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9 Puketona Road, Waitangi, 0204 Paihia, New Zealand
18 January 2016
눉Big hard pillows were difficult to sleep on. Shower temp wavered from hot to cold.
눇Pool was beautiful. Staff very friendly and helpful. They upgraded us at no cost. Nice clean apartment right next to the supermarket.
17 January 2016
눉1.No soap in dispensers. 2.TV in the bedroom, 2 channels didn't work. 3.Pull out bed provided in the lounge was so uncomfortable, our son could not sleep on it. 4.Staff was rude to my husband and son, they were told off for doing bombs in the pool, there was no sign indicating this rule and all other guests, including kids had been bombing for 3 days. I gave the feedback to a staff member to put a sign up if this was a requirement, as we would have been more than accommodating to follow due process. 5. A staff member was rude to my son, accusing him of having a friend staying with us, which was not the case, come and talk to us if there are concerns as I am more than happy to communicate the truth. 6. My daughter was told off for swimming after 10 pm, once again no signs to communicate this to the guests. 7. Unprofessional communication regarding resort protocol. Be polite, open and honest, come and talk to your guests in a polite manner and make the protocol clear, with signs when required. 8. View is the supermarket carpark
눇Great pool and outdoor area Great that they provide a 2 bedroom apartment Great family outdoor environment
14 January 2016
눇great room, nice location and very good service, absolutely a great stay
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