Reviews of Chateau On The Park - Christchurch, A Doubletree By Hilton This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
189 Deans Avenue, Riccarton, Christ, Riccarton, 8011 Christchurch, New Zealand
#78 of 150 hotels in Christchurch
Guests' ChoiceReview Score
Based on 1129 hotel reviews
8.4Score breakdown
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Cleanliness
9.0
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Comfort
9.0
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Location
9.0
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Facilities
8.6
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Staff
8.8
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Value for money
8.2
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Free WiFi
7.8
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Reviewed: April 17, 2024
Gudrun
Australia21 Reviews2 helpful votes8.0“A hidden treasure by the park”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Lack of chairs in the room
We liked the architecture of the hotel, which includes nice garden courtyards and its location opp Hagley Park.
Stayed in April 2024
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Reviewed: April 16, 2024
Catherine
United Kingdom3 Reviews1 helpful vote9.0“Lovely stay.”- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
The utilitarian breakfast restaurant that was not particularly welcoming. Confusion about where to get tea and when it arrived it was not very hot and disappointing.
Location Lovely room
Stayed in March 2024
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Reviewed: April 13, 2024
Lalit
New Zealand1 review8.0“Very good”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Noisy heat pump only had high and fan speed,heat control not very effective.
Staff very good
Stayed in April 2024
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Reviewed: April 12, 2024
Tegan
Australia16 Reviews1 helpful vote8.0“A little disappointed, very dated hotel”- • Leisure trip
- • Family with young children
- • One-Bedroom King Suite
- • Stayed 1 night
- • Submitted from a mobile device
Nothing on the TV, they really need to upgrade to something. Room service was OK, nothing special. We didn’t get the warm cookie on arrival like most people did.
Bath was nice, great shower pressure. Beds ok.
Stayed in April 2024
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Reviewed: April 9, 2024
Leanne
New Zealand13 Reviews7.0Good- • Business trip
- • Family with young children
- • Deluxe King Room
- • Stayed 1 night
- • Submitted from a mobile device
Pillows were lumpy
Great location, helpful staff, nice breakfast
Stayed in April 2024
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Reviewed: April 8, 2024
Sarah
United Kingdom13 Reviews1 helpful vote8.0“We only had one night in Christchurch so this hotel was a little way out for exploring city by foot.”- • Leisure trip
- • Couple
- • Twin Room with Balcony
- • Stayed 1 night
At breakfast we were asked to pay more for hot chocolate!
Comfortable beds and well equipped room but was a corporate hotel with large functions taking place. The 'special of the day' evening meal was very tatsty and good value.
Stayed in March 2024
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Reviewed: April 8, 2024
Patricia
United Kingdom4 Reviews8.0“Hotels around the area gett quickly booked up so if you want an updated version more central the answer us to book early”- • Leisure trip
- • Couple
- • Deluxe King Room with Balcony
- • Stayed 1 night
- • Submitted from a mobile device
Very aged and in need of a renovation
Decent location
Stayed in February 2024
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Reviewed: April 8, 2024
Alchin
New Zealand4 Reviews1 helpful vote8.0“Very pleasant”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
- • Submitted from a mobile device
No real dislikes because we keep going back. Next trip in another few weeks
We have stayed a few times recently and it has become our go to place in chc. We love the vibe and the relaxed calm surroundings. Being set in the beautiful gardens is a bonus and the building/architecture are superb.
Stayed in April 2024
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Reviewed: April 6, 2024
Lianne
New Zealand4 Reviews8.0“Great break away”- • Leisure trip
- • Couple
- • Deluxe King Room with Balcony
- • Stayed 2 nights
- • Submitted from a mobile device
No menus in the room was via an app on phone
Great location
Stayed in March 2024
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Reviewed: April 4, 2024
Kenneth
Malaysia7 Reviews7.0“it was too short a stay to comment fairly.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
check in experience could have been better. I arrived at 149pm and was told all rooms were being cleaned and that I could only check in at 3pm and was told to wait, despite me asking clearly if one of my two booked rooms was available. My spouse immediately filled up a hilton honors application card, and lo and behold, my 2 rooms were instantly available! I would have been very satisfied to be told initially that it was the policy of the hotel that check in time was 3pm, but not to be told an untruth that no clean rooms were available. it would have been very nice if the counter staff had just said that he would try to get me a room, an hour before official check in time, irrespective of me signing up as a hilton honors member. Thats what customer service is all about, IMHO.
great location. clean rooms and sheets.
