    • Stayed 2 nights

    It felt run down, and not because it is an old building which I allowed for. There were damp patches and flaking paint on deteriorating window frames. Very old fashioned furniture - it felt the staff were doing there best in an aging and unloved building. Lots of stairs - lacking handrails for some of the shorter sets of stairs which could be a bit of a safety issue. I specifically booked a suite with a second room and bed for my adult son with whom I was travelling. I had an extensive conversation with the hotel about this so was really disappointed to find the second bed not made up and the main room made up as a twin which was not what I had booked. The receptionist made the second bed up herself which was a really good response to the problem but the communication that I had had with the hotel should not have made this necessary. Some of the powerpoints were not working and we had to move the mini fridge into my bedroom to find a working socket.

    Very big room, hotel well located in a fine old building. Staff helpful and main bed comfortable. Good location

    Stayed in September 2023

  • Reviewed: October 20, 2023

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Standard Single Room
    • Stayed 3 nights

    room was OK. Also the location was OK, very close to the center of city

    Stayed in October 2023

  • Reviewed: October 18, 2023

    9.0
    A lovely stay in beautiful Delft.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The breakfasts were delicious , thank you Julia for showing us such care and consideration.

    Stayed in October 2023

  • Reviewed: October 11, 2023

    8.0
    We will stay there again.
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    All good🌷

    Comfortable, clean room. Lovely staff. Good location. Good breakfast.

    Stayed in October 2023

  • Reviewed: October 9, 2023

    7.0
    I don't go here again because of not nice beds, very hard and small.
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    The bed was not very nice and the church bell is very lood every half hour

    The breakfast was very good and the hotel is beautiful.

    Stayed in October 2023

  • Reviewed: October 1, 2023

    8.0
    An enjoyable stay. We would recommend it to our friends.
    • Leisure trip
    • Couple
    • Suite
    • Stayed 5 nights

    Some cushions, a few mirrors and more storage space. Only breakfast was available, no lunch or evening meals at the hotel.

    Central location for historic Delft. Convenient for the train station and tram stops. Breakfasts were superb and in a lovely setting.

    Stayed in September 2023

  • Reviewed: September 22, 2023

    7.0
    Absolutely fit for purpose but I might avoid in high season because of noise.
    • Leisure trip
    • Group
    • Standard Single Room
    • Stayed 2 nights

    Location rather noisy - fine if you are a heavy sleeper. Quite a lot of street noise from the vegetable shop area through the night. Hotel very near the old church which has bells ringing on the quarter. Didn’t bother me but……!

    Very central and lovely staff. Very clean. Facilities exactly what you would expect for the money. Perfect for a short break.

    Stayed in September 2023

  • Reviewed: September 21, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Small niggles: we had to ask for shower gel, and face cloths/flannels were advertised but unavailable, but nothing to spoil our stay.

    Great location, with historic Delft on the doorstep, and convenient for the station. All the staff were friendly and helpful. Comfortable, spacious room.

    Stayed in September 2023

  • Reviewed: September 10, 2023

    9.0
    Great location and pretty quiet too. Would stay again.
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 6 nights
    • Submitted from a mobile device

    Great location near the center and a quick walk from the train station. Excellent value for the money and the room was just right.

    Stayed in August 2023

  • Reviewed: September 9, 2023

    9.0
    Great location. Nice hotel
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Great location near the train station and the old town.A noice choice of breakfast was included. The staff were friendly and helpful.

    Stayed in September 2023

  • Reviewed: September 7, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Eccentric decor.

    The hotel is well sited in the old town. Breakfast was plentiful and a wide variety to suit all tastes, including an intriguing contraption for squeezing your own orange juice. Staff were warm and attentive.

    Stayed in September 2023

  • Reviewed: September 6, 2023

    9.0
    We enjoyed our stay and will come back there.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The room was a little weird, 4 steps down and I hint a beam. (My mistake, I should have paid more attention when entering the room)

    Staff, location, breakfast was excellent.

    Stayed in September 2023

  • Reviewed: August 30, 2023

    9.0
    Can’t wait to return to this delightful hotel in beautiful Delft.
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Squeaky floorboards in room above.

    The hotel decor, especially in reception, is lovely and very unusual. Extremely pleasant staff, especially Shadine who was very helpful when I was booking. Comfortable beds, large clean room, and everything was supplied in the room required for our stay.

    Stayed in August 2023

Showing 1 - 25

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