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Bornsestraat 400, 7556 BN Hengelo, Netherlands
December 5, 2015
눉Booked room at 100 euro and front desk tried charging 200 at check-in, telling me this is a standard practice. Valk Amersfoort did not do this the day before so it seemed like they were trying to double charge me in Hengelo. Worked out in the end but just seemed suspicious.
눇Nice room and good breakfast.
November 24, 2015
눉1. Location is horrible: 45 minute walk from train station with no mass transit. Don't come if you're not by car 2. Staff was horribly rude and tried to rip me off. When I checked in they tried charging me 20 EUR more than agreed on at Booking.com for the room. When I straightened that out they wanted to charge me an extra 130 EUR on my card just in case I charged anything to the room. (It may be standard to authorize 20% or so or leave an imprint but NEVER to pay 1.5x the price of the room!) They also argued with me when I said I wouldn't take breakfast (15EUR!) They were very insistent I should take breakfast at the hotel and pay the money. This is odd as this should be my choice! (Save your money my friends took breakfast and said it's horrible) On day of checkout, I went down to say goodbye to some friends, and got back to my room 5 minutes after check out time to grab my stuff and go. They gave me a hard time about getting back in my room.
눇Room was very big, very nice, and very comfortable. I could almost forgive them for the terrible location if not for the horrible staff.
November 24, 2015
눉It makes no sense to keep ironing boards with the cleaning staff but the irons themselves behind the reception desk.
눇Though Van der Valk Hotels are glorified roadside hotels, the quality of amenities and services in this one is excellent. the building is relatively new and very well maintained, staff is polite and helpful. Rooms are large and comfortable (though a little bit of a walk to get to some of them), and the breakfast buffet is amazing and ample.
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