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  5. Reviews of Wai Ora Lakeside Spa Resort

Reviews of Wai Ora Lakeside Spa Resort 4.5 stars

77 Robinson Avenue, Holden's Bay, 3042 Rotorua, New Zealand

Review score

Based on 3431 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.4

  • Location

    8.3

  • Facilities

    7.9

  • Staff

    8.8

  • Value for money

    8.1

  • Free WiFi

    7.7

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Showing 1 – 25

  • Reviewed: 27 March 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Fantastic location, friendly staff

    Stayed in March 2024

  • Reviewed: 24 March 2024

    8.0
    Good central location.
    • Leisure trip
    • People with friends
    • Deluxe Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Nothing

    Its location was on Lake Rotorua, Very peaceful and quiet. On the south side of Rotorua so a good spot to visit the geysers etc .we had a four night stay and central to everything we wanted to do. Cobb and co.restaurant in Rotorua has great meals and the highlight is you are served by a robot!

    Stayed in February 2024

  • Reviewed: 21 March 2024

    9.0
    Very nice hotel complete with amenities with good staff.
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    None

    Complete with amenities. Staff are very helpful.

    Stayed in March 2024

  • Reviewed: 18 March 2024

    7.0
    A long way from city centre if you're chasing the city vibe. Very quiet locale & lovely staff.
    • Leisure trip
    • Couple
    • Superior Suite
    • Stayed 3 nights

    Booked for spa (massages) & cancelled at the last minute. We couldn't rebook as we left early the next day. One of the reasons I wanted this resort is for the massages. Disappointed we didn't get a room with a good view.

    Resort is on the lake, but there was no view from the room which is what we expected. Patio quite small, so couldn't really utilise. Staff were wonderful.

    Stayed in March 2024

  • Reviewed: 17 March 2024

    8.0
    Lovely and relaxing. Lady in spa was excellent I’d recommend that
    • Leisure trip
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    No proper swimming pool Menu in dining area limited A bar area outside would be ideal and people could meet

    Lovely location

    Stayed in March 2024

  • Reviewed: 15 March 2024

    7.0
    Value for money, basic place
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Receptionist wasn’t too friendly

    Staff in the spa were friendly

    Stayed in March 2024

  • Reviewed: 13 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast was horrendous. Unfortunately bacon was overcooked. Presentation was not the best. Cobwebs everywhere- needed a good wash down

    Being on the lake Spa & sauna availability Pools Friendly staff

    Stayed in March 2024

  • Reviewed: 11 March 2024

    7.0
    Good
    • Leisure trip
    • People with friends
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The resort looks in need of maintenance, with damage to the walls in our room only poorly fixed, missing tiles on the patio, and some of the furniture swelling with water damage. The staff seemed hectic/dismissive and in some cases out of their depth with the job. The pool in the photos looks pretty awesome but in real life is quite small and unheated so we didn't use it.

    We liked the location right on the lake's edge, with an easy drive to all the highlights of Rotorua. The room was large and clean, and the beds comfortable.

    Stayed in March 2024

  • Reviewed: 11 March 2024

    7.0
    The stay was good just didn’t like we couldint have our windows open in the arvo or sit on porch
    • Leisure trip
    • Family with young children
    • Superior Suite
    • Stayed 2 nights
    • Submitted via mobile

    The bugs were crazy if we had of known that we wouldint of stayed there

    We liked it had a pool and spa

    Stayed in February 2024

  • Reviewed: 10 March 2024

    7.0
    OK close to the lake.
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The midges swarms at night. Lack of parking spaces. Long distance from the town centre.

    Comfortable and easy access with baggage.

    Stayed in March 2024

  • Reviewed: 9 March 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    - I know it's not the property fault but the number of the small flys coming from the lake were crazy at night. There was a spray in the room but obviously you cannot get rid of them all and of course it is not possible to sit and chill on the terrace at night. It isn't a big deal but worth knowing ahead. - Considering the lake in front and the pool in the property, we couldn't understand why it was prohibited to dry swimming wear outside of the room. There is a washing machine and dryer free of charge but if you stay only for a night it's hard to get it unoccupied. Some swimming suits aren't good for the dryer either. - The pool wasn't really clean and it seemed like there was a construction/ renovation during our stay.

    Clean rooms (not really big but everything you need was inside). Lake just in front of the property. Helpful staff.

