Choose your preferred language. We speak English (UK) and 42 other languages.
Most often used by people in the United Kingdom
Cathedral Junction, 113 Worcester Street, 8000 Christchurch, New Zealand
13 July 2015
눉We booked a family room with "full kitchen". (Apparently a 2 jet stovetop and a microwave constitutes a full kitchen.) The "family room" was two adjoining suites with the bedrooms at opposing ends of each suite and an external door in between. Not a great setup when you have young children. On top of that, we had the option of being woken by the heater every 5 minutes throughout the night (which sounded like an old truck idling) or turning it off and freezing. The fan in the bathroom, which came on automatically when you turned on the light but didn't turn off for a few minutes after you turned off the light, sounded worse than the heater. All in all, it was the worst place we stayed in throughout NZ by a long way. When I then spoke to an employee about the issues, she told me it was my fault because they always advertise very clearly about their rooms. Luckily I had printed out the info on the room and showed her. Her response was that she'd fix the heater and talk to booking.com. (because now it was their fault.) Her attitude and customer service was as bad as the apartment.
28 June 2015
눉Maintanance and house keeping let them down on this visit but I will gladly book again.
눇Front of house team were excellent, a real credit to the hotel
12 July 2015
눉The heater in the room was noisy
Get started now by entering your email address. We'll instantly send you a link to our Deal Finder!