Reviews of Swiss-Belsuites Pounamu Queenstown This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
110 Frankton Road, 9300 Queenstown, New Zealand
#68 of 81 hotels in Queenstown
Guests' ChoiceReview Score
Based on 1430 hotel reviews
7.4Score breakdown
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Cleanliness
8.0
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Comfort
8.0
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Location
8.2
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Facilities
7.6
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Staff
8.3
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Value for money
7.1
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Free WiFi
8.6
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Reviewed: April 18, 2024
Angus
Australia6 Reviews8.0“Nice, clean, central location - value for money”- • Leisure trip
- • Family with young children
- • Deluxe Room
- • Stayed 4 nights
- • Submitted from a mobile device
No cooking facilities.
Clean, close walk to Queenstown.
Stayed in March 2024
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Reviewed: April 9, 2024
Ishan
New Zealand1 review6.0Pleasant- • Leisure trip
- • Couple
- • Lake View One Bedroom Suite
- • Stayed 2 nights
- • Submitted from a mobile device
Breakfast is a joke
Stayed in April 2024
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Reviewed: April 7, 2024
Vash
Australia28 Reviews6.0“Overpriced”- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 2 nights
Room was too small. Beds were very uncomfortable and bad for the back! Good beds were requested on the booking. Did not meet this request.
Stayed in April 2024
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Reviewed: April 4, 2024
Susan
New Zealand11 Reviews8.0“Lovely place for a relaxing break”- • Leisure trip
- • Couple
- • Lake View Swiss Super-Suite One Bedroom
- • Stayed 2 nights
- • Submitted from a mobile device
Clean and lovely view
Stayed in April 2024
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Reviewed: March 30, 2024
Henry
Australia1 review8.0“Staff were super friendly, though not terribly impressed about the room itself and access. Much better options around fo”- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 2 nights
- • Submitted from a mobile device
Access only by stairs and/or very steep ramp. Room was very small. Of all of the places stayed in NZ through the week, it was the most expensive and the smallest space. Couldn’t even open our bags properly cause of limited floor area.
Comfy bed
Stayed in March 2024
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Reviewed: March 26, 2024
Andrew
United Kingdom22 Reviews2 helpful votes7.0“Thought it was expensive but accept it’s probably due to location. Breakfast is poor as it’s bread, yogurt, jams and jui”- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 2 nights
- • Submitted from a mobile device
Modern, quiet, comfortable and clean.
Stayed in March 2024
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Reviewed: March 25, 2024
Courtney
New Zealand11 Reviews1 helpful vote6.0“Good Location, expensive for the experience”- • Leisure trip
- • Family with young children
- • Lake View One Bedroom Suite
- • Stayed 2 nights
- • Submitted from a mobile device
Chromecast played up continually, booked lake view room thinking we would have a lake view but you can't really see it from the bottom floor. Large apartment with loads of space however the bed and pillows weren't too comfortable. Some information explaining how to use the heating in various rooms may have been helpful. I think for the price we paid we just expected alot more but.. it's queenstown I guess.
The staff member on arrival was lovely, she was so welcoming and helpful. Further reception staff were not as warm.
Stayed in March 2024
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Reviewed: March 23, 2024
Fiona
Australia4 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Lake View Swiss Super-Suite One Bedroom
- • Stayed 2 nights
- • Submitted from a mobile device
The bed felt like sleeping on a concrete slab. Very hard and uncomfortable. Also there was a street light shining right into the bedroom at night. You could close the bedroom shutters but on a warm night you wouldn't get the air con from the main room. Would be better to have black out curtains on the main lounge windows.
The location was excellent! 15min stroll into town, which means you could leave the car in the undercover carpark at the Hotel. View fom Balcony was amazing.
Stayed in March 2024
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Reviewed: March 20, 2024
Janice
United Kingdom27 Reviews1 helpful vote8.0“Lovely accommodation and place to stay”- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 2 nights
- • Submitted from a mobile device
Noisy work carried out on the roof throughout our first day. We were not warned about it. Debris fell on our balcony throughout the work so could not be used! Otherwise excellent.
Loved the view from the apartment. Helpful staff and very friendly. Clean and very good standard.
Stayed in March 2024
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Reviewed: March 20, 2024
Briar
New Zealand2 Reviews6.0“The room itself was nice enough, great location and view but needs a little attention and a better couch.”- • Leisure trip
- • Couple
- • Lake View One Bedroom Suite
- • Stayed 3 nights
- • Submitted from a mobile device
The window wouldn't shut by the road side which meant it was loud and hard to get to sleep. The couch was very uncomfortable and there was construction directly next to the room and they could see in through our windows.
The location was great, the fire place was nice and view was lovely
Stayed in March 2024
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Reviewed: March 17, 2024
Marijke
New Zealand9 Reviews6.0“Needs curtains instead of blinds”- • Leisure trip
- • Family with young children
- • Deluxe Room
- • Stayed 1 night
- • Submitted from a mobile device
Queenstown is pricey. It makes me not want to visit. The rooms have blinds with big gaps in them, I didn't feel like I had privacy. Great water pressure. Rooms were very snug.
Great location, lovely staff
Stayed in March 2024
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Reviewed: March 17, 2024
Kate
New Zealand11 Reviews7.0“Good location, clean and onsite parking was great.”- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 3 nights
- • Submitted from a mobile device
Our studio unit was below the level of the walkway, so had to keep blinds closed as people walking by could see in. Take care to check when booking. We asked to be moved and staff were helpful and accommodating. However, these units seemed very pricey for what were essentially basement units.
Good location with on site covered parking. Units were clean and well maintained. Helpful, friendly staff.
