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Kawarau Village, 79 Peninsula Road, Kelvin Heights, 9300 Queenstown, New Zealand
18 May 2015
눉We had arrived with another couple and told our room was not ready as there were two conferences. We tried to book dinner but the restaurant was also booked out due to the conferences . Once waiting in the lobby for over an hour and half we we had to organise our luggage across two streets and the signs to getting to your room were minimal. It was raining outside so we needed up getting wet . Because the restaurant was booked we had to organise transport to the city . We had entered our room and it was freezing . We tried to work the gass fire place ( one of the friends is an electrical engineer ) and he had to spend 20mins to get the gass working . Then at night we had turned off the gass - but it was leaking though so we had to open the windows and turn the heaters on . When we went to have a spa the Sauna and Steam room was not working so we had a spa in a pretty room but the views looked out into the concrete walls of the apartments next door. At breakfast we had to wait standing in a que for 24 minutes to be seated . They then offered us seats at the back of the room with no view and no apologies that we had two conferences going at the same time. I had worked three jobs to have a relaxing holiday and it was an amazing holiday until we went to the Hilton . It had me in. Tears for the whole day as our room stayed cold , gass was leaking and we were hungry and tired from not being able to use the facilities. The staff were not at all sympathetic nor did they care .
눇The views are stunning.
12 May 2015
눉Two lights in our room were out
눇Amazing place amazing staff amazing people amazing view
13 May 2015
눉No free wifi in rooms, only lobby....come on Hilton you get free wifi in rooms at cheap hotels in Cambodia for goodness sake. Called room service as there were mining glasses or plate and knife for cheese. They never arrived but we're apologetic next day.
눇A little out of town but easy to get to and beautiful location. Rooms were very well appointed and comfortable. Would stay again.
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