2902 State Highway 6, Glacier Highway, 7856 Franz Josef, New Zealand
#31 of 32 hotels in Franz Josef
Guests' ChoiceBased on 474 hotel reviews
7.8Cleanliness
8.3
Comfort
8.3
Location
8.3
Facilities
8.0
Staff
8.7
Value for money
7.9
Free WiFi
6.8
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 16, 2024
Jacobus
South AfricaRooms were small and basic
Stayed in March 2024
Reviewed: April 12, 2024
Andrew
AustraliaThere really wasnt anything we did not like.
Staff very good helpful. Room nice and clean. Location was good for us. Would come back if we visit NZ again. We also had fantastic weather.
Stayed in March 2024
Reviewed: April 9, 2024
Jimi
New Zealandthe toaster was a bit poked, could use a bit of an update on appliances and some more cooking utensils would be handy.
staff were friendly, cleanliness was good, room was comfortable. good bbq area.
Stayed in April 2024
Reviewed: April 8, 2024
Rosemary
South AfricaNothing.
Everything.
Stayed in March 2024
Reviewed: April 7, 2024
Pang
MalaysiaNA
Cooking facilities , view of glazier outside the room
Stayed in March 2024
Reviewed: April 3, 2024
Susan
New ZealandThat I had to book a room larger than we needed because we wanted a private bath.
The staff was very helpful. One in the party was not feeling well and the lady at check-in was able to direct us to a clinic nearby.
Stayed in March 2024
Reviewed: April 3, 2024
Susantha
AustraliaDated bathrooms with less water pressure.
Good locaton. Two bathrooms in the unit. Clean spacious rooms.
Stayed in March 2024
Reviewed: April 1, 2024
Julia
AustraliaBeing told we hadn't paid when we had!
We loved the atmosphere and organisation of the camp grounds.
Stayed in April 2024
Reviewed: April 1, 2024
Stuart
AustraliaVery quiet and clean
Stayed in March 2024
Reviewed: April 1, 2024
Shell
New ZealandNice & quiet. Great location with everything you need. We were lucky enough to be there on Easter Sunday……our Miss 12 loved being part of the Easter egg hunt
Stayed in March 2024
Reviewed: March 29, 2024
Ahmed
United States of AmericaNothing that affected our stay. Except Perhaps they should have provided soap dispensers in the Laundry room rather have it available with the reception which closes early. We had to run a load without using any soap. :)
By the look of it I feel it was a mobile home. However once we entered. we found it was the perfect sized and well equipped room with all the basic necessities. Although it was a economy range Hotel, to find such comfortable and a functional place, high in the mountains was truly remarkable. They had a laundry on site and a common well equipped kitchen. Located quite close to town area. This made it very convenient for having dinner and breakfast. One of them had live music too. Very Close to Glaciers. I strongly suggest one should go for Room with its own toilet, as there are other with shared bathroom.
Stayed in March 2024
Reviewed: March 27, 2024
Bremner
AustraliaNothing KO
Nice, well maintained..
Stayed in February 2024
Reviewed: March 26, 2024
Mohd
SingaporeNA
NA
Stayed in February 2024
Reviewed: March 26, 2024
Andrew
United KingdomA bit out of town.
Kitchen was well equipped and cabin comfortable, even including a bottle of water for the kettle.
Stayed in March 2024
Reviewed: March 21, 2024
Judy
New ZealandComfortable and clean
Stayed in March 2024
Reviewed: March 20, 2024
Matt
New ZealandMaybe the spa could have been heated more - could not adjust to a higher temp.
Great spot - nice house. Clean and tidy had everything we needed. Great bush walk to town centre.
Stayed in March 2024
Reviewed: March 17, 2024
Brent
New ZealandHad many accommodation options and facilities
Stayed in March 2024
Reviewed: March 15, 2024
Maria
AustraliaBed was soft and you sank into middle. More seats needed in room and bathroom was basic.
Kitchen facilities were very good. Great Outside area with views.
Stayed in March 2024
Reviewed: March 13, 2024
David
AustraliaNot in the heart of Franz Josef. Bed was a little soft for me.
Neat and and tidy room. Good shared facilities to cook. Friendly staff.
Stayed in March 2024
Reviewed: March 11, 2024
Ginger
United States of AmericaSpa pool was a waste of time and you have to pay for it. Several issues but they refunded our money so it was all good. Hopefully they are a little more up front with the next people that rent it. Wifi didn't work and when it did it was metered. Which seems pretty unusual in this day and age. That is always a nightmare when you are travelling
Very nice unit for our family. Heaters were not working but they brought us space heaters so that was just fine.
Stayed in March 2024
Reviewed: March 8, 2024
Raelyn
New ZealandNo sun in our unit...we thought it wonderful
Location was oerfect
Stayed in March 2024
Reviewed: March 6, 2024
Mark
United KingdomNothing
Spacious and clean room, well-equipped communal kitchen, location suited us as it was a little way away from the very busy Franz Josef centre
Stayed in February 2024
Reviewed: March 3, 2024
Margaret
AustraliaHandy and clean
Stayed in March 2024
Reviewed: March 1, 2024
Kfir
IsraelThe room is a bit small, and our older son slept in a double-decker bed. The kitchen is shared with the other 4 rooms. There isn't a place to put the soap in the shower.
Close to the town with restaurants, there is a laundry room, and parking for our car. Our bed was comfortable. The wifi was good.
Stayed in February 2024
Turnwold, USA
Venice, USA
Kota Bharu, Malaysia
Tokyo, Japan
Vigo di Fassa, Italy
Vlachata, Greece
Berlin, Germany
Rome, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content