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22-26 Albert Street, 1010 Auckland, New Zealand
11 February 2016
눉We were trapped in our room for about 45 minutes (as there was a malfunction with the lock). Although the handyman was very helpful and got us out of there as soon as possible the reception staff were not helpful - there was no sense of urgency and even once when I rang reception they said they would phone back and didn't phone me (this was while we were waiting trapped in our room). I understand that the situation could not be helped but I was actually very anxious because of it and it was my husbands 30th birthday dinner that night which we were late for, as we only realised we couldn't get out when we went to go out for his birthday dinner. As the door had to broken down we were moved to a different room but I would have thought considering the stress and inconvenience that we would have at least been offered a free drink or room upgrade. I didn't think the staff cared about us being stuck in our room and it was a severe fire risk.
눇The rooms were big and clean. Nice spa and pool area.
10 February 2016
9 February 2016
눉Morning buffet breakfast very poor. No food on display at 9am looked like it was over. Still had an hour to go when hotel full.
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