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20 Chisholm Crescent , 7334 Hanmer Springs, New Zealand
14 March 2016
12 March 2016
눇Customer service, layout, hygiene, location.
11 March 2016
눉We were on our honeymoon and got the one bedroom suite at $310 per night. I advised them by phone we were on our honeymoon but was not informed the room may not be the best option for us, the views out the windows were of a vacant lot and cleared section with trucks and other machinery as well as a carpark. When I raised my dismay with the room the following day the complaint wasn't dealt with professionally and we regretted staying here. I have been left to follow up on my concern instead of the appropriate person following up with me.
눇The location was good and the additional offering of complementary towels for the hot pools down the road was good too. The staff were familiar with the area and made a great recommendation for a restaurant and even rung and made a booking for us.
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