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Damrak 1 - 5, Amsterdam City Center, 1012 LG Amsterdam, Netherlands
August 14, 2016
눉I had a problem after I did my reservation and I called back the hotel reservation department directly. They couldn't help me with my problem due to hotel policy which I totally understand, but making fun of me and being rude on the phone is not acceptable at all. My reservation was non-refundable so couldn't do anything about it, though I would never stay at such place after being treated on the phone like that. I called the hotel 3 months before my arrival and I still remember the guy name due to his rude and disrespectful answers. PATRICK
눇The staff at the reception were super friendly and nice. Check in and check out process were smooth and easy. Used the gym at the hotel it was great and convenient. The room is great though I didn't stay that much in the hotel, a lot of things to explore in Amsterdam it's a wonderful city.
August 13, 2016
눉neighbors is quite noisy till midnight
눇Great location and close to central station
August 14, 2016
눉Concierge was non existent, seemed to only be a travel guide, not interested in lifting heavy bags up the steps in the entrance lobby No one showed us to the room No signs indicating where the lifts were on the hotels accommodation floors Hotel accommodation corridors dark and in urgent need of refurbishment
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