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38-54 Lake Esplanade, 9300 Queenstown, New Zealand
February 3, 2015
눉The hotel takes coach trips which means that it is well used and there are signs of this all over the place, grubby carpets and marks on walls etc., that said apart from sleeping we didn't spend much time there. The first room we went to smelled musty and when I tried to open the patio door to a shared balcony to let fresh air in the entire door handle mechanism came off in my hand both inside and outside leaving the door unlockable.( Pictures available) Went to reception to report it and was told that there was no maintenance staff on duty but they said they would send a porter to have a look! Got screwdrivers from them and attempted to fix it myself but found that a special tool was needed to secure the handle. We were eventually offered another room of a lower standard but only after wasting about 90 mins waiting around when we had had a long day travelling and simply wanted to go out and eat. We had to ask at the end of the 4 night stay for a reduction in the cost because of the lower standard room that we occupied and were duly refunded the cost of one night!
눇The location was great with fantastic views across the Lake from our bedroom (at the front) and it was far enough out of the town centre to be quiet enough to sleep and far enough back from the main road which runs in front to escape traffic noise from the busy road. The room we eventually ended up in was clean but slightly dated but with a private balcony.
February 2, 2015
눉Check in was a pain as the lady in reception didn't tell us she was charging the full amount of our stay to my card, she had only advised she was charging the guarantee. Luggage was not waiting for us in the room when we returned for check in. Room was tiny and not worth the price we paid
눇Amazing views. Nice to have a pool but it was absolutely tiny
February 2, 2015
눉The hotel is very much in need of updating. Our room was very dated and we paid for a suite which was just one big room. Whenever I've stayed in a suite it has at least had a separate lounge room. The staff were extremely unhelpful when we arrived early and simply told us we couldn't check in until 2pm even though we had requested early check-in. For the price we paid we could have stayed somewhere a lot more modern.
눇The location was great with only a few minutes flat walk to town. The views were beautiful. The bed and pillows were very comfortable and we had good sleep for the 4 nights we were there. The free WiFi worked well.
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