Stayed in February 2024
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Reviewed: March 13, 2024
Jennifer
New Zealand5 Reviews7.0Good- • Leisure trip
- • Group
- • Alpine Two Bedroom Suite
- • Stayed 1 night
- • Submitted from a mobile device
Location good, staff very helpful
Stayed in February 2024
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Reviewed: March 12, 2024
Cathy
New Zealand4 Reviews7.0“Very nice”- • Leisure trip
- • Group
- • Alpine Two Bedroom Suite
- • Stayed 1 night
- • Submitted from a mobile device
Bedrooms and bathrooms had no windows and poor ventilation and overly strong air freshener smell. Lighting in the bedrooms was very bright.
Location and size of room were great. Nice living area and kitchen.
Stayed in March 2024
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Reviewed: March 11, 2024
Brendan
Australia6 Reviews8.0“A lovely spot for a honeymoon, wish we stayed longer”- • Leisure trip
- • Couple
- • Lake View One Bedroom Suite
- • Stayed 2 nights
- • Submitted from a mobile device
The parking spots are hard to reverse out of so I had to back in, but there's storage cupboards in the spots meaning I had to stick out pretty far. There's also a fairly steep ramp for luggage, or stairs - no lift facility - this was fine for us but may not work for all.
We spent part of our honeymoon here. There was a note from the staff and a jar of mini brownies waiting for us in the kitchenette (which had enough utensils and such to cook a few meals in rather than always eating out, which was nice). The fireplace was a nice touch and the window view was nice.
Stayed in March 2024
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Reviewed: March 8, 2024
Sasha
New Zealand7 Reviews6.0“Amazing views, great location friendly staff.”- • Leisure trip
- • Group
- • Lake View Two Bedroom with Two Bathrooms Super Suite
- • Stayed 2 nights
- • Submitted from a mobile device
We didn’t get the two continental breakfasts on either of the mornings. We stayed here for our wedding so really disappointing to wake up and not have anything to eat. Have requested some form of compensation and nothing received so far. TV in bedrooms don’t work due to poor reception. Cleanliness leaves something to be desired. Air con unit and fans in bathrooms absolutely caked with dust. So much so we didn’t want to use the air con in the second room we had there was even a mark on the roof from the dust pouring out of it. When booking it stated we had a computer and printer to use. None of this was on the room despite it portraying it would be. Simple things that would’ve made our stay more pleasant and in line with what we paid.
Great location, amazing views and super friendly and helpful staff. Left key out of our room night of wedding and they were really accommodating
Stayed in March 2024
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Reviewed: March 6, 2024
Vicki
Australia4 Reviews7.0Good- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 3 nights
- • Submitted from a mobile device
No view
Close to town
Stayed in March 2024
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Reviewed: February 25, 2024
Stephen
Australia14 Reviews8.0“Very nice accommodation although small and expensive for out of town location”- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 3 nights
- • Submitted from a mobile device
The entrance to the room was shared and those sharing the entrance were very late and noisy on the last night. The accommodation is also out of town and on a busy access to the town so the location for a summer stay could have been better
The facilities were good but the room was small and expensive for a couple. The reception staff were very helpful And always happy to pass on advice.
Stayed in February 2024
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Reviewed: February 8, 2024
Eva
United Kingdom9 Reviews1 helpful vote7.0“Nice room, although tiny.”- • Leisure trip
- • Couple
- • Deluxe Room
- • Stayed 3 nights
- • Submitted from a mobile device
Very small and although the view at front was stunning, we were at the back and faced a cliff edge.
Well equipped with plates and utensils, fridge, microwave etc.
Stayed in February 2024
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Reviewed: January 29, 2024
Manish
Australia17 Reviews2 helpful votes8.0“Loved the property but not maintained very well. Good value for money. Comfortable.”- • Leisure trip
- • Family with young children
- • Alpine Two Bedroom Suite
- • Stayed 5 nights
- • Submitted from a mobile device
Did not make clear that the apartment was behind & had no view. Apartment did not get serviced till very late in the day -4pm ! No way to contact reception from apartment - no phone. Broken kitchen bin & bedroom light. Had washing machine but no dryer.
Great location but no view. Spacious apartment & comfortable.
Stayed in January 2024
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Reviewed: January 27, 2024
Paula
New Zealand27 Reviews1 helpful vote6.0“Fab location , layout and view awesome”- • Leisure trip
- • Family with young children
- • Alpine Two Bedroom Suite
- • Stayed 1 night
- • Submitted from a mobile device
Needs a refresh … some areas in the room , like the painting , kitchen bathroom and tables looking worn and needing to be replaced
Great location ! Great layout and view, fabulous staff
Stayed in January 2024
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Reviewed: January 25, 2024
Michelle
New Zealand4 Reviews8.0“Excellent!”- • Leisure trip
- • Travelers with friends
- • Deluxe Room
- • Stayed 1 night
- • Submitted from a mobile device
Lovely modern property. Great spacious bathroom. Wonderful staff. Good hot tub
Stayed in November 2023
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Reviewed: January 24, 2024
Holly
New Zealand6 Reviews1 helpful vote7.0“Great stay. Good location and comfy beds.”- • Leisure trip
- • Travelers with friends
- • Alpine Two Bedroom Suite
- • Stayed 1 night
- • Submitted from a mobile device
The air con didnt work in the rooms and the wet bathroom didnt work with strong water pressure. Clothes got wet easily
The view and size of the property was great
Stayed in January 2024
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Reviewed: January 22, 2024
Daniel
New Zealand4 Reviews8.0“Good”- • Leisure trip
- • Family with young children
- • Deluxe Room
- • Stayed 1 night
- • Submitted from a mobile device
No view
Close to town
Stayed in January 2024
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