Reviews of The Devon Hotel A Heritage Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
390 Devon Street East, 4312 New Plymouth, New Zealand
#13 of 31 hotels in New Plymouth
Guests' ChoiceReview Score
Based on 5498 hotel reviews
8.6Score breakdown
-
Cleanliness
9.1
-
Comfort
9.1
-
Location
9.1
-
Facilities
8.9
-
Staff
9.2
-
Value for money
9.1
-
Free WiFi
8.4
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxHow guest reviews work
Each review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content-
Reviewed: April 25, 2024
Charmaine
New Zealand3 Reviews8.0“It was a good one.”- • Leisure trip
- • Family with young children
- • Deluxe Twin Studio with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
Not that biggie but with the cleanliness, not very thorough. We had to move the bed because we needed to take a family photo in the center, then saw used plastic drinking container under the bed. Parking was really hard that weekend.
Bed was comfy. And happy that they have interconnected rooms for oour family of 5
Stayed in April 2024
-
Reviewed: April 24, 2024
Bertha
New Zealand4 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • Queen & Single Studio (with Trundler on request)
- • Stayed 1 night
The room was fabulous, nice and quiet and restful after a full day with meetings followed by a social event.
Stayed in April 2024
-
Reviewed: April 24, 2024
Jim
New Zealand35 Reviews10Exceptional- • Leisure trip
- • Couple
- • Studio Queen and Single
- • Stayed 1 night
Super quiet and easy to find.
Stayed in March 2024
-
Reviewed: April 23, 2024
Steve
New Zealand77 Reviews9.0“A top notch experience.”- • Business trip
- • Solo traveler
- • Queen Studio
- • Stayed 1 night
No issues at all
Bed was super comfy, staff were friendly, restaurant on site was excellent, value for money was excellent.... All in all a first rate experience.
Stayed in April 2024
-
Reviewed: April 23, 2024
Crystal
New Zealand13 Reviews5 helpful votes9.0“The hotel is great and we always pick this one. Just a small suggestion for the queen rooms”- • Leisure trip
- • Couple
- • Queen Studio
- • Stayed 1 night
- • Submitted from a mobile device
We got to stay without kids this time around so we ended up in a room above reception. The layout of the room was horrible. The bed placement needs to be changed because there wasn’t much room between the bed and the wall to get to the bathroom. You had to squeeze between the wall and bottom of the bed.
We love staying here with the kids. We always choose this hotel.
Stayed in April 2024
-
Reviewed: April 23, 2024
Carleton
New Zealand1 review9.0“Comfortable and accomodating”- • Business trip
- • Couple
- • Queen & Single Studio (with Trundler on request)
- • Stayed 2 nights
NA
Had stayed here early 1990's. The improvements made have been to the benefit of your patrons, great PR. Room was comfortable with the spa and shower attached, Staff at reception very helpful and kind. Dining in the main dining area was very delicious and filling. Staff smiling and making us welcome.
Stayed in March 2024
-
Reviewed: April 22, 2024
Gwynfa
New Zealand37 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Couple
- • Deluxe Twin Studio with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing
Clean, comfortable room and great shower
Stayed in April 2024
-
Reviewed: April 22, 2024
Kelly
New Zealand1 review10“Great value would stay again without a doubt fantastic friendly staff my son loved the pool and we will definitely stay”- • Leisure trip
- • Family with young children
- • Queen Studio
- • Stayed 2 nights
- • Submitted from a mobile device
Modern and clean
Stayed in April 2024
-
Reviewed: April 21, 2024
Elena
New Zealand76 Reviews6 helpful votes8.0“Nice hotel”- • Leisure trip
- • Travelers with friends
- • Twin Studio with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
Booked room with 2 double beds (for comfortable sleep of the family of 4) but on arrival we got "upgraded" to a room with 1 double, 1 single and 1 not very comfortable trundel bed. Also, booking.com says the hotel has a fitness room, but there is no fitness room in the hotel.
Nice clean new room. Good coffee and selection of tea in the room. AC in the room. Overall, we had a nice stay, thank you.
Stayed in April 2024
-
Reviewed: April 21, 2024
Jill
New Zealand16 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Deluxe Twin Studio with Two Queen Beds
- • Stayed 3 nights
- • Submitted from a mobile device
See above as not going to repeat
Extremely disappointed with the internet connectivity. When complained to front dest was told to connect to Devon extension. (already there), thus connection dropped out frequently, so much do that any effort to continue on our devices was impossible. This problem became mute on our last night when the internet failed in mid-evening and remained so until after we had checked out. This spoiled our stay completely. .
Stayed in April 2024
-
Reviewed: April 21, 2024
Tāmati
New Zealand1 review8.0“Our room was comfortable tidy and well serviced, price very competitive, caring ambience”- • Leisure trip
- • Couple
- • Queen Studio
- • Stayed 2 nights
- • Submitted from a mobile device
No table d'hôte-set menu option. No after hours menu room service. No reserved parking for house guest. Limited dedicated spaces for house guests to meet mingle and enjoy each other's company stories and experiences.
Very friendly and helpful front desk staff. Cleanliness and modern look General facilities well appointed
Stayed in April 2024
-
Reviewed: April 21, 2024
Goatley
New Zealand2 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • Twin Studio with Two Queen Beds
- • Stayed 3 nights
- • Submitted from a mobile device
Modern design. warm pool great for children. Hot pool. Friendly and helpful staff.
