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13 Plantation Road, 9305 Wanaka, New Zealand
August 16, 2016
August 3, 2016
눉I booked 4 rooms , ie 2 two bedrooms apartments and 2 one bedroom apartments. We arrived the hotel at 6 pm, and by that time, no reception anymore and they left keys for our rooms. And there were only 3 unit two bedrooms!! I asked the reception by phone and she said that there were only 3 rooms left, there's nothing she could do. How could she change our booking and didn't let us know before ? There are 4 families and she asked 2 families to join in one apartment ? No commitment at all. We have booked these apartment in advance.... By 2.00 am, the fire alarm rang... we all got out from our rooms. She came into one of our rooms and said that the room was too hot because of the heater was set to 30 degree. We set the heater become 25 , and yet at 6.00 am, the fire alarm rang again. We didn't have a good sleep all night : (. In the morning, we asked for late check out 1 hour, the reception refused to.. We said we couldn't sleep all night because of the fire alarm and she didn't feel sorry about that and yet blamed us because one of our room too hot. We slept in cold that night and still she blamed us for that. It must be something wrong with their alarm system. No apologies came out from her mouth . We are very dissapointed . First, changed our rooms without confirmation. Second, blame us for their own fault in their system.Third, refused our request for 1 hour late check out. Night mare.....
August 12, 2016
눉The pots and pans for cooking were a bit limited.
눇Lovely modern apartment with great bathroom. Easy walk into the main pat of town (maybe 10 mins max). A perfect location from which to explore the ski fields.
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