    Stayed in February 2024

  • Reviewed: 9 March 2024

    9.0
    Absolutely great! Will be coming back.
    • Leisure trip
    • Couple
    • Superior Suite
    • Stayed 2 nights
    • Submitted via mobile

    Menu and the restaurants were a bit limited, regardless the burgers were still great.

    Had access to spa facilities which I had no idea about until arrival, unfortunately didn’t have time to test out but definitely will next time! Luxurious feel to the room.

    Stayed in March 2024

  • Reviewed: 7 March 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Some-way out of Rotorua, so you need to have transport The restaurant offering is fairly basic but adequate for a short stay

    A quiet Lakeside resort with spa, steam-room & sauna

    Stayed in March 2024

  • Reviewed: 7 March 2024

    8.0
    Lovely comfortable and clean. Very nice.
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 2 nights

    We were misled regarding use of the washing machine by 2 staff. We were told we could use it between 8am and 9 am. However another guest alerted us that he had put his name on a roster booking the washing machine at 8am. That was after I commenced use of the washing machine. The pool looked as if it has seen better days.

    Attractive room and comfortable. Good location by the lake. Nice spa. Warm greeting from reception. Appreciate the use of a washing machine and dryer. Relaxing furniture by the pool and outside the rooms. Staff friendly particularly the young lady we registered with.

    Stayed in February 2024

  • Reviewed: 6 March 2024

    8.0
    Nice place to stay.
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    ‘Trout flies’ (harmless but annoying) were abundant.

    Room was good size, bed was comfy, location was ok

    Stayed in March 2024

  • Reviewed: 6 March 2024

    8.0
    Conveniently located hotel close to amenities and has everything you need for a comfortable stay.
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The pool looked like it needed cleaning which was probably more to do with the condition of the pool enamel rather than the water as we knew it had been changed that day.

    Really close to amenities and overlooking the lake the Wai Ora is perfectly placed for those visiting Roturua. Hosts were really helpful. Parking good. Free laundry.

    Stayed in March 2024

  • Reviewed: 6 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Love the place love location staff was totally overworked though.

    Stayed in March 2024

  • Reviewed: 3 March 2024

    9.0
    Very nice lake side room with access to Lake Rotorua and walks along it.
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    They have a nice restaurant on site as well as a spa providing many services.

    Stayed in February 2024

  • Reviewed: 2 March 2024

    7.0
    Good
    • Leisure trip
    • People with friends
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Pool closed for repair Spa treatments were only on Thursday-Sundays , Limited food choices in restaurant. Small room

    Room was clean On a beautiful lake. Close to town

    Stayed in February 2024

  • Reviewed: 2 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The pool is closed for maintenance and it is a fair distance from the CBD, although easy to access with a car.

    Views of the lake, restaurant, spa and free laundry. Staff very friendly.

    Stayed in February 2024

  • Reviewed: 28 February 2024

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Room faced pool , and public area , which meant we needed to keep curtains closed for privacy from early evening.

    Staff very helpful. Restaurant on site was great. Room was comfortable. The accommodation was a bit of a distance from centre of Rotorua, but this meant it was quiet at night, and lakefront.

    Stayed in February 2024

  • Reviewed: 21 February 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior Suite
    • Stayed 2 nights
    • Submitted via mobile

    A little out of the way but fine if have a car

    Toiletries were very high quality, liked oversized bath indoor Jacuzzi in room, free washer/dryer, quiet

    Stayed in January 2024

  • Reviewed: 20 February 2024

    8.0
    enjoyed our stay
    • Leisure trip
    • Couple
    • Superior Suite
    • Stayed 2 nights

    nobody on staff in evening - our bathtub leaked and we were not able to contact anyone to let them know until the morning pool could use some maintenance it was far away from everything and felt a little "deserted" however that is also a plus - good to get away from crowds :)

    clean room, spacious great location on shores of lake

    Stayed in February 2024

  • Reviewed: 20 February 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Rooms could do with a bit of a refresh.

    Bed was super comfy and the black out blinds meant we slept really well during our stay.

    Stayed in February 2024

  • Reviewed: 19 February 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Maybe a shuttle bus service Complimentary massage or pamper

    Location and over looking the lake.

    Stayed in February 2024

Showing 1 – 25

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