Stayed in March 2024
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Reviewed: March 31, 2024
Gayle
Australia14 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Gardens felt like you’re in an oasis - incredibly peaceful
Stayed in March 2024
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Reviewed: March 29, 2024
Ingo
Germany4 Reviews8.0Very Good- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
Check-in was later than expected
Good location and nice hotel.
Stayed in January 2024
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Reviewed: March 25, 2024
Raewyn
New Zealand13 Reviews9.0“A great place to meet friends with all facilities on site”- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Close to the city . Well presented
Stayed in March 2024
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Reviewed: March 24, 2024
Brian
New Zealand1 review7.0Good- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
The bathroom was a little dated
The gardens and the swimming pool
Stayed in March 2024
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Reviewed: March 22, 2024
John
United Kingdom33 Reviews2 helpful votes9.0“Clean, tidy hotel - as you’d expect of doubletree”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Check in was booked from 16:00. Because of late departures of earlier guests (arranged through hotel) we couldn’t get a room until after 16:30 and after complaining to receptionist (who handled things very well in the circumstances)
Location was a bit far out of central Christchurch for us, our error for booking something that wasn’t more centrally located. That said, nice hotel, helpful staff, and it was handy for the airport
Stayed in March 2024
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Reviewed: March 18, 2024
David
United Kingdom6 Reviews1 helpful vote9.0“Staff were extremely helpful.”- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 1 night
We asked for two rooms close together. We were in two separate wings.
Service particularly from the lady in the restaurant was exceptional. She went out of her way to make us feel valued. We arrived after travelling non stop for 37 hours, she sat us at a table and brought out chilled drinks and recommended lovely food from the menu. She even went to see if one of our two rooms would be ready early so that we could just change clothes and put our bags away. She was brilliant!!
Stayed in March 2024
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Reviewed: March 17, 2024
Donna
Australia3 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Deluxe King Room with Balcony
- • Stayed 2 nights
I don’t think there was anything about my stay that had to be changed to make it a better experience.
The staff were all very friendly and helpful. The meals were all amazing, breakfast snacks and dinner. And the whole property was very clean and well cared for. I loved the gardens.
Stayed in March 2024
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Reviewed: March 15, 2024
Irene
Netherlands39 Reviews5 helpful votes9.0“Perfect stay in Christchurch”- • Leisure trip
- • Family with young children
- • Twin Room - Mobility Access
- • Stayed 1 night
- • Submitted from a mobile device
Bathroom wasnt completely smelling fresh when we arrived, but that was fixed quickly.
Amazing garden, comfortable beds, easy parking, tasty breakfast, nice swimming pool, good furnurished rooms
Stayed in March 2024
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Reviewed: March 12, 2024
Irfan
United States of America11 Reviews9.0“Poor value for money if you eat and drink in house”- • Leisure trip
- • Family with young children
- • Deluxe Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
Limited food option and expensive breakfast
Beautiful gardens
Stayed in March 2024
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Reviewed: March 6, 2024
Smidon
New Zealand2 Reviews7.0“Spacious room and nice staff, but only instant coffee in the room, and chromecast didn't work.”- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 2 nights
I had a view of the stairwell, there was only instant coffee in the room, and the chromecast didn't work properly (or the wifi was unstable).
The bed was comfortable, it was quiet and the room was spacious and clean (except for those corners behind the bathroom door). Nice cookie on check-in. Windows that opened.
Stayed in March 2024
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Reviewed: March 5, 2024
Sarah
United Kingdom13 Reviews1 helpful vote8.0“Comfortable rooms in a big hotel.”- • Leisure trip
- • Couple
- • Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Location was nice on the park but it was a long walk into city. Rather corporate feel so not a very personal service.
The room was large with comfortable beds. Lovely fluffy white dressing gowns! Breakfast had a wide choice.
Stayed in March 2024
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Reviewed: March 4, 2024
Sarah
United Kingdom14 Reviews7.0“Comfortable hotel in a perfect location”- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Dining and bar areas feel very functional and rather dated
A comfortable and relaxed hotel I. A perfect location next to Hagley Park and walkable to Central Christchurch.
Stayed in March 2024
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Reviewed: March 2, 2024
Shamila
Australia1 review9.0“Very comfortable stay.”- • Leisure trip
- • Family with young children
- • Deluxe Twin Room
- • Stayed 5 nights
- • Submitted from a mobile device
The breakfast was quite bland.
I loved all the dinners and lunches I had there. The welcome cookie was so appreciated and delicious.
Stayed in February 2024
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Reviewed: March 2, 2024
Spadanuda
Australia1 review9.0Wonderful- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted from a mobile device
We found that not having a porter was inconvenient. Had to take our own bags up and for a hotel of that size it should of been a must
Stayed in March 2024
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