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349 Fenton Street, 3010 Rotorua, New Zealand
7 January 2016
5 January 2016
눉Not clean, very dirty, light not working, hair under pillow
4 January 2016
눉I seriously do not recommend this motel to any travelers going to rotorua. The place was absolutely disgusting. My husband and I and our children travel a lot, and this motel was by far the worst off them all. The beds were so uncomfortable, the blankets were disgusting, and were never changed for the whole week we were there. Our towels were picked up daily and we had to wait for them to be washed and dried which meant we received them around 4pm daily. When we arrived our fridge was not working, our kettle wasn't working, we had no microwave. We had 8 families that travelled with us and we all experienced the same issues, no fridges, no kettles, no microwaves etc. And the answer that we got from the General manager was..."u must pay up and he will fix all the issues"....absolutely disgusting. Unfortunately the issues were not fixed until the third day. The cleaners were very slow and always forgetting things, they never vacuumed any rooms. Sometimes they forget to leave new tea towels and refilling detergent, just little things were just not done. The swimming pool was absolutely disgusting, it is so dirty inside, I never once saw anyone come in to clean out the pool. The barbeques don't work. I have been to much cheaper motels with top notch service and better housing much cleaner that this crappy whole place. My apologies for this but the disgusting place has left a very sour taste in my throat. Very disappointed customer.
눇Absolutely nothing- extremely dissapointed
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