305 Fenton Street, Glenholme, 3010 Rotorua, New Zealand
#61 of 80 hotels in Rotorua
Guests' ChoiceBased on 66 hotel reviews
7.6Cleanliness
8.4
Comfort
8.6
Location
8.6
Facilities
7.7
Staff
8.7
Value for money
8.4
Free WiFi
5.0
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content
Showing 1 - 25
Reviewed: April 19, 2024
Mavis
New ZealandI don't like the smell in the room.
Convenient transportation
Stayed in April 2024
Reviewed: April 19, 2024
Heke-gemmell
New ZealandWill book again, happy with our stay
Stayed in April 2024
Reviewed: April 14, 2024
Kulesh
New ZealandParking was a bit tight, having got the corner spot.
Large bathroom. All good.
Stayed in April 2024
Reviewed: April 9, 2024
Varghese
New Zealand--
--
Stayed in April 2024
Reviewed: April 8, 2024
Carmichael
New ZealandIt appeared that our belongings had been looked at i.e. my make up, as when we returned post the cleaning of the room, these items were not where we left them. Didn't notice that anything was missing though.
Enjoyed our stay - the receptionist (owners?) were friendly & helpful. The TV had access to Netflix & other movie apps - which was great!
Stayed in April 2024
Reviewed: April 4, 2024
Taurima
New ZealandThe staff accomidated us with a early check in which we appreciated a lot. Tub jets didn't work but was still very lovely to be able to have a late night soak as they didn't have a cut off time and we appreciated that as a family. Beautifully clean room beautiful beds and couches we will stay here again
Stayed in April 2024
Reviewed: April 2, 2024
Inoke
New ZealandWhen we booked in the kitchen light was out and hot water was turned off at about 11pm on Sat 30/3 and in the ,morning Sun 31/3 at about 8am the hot water was still off; I had to call the number on our booking for the hot water to be turned on as we need to take a shower and be ready for our meeting at Rotorua at 10:00am; A staff member came in to our room at about 8:10am to check and went away came back in about 5 mins and turned the hot water again and it was working. We have been to many hotels, motels and apartments all over NZ and overseas as well; and this is the first incident of hot water being turned off.
Room was great and bed was comfortable.
Stayed in March 2024
Reviewed: March 25, 2024
Helen
New ZealandNothing
Nice and quiet. Great bed and lovely spa. Thankyou
Stayed in March 2024
Reviewed: March 23, 2024
Lisa
AustraliaGreat central location
Stayed in March 2024
Reviewed: March 22, 2024
Charles
United KingdomAdequate accommodation at short notice. Bed comfortable. Fairly noisy location.
Stayed in March 2024
Reviewed: March 21, 2024
Jeremy
United KingdomA little far out from town but this was not a big issue.
Nice large comfortable rooms.
Stayed in March 2024
Reviewed: March 20, 2024
Jennifer
United KingdomThere was a noise, which seemed to be like someone bouncing a tennis ball against the wall. It might have been the plumbing but I got woken at 02.30. In fairness, I was out all day the next day so didn’t see the staff to tell them.
The bed was absolutely spotless and one of the most comfortable that I have ever slept in. The pillows were excellent quality too.
Stayed in March 2024
Reviewed: March 19, 2024
Lawrencenz
New ZealandSpa pool was not working properly. Jets not operating so was a bath basically. Spa area was not fully enclosed with some of the roof open and the spa area needs a tidy up to bring up to a good standard. Had problem with the booking as apparently booking.com was not working properly when we booked and they had no record of it. Booking.com you need to sort yourself out as you could of had an unhappy customer. It was sorted, just, as we got the last room. Parking is a little tight. The outside night lighting was shining into our room as the curtains were too small for the window/door and kept us awake. Need bigger curtains and maybe less night lighting. We would come back to retry, maybe upstairs. Comments are made to offer constructive ideas.
Clean with comfortable bed. Linen clean and good bed. Warm room with large bathroom. Parking outside the door. Had good vibe and seemed ok. Would come back. Good tv choices. Thanks for sorting out the missed booking.
Stayed in March 2024
Reviewed: March 17, 2024
Ievgeniia
UkraineBath didn't work as jacuzzi only as bath tube
Clean property, good location, outdoor space
Stayed in March 2024
Reviewed: March 15, 2024
Adele
New ZealandDidn't like the cupboard at ground level for getting out crockey, long way to bend. The bed was hard
Stayed in March 2024
Reviewed: March 13, 2024
Keryn
New ZealandJust needed an xtra pillow each and maybe a spare blanket.
Lovely spacious,freshly painted room.Very clean.
Stayed in March 2024
Reviewed: March 13, 2024
Fran
AustraliaCentral location. Easy access to shops restaurants and the Ferry.
Stayed in March 2024
Reviewed: March 11, 2024
Samantha
New ZealandSome of the other people staying were a bit loud, thankfully they didn’t go all night.
Easy location. Close to everything but not too close. Good parking. Bed was really comfortable
Stayed in March 2024
Reviewed: March 10, 2024
Michael
New ZealandClean, and comfortable, With good size rooms. Excellent value for money. Friendly staff . A nice pleasant stay.
Stayed in March 2024
Reviewed: March 9, 2024
Roland
New ZealandNeeds book, full cutlery set, dish cloth and teatowel. TV instructions and comfy chair
Comfortable bed and good shower
Stayed in March 2024
Reviewed: March 6, 2024
Choi
Hong KongThe water boiler very dirty.
location close to town centre; clean.
Stayed in March 2024
Reviewed: March 4, 2024
Kirsti
AustraliaPosition. Large room with all the facilities I needed. Quiet room.
Stayed in March 2024
Reviewed: April 18, 2024
Tania
New ZealandTv wasn’t working first evening, but was going by the next day
Clean and tidy. Great location and good pricing for a family of 3.
Stayed in April 2024
Reviewed: April 10, 2024
Renee
New ZealandThe laundry room wasn't accessible enough for us as we had to go into town to do washing after staying for 4 days
The motel was clean and very tidy I loved that we were central to the locations that we were visiting
Stayed in March 2024
Showing 1 - 25
Kaatsheuvel, Netherlands
Puebla de Sanabria, Spain
Neung-sur-Beuvron, France
Milan, Italy
Filettole, Italy
Oleiros, Spain
Basel, Switzerland
Lassi, Greece
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content