Comida asiatica

Playa

Stayed in March 2024

Got stuck in the elevator the first day. Food on the property was expensive (if you chose not to do all inclusive). Staff made it hard to book a spa appointment and ended up leaving without going to the spa.

Staff was nice, room was nice.

Stayed in March 2024

Hours for bar, maybe one hour more

Clean of room Service in Check in Service in Check Out

Stayed in March 2024

Lack of signage on the driveway to the hotel. Not very helpful concierge on arrival.

Large rooms, wonderful facilities, views. Very helpful staff. Restaurant choice was excellent and food standard very high.

Stayed in February 2024

Crepes or pancakes can be added to the breakfast

Room big. Nice shower. Bed comfortable. Great bread.

Stayed in February 2024

Food was okay but it could have been better.

It’s close to the city, nice amenities.

Stayed in February 2024

To Serve plastic cubs at the Pool should be forbidden they fly in the Pool. Also at the breakfast you can choose to take Plastik cups instead of glasses, which shouldn't be done nowadays.

Nice rooms but slightly overpriced. This results from all the Americans who dominate the hotel

Stayed in February 2024

Price of rooms varies by customers, should be similar pricings for same dates

Good facilities and environment

Stayed in December 2023

The hotel is close to the city, yet very isolated from the surrounding area of Veracruz where I understand there are some good places to eat. One of the pools on the far end was not maintained and it was quite unsightly. Panama has many beautiful beaches, the beach at Playa Bonita was not one of them.

The proximity to the city.

Stayed in July 2023

The bed

Stayed in July 2023

The front desk staff could be more polite.

The property's best feature is its location, in front of the Pacific Ocean, which offers a magnificent view of the Panama Canal ship entrance. It is a well-maintained, clean, beautiful, and spacious building surrounded by nature with everything needed to stay relaxed. Having visited the venue several times, I can affirm that it is the best option for a beach hotel near Panama City. It suits families, couples, or lonely, leisure or business travel.

Stayed in June 2023

My sister and I are both retired teachers. In Panama, almost every sale or service give you a discount (sizeable) if you are retired. The recepcionist of the hotel, however, said that because the booking was made by the site of Booking.com, we were not entitled to the discount. I found this affirmation unfair but thete was nothing we could do.

Everything, except the discount in the daily fare that I was entitled to have as a retired person.

Stayed in June 2023

They never respond the booking chats so it's important to clarify some doubts.

The all include is really nice the food and restaurants are good.

Stayed in May 2023

Staff could be a little more proficient in English and the largest pool was being refurbished

Hotel facilities were great.

Stayed in May 2023

La playa cuando se retira

La piscina y el ambiente en general

Stayed in March 2023

You should consider having entertainment at night

Stayed in March 2023

The pools were very dirty throughout our stay. Service at the restaurants was very slow. The lawn chairs needed to be cleaned. lots of bird poop on them. The hotel is away from the city.

The beds were very comfortable. Room is a great size and it was very clean. we had an ocean view and it was very nice.

Stayed in February 2023

the A La Carte restaurants are great, but the waiting time is too long. you ask for the food and you have to wait a great deal of time for it to get to your table.

amazing place to go to the beach near Panama City. it’s a paradise!! we took the all inclusive option and we didn’t regret! it was expensive but we really did have a great time.

Stayed in January 2023

Pool closed too early Although all inclusive....u had to pay for room service

Beautiful Resort Excellent drinks Excellent snacks

Stayed in January 2023

Air conditioning on the room was too loud. Turned on and off several times.

Amenities, hospitality, food quality.

Stayed in December 2022

pools

nice place

Stayed in January 2023

the elevator there were only 2 working of 6

nice place

Stayed in January 2023

Rooms were not clean deeply. Pools were dirty and you can see the mold on the top of the water line besides greenish mold on the filters. Food sometimes was great, other days was poor. When they have Mexican food day it cannot be compare from real Mexican food in Mexico because it lacks some real flavors.

According to the culture you come from it's how your experience will be. For example, I come from a Hispanic culture, but live in USA, therefore I understood many of the not excellent services, but at the same time expected the same cleanliness than in a Westin at the USA. Lobby was super clean and the staff at the lobby and at the buffet was pretty nice and good. However, the pools were all the time dirty. I had to talk to someone to clean the kids pool because not only had debris from trees around which I get it, but also broken shells, napkins from the day before, plastic cups and broken pieces from the pool floor which cut my little one's knee. I have to say that Isaias was quick and nice cleaning the blood on my daughter's knee and making her feel better. He took great care of this accident. Food was not great and we expected more Panamà's dishes though I have to say we love sancocho and yucca cream. I personally want more beans and vegetarian dishes. I wanted to eat lobster and headed to the Asiana restaurant where we had an excellent experience on Christmas' eve. Well, my lobster came too late and one of the 2 pieces was rotten. Awful smell and meat color. I told the waitress and she was not even surprised. She told us, " ok I will let the chef know." What??? It's an expensive destination without an excellent overall service. I want to add that the moldy smell anyone can feel around the halls in the rooms area may come from the river around the hotel, puddles around and humidity. Also, on the beach it's better to bring water shoes because there are many shells. To get a sandy spot in the water in the afternoon the best place it's between the Westin Playa Bonita and the Drem Westin Hotel. Tours are way too expensive. However, I recommend Alex, a nice and great heart taxi driver who is almost always outside the hotel. His taxi owner works for the hotel.

Stayed in December 2022

Food at the hotel was poor with almost no vegetarian options compared to meat options. Also, the service in the Asiana restaurant was terrible. We had to serve ourselves and go inside to order our food and drinks and help ourselves to water. Our meal took ages and at least three times the waiter forgot our order. We had to go into the adjacent steakhouse to get service. Way too much single-use plastic was used throughout the hotel. Finally, we paid extra for the lounge which was supposed to be child-free in the evenings but this wasn't enforced so it was often noisy with children running around.

Our suite was enormous and the views over the ocean were fantastic. The staff were generally accommodating and friendly, particularly at the front desk. The room was quiet and clean and the lounge was excellent. The pool area was generally nice.

Stayed in December 2022