Stayed in April 2024
-
Reviewed: April 21, 2024
Marta
Italy24 Reviews1 helpful vote9.0“Great Hotel”- • Solo traveler
- • King Studio
- • Stayed 1 night
- • Submitted from a mobile device
Little pricy but as far as I understood, this is all around NZ.
Room, bar and location were perfect. First time I also used TV which was smart device. Nice outdoor pool.
Stayed in April 2024
-
Reviewed: April 20, 2024
李
New Zealand2 Reviews10Exceptional- • Leisure trip
- • Travelers with friends
- • Queen Studio
- • Stayed 1 night
- • Submitted from a mobile device
Very nice bar but better with music
Stayed in April 2024
-
Reviewed: April 19, 2024
Helen
New Zealand35 Reviews2 helpful votes8.0“Will definitely stay again!”- • Leisure trip
- • Family with young children
- • Queen Studio
- • Stayed 2 nights
The WIFI was almost non existent. We did give up! The spa was a little cool on the first day...but non of these things a huge problem we still loved our stay.
The bed was super comfortable, the pool and spa were lovely. The staff were friendly and we really enjoyed our stay.
Stayed in April 2024
-
Reviewed: April 19, 2024
Hazel
New Zealand21 Reviews1 helpful vote9.0“Excellent hotel will definitely use again and recommend”- • Business trip
- • Couple
- • Queen & Single Studio (with Trundler on request)
- • Stayed 2 nights
- • Submitted from a mobile device
Only thing we didn’t like was that the bed was too soft
Staff friendly, hotel clean
Stayed in April 2024
-
Reviewed: April 19, 2024
Brooke
New Zealand6 Reviews10“Loved the free bikes you can hire and the outdoor spa. The buffet smelt yummy.”- • Leisure trip
- • Couple
- • Queen & Single Studio (with Trundler on request)
- • Stayed 2 nights
- • Submitted from a mobile device
Complimentary bikes, outdoor spa.
Stayed in April 2024
-
Reviewed: April 18, 2024
Deon
New Zealand1 review10“Ten out of ten , excellent service all round”- • Leisure trip
- • Couple
- • Queen Studio
- • Stayed 1 night
- • Submitted from a mobile device
Superb setting, ,excellent service , lovely staff and beautiful food
Stayed in April 2024
-
Reviewed: April 17, 2024
Ailyn
New Zealand1 review9.0“It was good. We will definitely come back again”- • Leisure trip
- • Family with young children
- • Queen Studio
- • Stayed 1 night
- • Submitted from a mobile device
When staff at reception approached you for not paying bills and asked to show your receipts which is understandable. But asking twice and and I've showed it twice but still not convinced that i have had paid my bills.then she decided to call another staff to prove that I have had paid my bills..im sure they could approached costumer way better than that I'm pretty sure..then after 5mins 1 staff chase me again and said I haven't paid enought so I need to pay extra $.70 cents That wasn't cool at all. I felt humiliate I hope this won't happened again to any of your costumer. Regards Ailyn
Good location and good restaurant
Stayed in April 2024
-
Reviewed: April 16, 2024
Peer
United Kingdom3 Reviews9.0“Pretty faultless”- • Leisure trip
- • Couple
- • Queen Studio
- • Stayed 2 nights
- • Submitted from a mobile device
Breakfast too expensive.
Room, facilities, rate and location.
Stayed in March 2024
-
Reviewed: April 16, 2024
Miriama
New Zealand35 Reviews9.0“Will return”- • Business trip
- • Travelers with friends
- • Queen Studio
- • Stayed 1 night
- • Submitted from a mobile device
Nothing during our visit
Good value for money
Stayed in April 2024
-
Reviewed: April 15, 2024
Nina
New Zealand3 Reviews9.0“Comfortable experience, would return!”- • Leisure trip
- • Couple
- • Queen Studio
- • Stayed 2 nights
- • Submitted from a mobile device
Walls were very thin between the room and bathroom (could hear EVERYTHING), although this has become an expectation for a small hotel room I believe.
The layout was very simple, it was also easy to find all amenities. It was located pretty central to town so just a short trip away you had access to all stores needed. The room was very comfortable, as was the bed. The heating and cooling was very effective too.
Stayed in April 2024
-
Reviewed: April 15, 2024
Dianne
New Zealand21 Reviews1 helpful vote8.0“Very good- very comfortable & close to town.”- • Leisure trip
- • Couple
- • Queen Studio
- • Stayed 2 nights
- • Submitted from a mobile device
We had trouble finding a car park either in the hotel car park or even in the street, both evenings. I think many of the people were not hotel guests but were there for the restaurant & conference room. We thought guests might get preference for parking.
We didn’t eat there. Everything was new & very clean.
Stayed in April 2024
-
Reviewed: April 15, 2024
Jane
Australia46 Reviews4 helpful votes8.0Very Good- • Leisure trip
- • Group
- • Queen Studio
- • Stayed 2 nights
Bathroom could so with updating. Some noise bleed.
Comfy bed. Good sized room.
Stayed in March 2024
Guests also reviewed these properties:
-
Harcourt HotelIlfracombe, UK
-
Holiday Inn Club Vacations South Beach Resort, an IHG HotelMyrtle Beach, USA
-
Hotel AfroditeNei Poroi, Greece
-
MEIN WURMKOGEL - IHR WOHLFÜHLHOTEL boutique superiorHochgurgl, Austria
-
Hotel Cleopatra IlsanGoyang, South Korea
-
Cape Hatteras MotelBuxton, USA
-
Posada Don GiorgioPuno, Peru
-
Ok Cabana NegomboNegombo, Sri Lanka
