Nothing.

Great location. Rooms are beautiful. Beds are comfortable.

Stayed in April 2024

So noisy! Ear plugs were provided but I can't sleep with ear plugs, so didn't sleep well

Location, and room style.

Stayed in January 2024

It was very overpriced as all hotel options that weekend were in Auckland for Pink. I would never pay that much to stay again. It was comfortable but I won't rush back. We had a drink in the lobby bar, it was terrible and non of us finished our drinks.

We had a lovely comfortable stay here the night of the Pink concert. The location was handy for a girls long lunch and quick transport to and from the concert. Rooms were modern and comfortable. Slightly bigger than your standard hotel room with some seating in the room which was nice. Bedding was lush and room was spotless and clean. Check in was quick and easy and valet parking was wonderful, hotel was busy and collecting our car did take some time so call ahead if this is you. Staff were friendly.

Stayed in March 2024

Our room was next to a rooftop bar so the music was very loud for majority of the night on both nights we were there

Beautiful hotel, historic but clean. Staff go above and beyond

Stayed in April 2024

Room generally too warm even with AC on lowest setting. BOSE speakers with TV unnecessary in small room. Couldn’t turn off independently. Followed instructions to turn TV on without BOSE and this didn’t work. Even with BOSE on, volume buttons seem disengaged.

Decor and presentation. Well furnished. Great CBD location (this was our choice).

Stayed in April 2024

Price by comparison

Great location

Stayed in April 2024

Two single beds I'm sure that isn't what I booked. Time for restaurant to get over use of balsamic glaze on food. Out dated. Baggage attendance a bit rude.. I dropped off bag early and they wouldn't give me a stub.

Bed was super comfy. Rainfall shower. I had read reviews about noise but it wasn't an issue for me. 11am checkout.

Stayed in March 2024

Perfect location, friendly staff

Stayed in April 2024

Lovely comfortable room and nice breakfast. Great location!

Stayed in March 2024

The only downside was the checking in time it took, very slow and manual...probably waited for at least 40 minutes in line for one other group at 2pm... I'm not sure if they were upgrading to a new system but it was still all in paper file system

Excellent place location wise for nightlife, dining and train station

Stayed in March 2024

A directional sign to the main reception would be useful in the foyer. Would be better with a more few shelves in the room to store clothes. Quirky setup in the bathroom with an opaque glass sliding door between shower and toilet.

Room was well decorated with a very comfy bed. Breakfast had a good selection of hot and cold food and beverages. Location is good to see various tourist attractions nearby.

Stayed in March 2024

Great location, great staff

Stayed in February 2024

Clean, comfortable and very pretty. The staff were friendly and extra effort done for our anniversary both by the hotel and restaurant.

Stayed in March 2024

The valet parking worked well for us but it adds a reasonable amount to the costs. We'd avoid the bar in future - the food was ok and the drinks fine, but they started setting up for breakfast at 7:30pm when we and others were still eating dinner. Nothing like cornflakes on the bar to kill the mood.

Fairly standard city hotel room - a reasonable size but longer and narrower than most. Clean and well appointed including a coffee machine, Reception and concierge staff were friendly and helpful. Well located in the middle of Auckland.

Stayed in March 2024

The room was quite small and the "windows" could not open and were frosted making it impossible to see out. There was also no natural light as the windows seemed to face a concrete wall. The was no iron in the room and the elevators can only be described as dodgy (when they were working). Check-in/check-out staff seemed a bit cold. For the price of this hotel you would expect these avoidable issues to not be present.

The hotel was clean and the bed was very comfortable. The hotel is also in a great location near the main station, we were able to walk everywhere. We liked the teapot and teacups and there were plenty of tea options to choose from. Room was modern and we were able to check in an hour early. Read lots of negative reviews about noise but we happened to stay on the two nights that the nightclub was shut next door. I can imagine this being a big issue on other nights. Room came with earplugs, luckily we didn't need to use these.

Stayed in March 2024

Awesome friendly staff

Stayed in March 2024

Welcome luggage desk was frantic and rushed, luggage was just left in the entranceway which doesn't seem very secure. It was quite a stressful welcome. Don't get a room without a window - feels like a storage cupboard. If we were in Auckland again we'd probably save the money and opt for elsewhere.

Large comfy bed, great shower and bathroom facilities. Incredible location, highly recommend Remedy coffee down the road.

Stayed in March 2024

too small for us. hard to move around with the lugguage.

Stayed in December 2023

Toilet was way too small. Bathroom sink too large and too deep in the bench so you can barely reach. Shower floor too slippery. His & hers robes too small and very presumptuous

Nice looking room. Good restaurant, nice staff

Stayed in March 2024

Only issue that came up during our stay was needing an early checkout (before 6am). It seemed as if the staff at the desk had stepped away, so we had to leave a note on the desk with the keycard. We noticed there was another room that had to do the same. Not a big deal as things happen, but I was worried for a minute if we could even do that. It seemed to have worked out, though!

Very nice hotel with courteous staff and ample space in the room. The location was great for exploring Auckland CBD. It was the perfect spot for the start of a 3 week journey to give us an excellent night's sleep. Wifi worked extremely well, too!

Stayed in February 2024

Nothing

Location. Friendliness of the staff.

Stayed in February 2024

They didn’t have a shuttle.

The room was luxury looking and feeling. Close in the city to things.

Stayed in March 2024

The room was claustrophobic, a small window hidden by the wardrobe. The room was also quite smelly, more noticeable on return to the room - smells of food.

The bed was super comfortable. The hotel was close proximity to Britomart, cafes, shopping mall.

Stayed in March 2024

Mini bar prices were outrageous. The waitress you had on breakfast on Sunday morning very much let the entire experience down. Didn’t speak English. If we asked a question she said she didn’t know and walked away from the table. Passed plates across one the table right in front and one others on the table. Coffees were and breakfast were very slow. Check out was a shambles with queues of guests all over reception. Up until Sunday morning service and accommodation was impeccable. Sunday morning (particularly the waiters (who really didn’t seem to care) Let it all down.

Loved the little touches like the tea pots and cups. Room was really clean and bed was super comfortable. Bar staff were excellent on the Saturday afternoon when we arrived. As were the check in staff and concierge staff.

Stayed in March 2024