The shower door kept banging into the roof when opening it.

The room was extremely comfortable with plenty of space for a family of three. Was great having separate air conditioning in the lounge area and bedroom. Great view of the city from our room. Liked having the option of waterfall shower too! The staff were extremely friendly and went above and beyond to ensure our stay was comfortable. Kids area was nice for under 5s. Breakfasts were yummy and fresh with the food constantly being refreshed and the dinners were delicious.

Stayed in April 2024

It was a shame that as a guest the restaurant was booked out for dinner but having said that their room service was fantastic

The room decor was beautiful

I didn’t dislike anything.

Loved the pool and sauna. Great view from the bar. Really clean and comfortable with friendly staff. Good location, easy to walk into the city. Really good car valet service with charger for our EV. Really nice toiletries in the bathroom.

The room was a little smaller than expected but it was ok. There were weird noises clunking coming from upstairs/outside, suspected it was the air conditioning units. An extra light in the room would have been good. The bed side lights weren't enough.

The warm welcome was appreciated. Felt like we walked into a place with good service straight away. Cookies and tea, and a great receptionist! Really liked the chocolate buffet, the bar, the bed and bathroom. Wish we could have stayed longer!

Chocolate hour was a lovely bonus. The room was spotlessly clean and the beds super comfy.

A bit noisy - guests in corridor and above our room. Room was close to lifts.

Clean, friendly staff, good restaurant.

Only complaint really was the bathroom area was very small for a high end room. But overall the room was nice and meet my expectations.

Hotel feels slightly old. Buffet breakfast has a good variety but fruit was not fresh (melon over ripe and tasted fermented).

Comfortable room. We loved the dining and sitting area in the suite. Great views.

Layout of the bathroom, rather small, loo roll holder on wrong side, no toilet scrubber option

service, view, pool, bed and free chocolate fountain from 4-5pm option.

My tv didn’t work and the toilet smelled like urine.

Nice furnishings

Nothing was perfect

Loved the pool and good hospitality

One ply toilet paper was the only complaint

Beautiful rooms, comfy beds. We booked two rooms and they were interconnected which was great with the kids. Breakfast was good, we ate dinner there too Beautiful food, but very expensive. Fantastic facilities, pool was lovely temp, not too hot.

Location

The room was comfortable & staff very friendly/ helpful. It was a bit too far to the main part of town so location was a little out of the way where you need transport to get in.

The chocolate hour

Room was small for two people. Restaurant is very expensive. Gym could be bigger.

Great stay. Excellent value for money. Service was quick and friendly. Loved the chocolate hour and loved that it’s free. Comfortable beds. Everything that I needed in the room. Amazing buffet breakfast with everything I could want to eat and more. Would definitely come again.

Loved the chocolate hour and beautiful views of the city. The room was clean and very comfortable.

I really enjoyed how clean it was and felt like I was on a luxury holiday even though I live just down the road

My partner left a new shirt in the wardrobe and when he contacted the team they said it wasn’t there. It was a gift and has sentimental value. Also it was a hike from the city. And we could hear chairs scraping above us from the bar or restaurant.

Nice staff and decor

Food was OK, not great at the restaurant. The Meat in the Beef Cheeks was mainly fat. There was very little meat to actually eat. Very disappointing. Finally the lighting in the room is a HUGE PAIN IN THE ASS. at night when you get up to use the bathroom the switch on the outside wall of the bathroom has to be turned on in order to have the lights in the bathroom go on. When you flip that switch the light over the door goes on and wakes everyone up in the room. WTF??????????????????????

great beds,

We loved the friendly greeting from staff who were accommodating and very helpful. We were able to book in early whivh was massive gor us as we were really tired. Our room was clean and comfortable...and really nice. We loved the relaxing atmosphere and the hotel had everything we wanted and needed. The afternoon chockie hour was a hit for my son and I and we enjoyed chatting with other guests. We used the gym, sauna and pool facilities to work off the chocolate and loved the robes and bathroom by the pool to use afterwards. There was an abundance of towels which was really great. In the morning we loved the buffet breakfast which was included in the price. We have already recommended the hotel to our family and friends and are looking forward to booking again in the future. Thankhou for exceeding our expectations. Rochelle and Eli Montgomery

None to note 😊

Everything, from the moment we were welcomed for our stay, staff were friendly, professional and polite, chocolate hour was a fun bonus, and a funny moment was realising we had used first table for the restaurant of the actual hotel bonus points for not having to walk up and down that hill to Cuba st again, reminding me I need to get fitter 😂

Could include drinking water

Great location , goood facilities helpful staff

expensive room ad food and drinks

Nice room, small but well laid out. Nice view.

The room was pricey for the night because a festival was on. The interconnecting doors made it easy to hear others. Our room was near the pool and smelled a bit like chlorine.

Great location, the chocolate hour...wow! Lovely to receive a complimentary drink on arrival. Good pool and sauna, gym and comfortable rooms, beds. Friendly staff.